We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not too Shabby” 4 of 5 stars
Review of Hotel Riu Emerald Bay

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Hotel Riu Emerald Bay to your Saves list
Hotel Riu Emerald Bay
3.5 of 5 Resort (All-Inclusive)   |   Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico   |  
Hotel website
  |  
Hotel packages
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Exclusive Package Sale!
Ranked #14 of 76 Hotels in Mazatlan
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Not too Shabby”
4 of 5 stars Reviewed March 20, 2013

All in all Mexico in general is one of my favorite places to visit. The beach at this resort was great, lots of opportunities to boogie board. Food was pretty decent, and of course the booze was always a quick grab.

The resort itself had a mixed bag of people. It definitely felt a lot more like Mexico then the Carribbean side that. There was an amazing seafood joint just up the beach, 10 minute walk that has an excellent menu. Best Seafood I've ever had hands down! Not too pricey either for the amount of quality grub.

Nightclub on the resort which was better then the ones we went to off the resort. Beach volleyball, multiple bars, 3 or 4 restaurants that I can remember.

Stayed in the lofts which were nice, the couch/beds weren't overly comfortable but how much time do you want to spend in your bed on a vacation anyways.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,798 reviews from our community

Traveler rating
    663
    624
    295
    118
    98
See reviews for
620
697
33
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 20, 2013

We are headed back to this beautiful resort on April 2, 2013 for a second time, the staff are so friendly and helpful and the view is absolutely beautiful, can't wait to get there.
I would recommend this resort to anyone, there is something for everyone to enjoy.

Room Tip: Try and get a room on one of the higher floors.
See more room tips
  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 19, 2013

it was ok. Great location and beach, clean hotel and rooms, make sure u get a room on a low enough floor that u can take the stairs cuz the elevators are small and slow. Every room is ocean view so dont pay extra for one. There is no store in the hotel so u gotta walk 2 blocks to one if you need to buy smokes or anything. The food sucks its the same every day. The a la carte restaurants suck they are buffets, not fine dining at all. There's a couple restaurants and bars within walking distance I strongly suggest those. The town was kind of dead besides fri and sat, senior frogs sucks, there's a couple good restaurants in town. You should take the city tour in a taxi for one hour for $22 it's really worth it to see the whole city. The pools on the left side of the hotel are much quieter and relaxing then the ones on right. The massage on the beach was awesome. The resort is a lot of Mexicans and a lot of children. About $12 cab into town. The resort will not exchange any money for you!!

Room Tip: all rooms are ocean view so dont pay extra for one. get a room on a low enough floor so you can take...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellevegas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 18, 2013

This is a great resort that will appeal to all ages and families. Check in was seamless. The staff board the bus on your arrival and attach your bracelets.You then pick up your room key in the lobby while sipping a beer or cocktail. The luggage was in our room within 15 mins of arrival. The orientation meeting was wonderfully done. You were introduced to all of the managers of the resort.

The service and friendliness of the staff was exceptional. Excellent main buffet, My main complaint is that the a la carte restaurants, Italian and Japanese, were also buffet. We chose to exit these restaurants and go to the main buffet as the selection was superior. The beverage choices in the main buffet were very limited, Soda, beer and very bad wine. We usually stopped at the Sports Bar and brought a drink with us. This is a shout-out to Daniel from the Sports Bar who gave us excellent service and amazing mojitos!

We chose to eat lunch twice at Mr. Lionsos down the beach. Great crowd and the best coconut shrimp and grilled fish ever.I also brought home his almond tequila.

We booked a deep sea fishing/whale watching tour with Emilio on the beach. (under the red umbrella). We did not catch any fish that day, but it was an excellent day otherwise. We saw 4 dolphins, 2 whales, sea turtle, sting ray, Marlin skipping across the water, couple of sailfish and a hammerhead shark. There were 6 of us and we paid $50 each for the day with a case of beer and burritos provided by Emilio's wife which were excellent. We also brought pastries and fruit from the resort with us.

We did the city tour on Saturday for a cost of $30 per person. It was OK. We chose to stay in the Golden zone instead of returning to the resort right away. My husband and I had the most amazing seafood platter for two at Panchos. There was enough food on there for 4 people. We each had three different types of fish, two types of shrimp, frog legs, two dishes with octopus, squid and mussells, lobster tail and all the nachos you could eat for $50 CAD. The guacamole was fantastic.

Shopping was quite good as well for souveniers.

The weather was a bit finicky, There were a couple of cool mornings and evenings but hot and sunny around the pool during the day.

Would defintiely return again!

Room Tip: All rooms are oceanview. The balconies are a good size. We stayed on the 15th floor and had fantasti...
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brainerd
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 18, 2013

My wife and two kids stayed here March 8-16. Shuttle to hotel from airport was 45 minutes. We made it back to the airport using a fast driver in 35 minutes. This was the best all-inclusive we have ever stayed at and that includes the much more expensive Riu Palace Riviera Maya. The ocean view room was incredible and we were blown away each evening watching the sunset. The food was absolutely delicious at the buffet. They had a beach BBQ one evening with entertainment and it was great. All of the food is fresh with lots of choices including 3 kinds of fish along with beef, pork and a variety of Mexican dishes. There is a large fruit and salad bar and the deserts were very tasty. They had jumbo shrimp cooked your way on two days. Loved the omelets, crepes, fruit & bagels and lox at breakfast. The kids participated in the activities during the day and the nightly entertainment was very good. Beach is long & beautiful and perfect for walking. Two pools are heated including the main pool. The adult pool is not and I didn't see anyone swimming in there the entire time. There are plenty of padded lounge chairs. My only complaint is that the coffee is not good except in the Sport Bar and the beds are hard. Our breakfast waiter gave my wife and daughter a shell bracelet the last day. How nice is that? We tipped housekeeping, bartenders and waiters and they were appreciated. I have never been around such overly friendly staff at an all inclusive. We took the City and Stone Island tour and enjoyed both. The is an excellent hotel and we plan to go back next March

Room Tip: We stayed in 817 and it was perfect to check out the pools and ocean and watch the incredible sunset...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasper, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 18, 2013

If you don't mind the room cleaners or maintenance staff stealing from you, stay here. If you don't care if the staff just rifle through the dresser drawers of your clothes and undergarments in search of anything that they might be " shopping " for, stay here. Its not like you left some money in the open on a night stand that might tempt the hotel staff, they will go on a search and steal mission. They want, they take. Hotel Management will just shrug their shoulders. Never a nice experience.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 18, 2013

We spent 1 week in March in this hotel. My daughter was traveling with her 18 months old child. A pleasant trip rather despite the finicky weather. It was cold for the first 2 days and the evenings were also very chilly. We wished we brought sweaters. All rooms are facing the ocean. This hotel is very child friendly. Crib/ play pen available on request. High chairs at meals available instantly. Kids pool, slides, playground-everything nicely maintained.
We were not impressed by the Sunwing representative Juan. No courtesy or consideration towards small children.
The hotel is very nice. Because it is a tower the grounds are relatively small in comparison to other Riu hotels. If I had to say only 1 thing about this hotel it would be that it is pristine. Beginning with housekeeping through the lobby, pools bar, restaurants, and grounds the cleanliness and the maintenance level is phenomenal. The efficiency and discreteness with which the staff works is mind boggling. At all times someone somewhere is sweeping, mopping, clearing dishes and you hardly notice it. They are ghosts. This works to maximize your experience and not distract from your vacation. Secondly, all members of the staff being it reception, bar/restaurant, housekeeping, or maintenance is courteous, friendly, efficient, and accommodating. You need only mention or ask for something once and they will all go above and beyond to make it happen. There is a nice entertainment every night.
The beach is big with plenty of chairs. You can walk kilometers. No palapas on the beach though but plenty of palms. Shade is not a problem. The local vendors are kept at bay by a fence line that is created by a rope that partitions the hotel property from the public beach. If you do not wish to purchase items you are not forced to deal with them. An easy solution/compromise to a common problem.
Food - lots to choose from. Mediocre execution. More or less the same menu every day. We went to 2 a’ la carte restaurants. The Mexican one was not efficient to accommodate a small demanding child, the Asian restaurant however was ok.
Prior to this experience the Riu chain has always had nice espresso machines that generated high end coffee. Presently however all restaurants are serving instant coffee from the machines and while the sport bar has an espresso machine that brews proper coffee it is still either over milked or a low end espresso. Basically there is no quality coffee available in this hotel. So disappointing.
Fair warning. The 5 star hotel does not provide shampoo, conditioner, lotion or bathrobe. All you get is soap and a shower cap.
In conclusion. You will definitely get what you pay for. Clean hotel, nice room, friendly staff....

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Riu Emerald Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#6 Spa Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#11 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Official Description (provided by the hotel):
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, BookIt.com, Caribbean Online Mgt Corp., Hotels.com, Expedia, Orbitz, Despegar.com, Travelocity, TripOnline SA and Tingo so you can book your Hotel Riu Emerald Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Emerald Bay Mazatlan

Owners: What's your side of the story?

If you own or manage Hotel Riu Emerald Bay, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.