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“Clean but boring” 2 of 5 stars
Review of Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
3.5 of 5 Resort (All-Inclusive)   |   Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico   |  
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Ranked #12 of 72 hotels in Mazatlan
Burnaby
1 review
9 helpful votes 9 helpful votes
“Clean but boring”
2 of 5 stars Reviewed December 30, 2012

The hotel does put in effort in cleanliness. The room had a great view and the bathroom was spacious...the food was good and the staff was always friendly and helpful. On the down side, the evening entertainment was down right pathetic! This was our 5th all-inclusive resort and we were very disappointed in the evening shows if they can be called that. They had karoake one night as the "show" plus two other evenings where the guests "entertained" the audience. On Christmas eve, they had 20 little kids up on stage, blindfolded, pinning the nose on the reindeer and that was the show folks! As for other activities, there was no kayaking or windsurfing at all, despite their website. There was nothing to do in the evenings, so all in all, it was poor value for what we'd paid. We will not return to a Riu hotel.

Room Tip: The elevators were very busy at times. We chosed a floor that wasn't so high up so that we coul...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (410)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Calgary
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 29, 2012

Great x-mas holiday at the Riu. Very friendly staff and clean hotel. Buffet was one of the best we have been too. Mexican a la carte resturant was not very good, poor service. Stayed with the buffet the rest of the trip. Recommend the upgrade to the honeymoon suite little bigger room with double balconies. All rooms in this hotel have an ocean view which is nice. Read lots of reviews about rough ocean conditions and not being able to swim, however this is not the case. All ages of people were in the ocean while we were there. My wife an I felt very safe travelling by ourselves in Mazatlan, no issues everyone was very pleasent and helpful. Lots of Canadians around town as well. Would absolutly go back. Weather was excellent 30C + and blue sky. Travelled with Sunwing and the staff were also excellent.

Room Tip: Would recommend at leat to upgrade to the honeymoon suite. Minimal cost
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbotsford, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 29, 2012

For everyone who is worried about traveling here, I must say that I always felt 100% safe at the hotel and during bus travel throughout the city. Yes as people mentioned, the buffet meals do not change much day to day but they already provide such a wide selection of food each time that there is really not much else they could add. Just eat from a different buffet section each time and voila its almost like its changed. Also people seem to be reviewing very negatively on the presence of locals at the hotel. Personally I found this very entertaining and met quite a few great people to talk to and practice spanish with. Really, if you don't want to see anyone mexican at a MEXICAN resort.... I suggest you just stay home. Why even bother leaving your house if you don't want to see different people and cultures? Also it really was not that busy during the weekends when locals arrived. There was still an abundance of empty beach chairs and private spots around the pool... so not sure what people are getting hyped up about. The workers were delightful and very polite. In fact they were in general more polite than some of my fellow Canadian travellers (which I found very shocking and unfortunate). Please realise that they are there to help you not serve you, they are still people so for goodness sakes say please and thank you. Be polite, throw them a smile, and throw in a tip here and there and you will find that they go out of their way to ensure you have all that you need. Disco music was not that great the night we went but they play some awesome music around the pools.

Room Tip: All rooms face the beach (which is a very smart design). So it really doesnt matter where you are, y...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 28, 2012

this resort was great every day for the four weeks I had to live the good life on the beach....easy to catch a bus to centro..gym was clean as a whistle...if you enjoy Mexican food, you're in luck...after a month the staff were like old friends....am I going back?...pronto amigo..p.s....the rooms are heaven,..my memories are all positive and the price was more than fair.

Room Tip: 10th floor was great...not too windy and because the staircases are spacious it was easy walking whe...
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  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 27, 2012

Just returned from a great time at Riu Emerald Bay. Extremely clean facilities, friendly staff who respond immediately to any problems, close to the beach (yes beach vendors can be tiresome but just say "no thank you" and go on with your business), and very nice rooms. Would also definitely recommend the whale watching excursion. Don't listen to the nit picky reviewers, had a awesome trip!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed December 27, 2012

Vacationed at the Riu Emerald Bay from Nov 30 to Dec 14, 2012. Fabulous 2 weeks.

Check-In: Fast and efficient. The front desk staff greeted us on the bus with our wrist bands, then we proceeded to the lobby bar to receive our room keys and towel cards.
We were very impressed that our room was ready at noon, as check-in is usually 3pm.

Room: Our room was on the 10th floor, quiet and easy access to the elevator. NO waiting for the elevators. All rooms are ocean view.
Maid service was fantastic. Lots of towel art and chocolate goodies. Never any problems with face cloths and towels.
Bar fridge was always stocked with water, pop and beer.

Resort & Grounds: Staff is constantly cleaning. The resort and the grounds are spotless. The resort is totally wheelchair accessible to the pool area.

Food: The food at this resort was outstanding. Lots of variety. Salmon, shrimp, turkey, roast beef, roast pork and the bbq ribs were the best ever.
Ate twice at the Bamboo restaurant, which is a buffet. Really liked the food.
Ate at the Tabasco restaurant and did not enjoy the food. Service was slow.
One night they had a Beach BBQ which was unbelievable. Lots of bbq ribs, steaks, chicken and salads.

Drinks & Bars: Lobby bar and Theatre bar staff made yummy margaritas. The Diavola red and white wines are horrible. The beach and pool service was wonderful.

Beach: The beach area stretches for miles. Always felt safe walking both north and south along the beach.
Sunsets: The sunsets were incredible, almost every night a different light show.

Entertainment: The Mexican show on the beach was the best. Enjoyed the Michael Jackson and Caribbean shows.

Local Bus: Took the local bus into the Golden Zone twice. Fun, safe and easy to catch.

Spa & Gym: The staff at the spa are registered massage therapists. I asked for a gentle and easy massage. Fantastic massage.
The gym is equipped with 3 treadmills, 2 elliptical trainers, 2 bikes and an assortment of weight machines.
Jacuzzi and sauna rooms were nice.

Fantastic 2 weeks in Mazatlan and can’t wait to return.
Would highly recommend Mazatlan and the Riu Emerald Bay to all our friends and family.

Room Tip: All rooms are ocean view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 23, 2012 via mobile

If the name of the game is offering no customer service and making excuses, Riu Emerald Bay would score five stars plus. The resort is beautiful but the experience peaks there. They have three restaurants but you'll never get to eat at them becaus you have to make a reservation between 7am and 11am. If you eat the general international buffet be prepared for epically terrible food. There are a thousand people trying to get food, ten people cleaning tables and next to no customer service. The food is incredibly poor.
The safe in my room malfunctioned and needed to be opened with the key and it took nearly a day for them to get someone to come and open the safe.
I like cream and not milk in my morning coffee and there was only milk. I asked if they could get me cream and it was a straight and definitive no.
There is absolutely nothing to eat past 10pm. Everything closes. There is a sports bar with a fridge that has hot dogs and hamburgers but they are the cheapes processed food that money can buy. If you sit in the sports bar after 10pm you would not get bored watching the hungry guests come into the bar, grab a hamburger, microwave it, take one bite and then throw the hamburger in the garbage.
If the hotel management had the care to watch this for themselves maybe something would change.
Lastly, the resort is way to far from town not to have all necessary amenities like all night food and a store.
The last parting thought is this...
I will never ever stay at Riu Emerald Bay again.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Riu Emerald Bay

Also Known As:
Riu Emerald Bay Mazatlan
Riu Emerald Bay Hotel
Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#5 Romantic Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#13 Family Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Official Description (provided by the hotel):
* Opening summer 2009 * 12 km / 7.45 miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 m2 / 16.15 sq. yards of lush gardens * 10 km / 6.2 miles from various shops * 12 km / 7.45 miles from Mazatlan * 32 km / 19.87 miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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