Just spent one week at the Riu Emerald Bay. I'll start by saying the check in was great, very fast and efficient.
Went to our room and unpacked, loved the room and the view. Went for lunch and a walk on the beach, good start to our vacation. Then it went downhill, went back to our room and I had not put everything in the safe and my money that I put in the drawer under my clothes was gone.
I have read other reports of the same type of things happening to them and the treatment received after reporting it. It sounds like their PR person Erica has the same paragraph she says to everyone, it is not our responsibility!
We were shown a print out of the key activity of our room, very convenient for them, it should no one went into our room, well I guess my money grew wings and flew out the window. I was given a story that this never happens at the Riu, well Erica you need to read tripadvisor because it happens a lot and you guys try and cover it up! Shame on the Riu for allowing this to happen and not caring about their customers! My holiday was ruined because of the staff member who took my money and then by the way I was treated after!! I will never recommend the Riu Emerald Bay to anyone and I will be sure to let anyone who will listen know to stay away!
The Internet service is also stupid, you get 90 min. free in the lobby but can only sign on once and then your out of luck for the next 24hrs. Beds were hard as a rock.
There was lots of food choices. Many of the staff were awesome! Many of the pool area bartenders were not awesome, they were rude!
So if you go to the Riu, big mistake but if you do lock up everything you have that matters! And read all the negative reviews because there are many who talk about theft and not being treated fairly!
Again shame on the management staff at the Riu!
- Also Known As:
- Riu Emerald Bay Mazatlan
- Riu Emerald Bay Hotel
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 m2 / 16.15 sq. yards of lush gardens * 10 km / 6.2 miles from various shops * 12 km / 7.45 miles from Mazatlan * 32 km / 19.87 miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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