Stayed here for 2 weeks early January.
Unfortunately, both myself and another member in our group got food poisoning. The worst thing was this hotel may be all inclusive but does not have room service. Thus despite feeling weak and spending 3 days in washroom, I still had to go down 18 floors just to get myself some tea. Being a type 1 diabetic, the lack of room service along with being ill, caused a problem for me. Additionally, I fell twice on the stairs. Hurting myself both times. No one seemed to care that I was banged up, bruised and ached all over. So between these things... it put a damper on my stay. I felt that they really didn't care. Housekeeping was great, living a tip and showing appreciation helps.
And not once were the drinks mixed the same. And the martinis were never mixed the same. Some bartenders didn't even know the correct way to make one. I have stayed at other Riu Hotels, this one is one I won't be returning to.
- Also Known As:
- Riu Emerald Bay Mazatlan
- Riu Emerald Bay Hotel
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 m2 / 16.15 sq. yards of lush gardens * 10 km / 6.2 miles from various shops * 12 km / 7.45 miles from Mazatlan * 32 km / 19.87 miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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