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“Great time!” 5 of 5 stars
Review of Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
3.5 of 5 Resort (All-Inclusive)   |   Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico   |  
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Ranked #14 of 76 Hotels in Mazatlan
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great time!”
5 of 5 stars Reviewed December 27, 2012

Just returned from a great time at Riu Emerald Bay. Extremely clean facilities, friendly staff who respond immediately to any problems, close to the beach (yes beach vendors can be tiresome but just say "no thank you" and go on with your business), and very nice rooms. Would also definitely recommend the whale watching excursion. Don't listen to the nit picky reviewers, had a awesome trip!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,970 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (541)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Edmonton, Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed December 27, 2012

Vacationed at the Riu Emerald Bay from Nov 30 to Dec 14, 2012. Fabulous 2 weeks.

Check-In: Fast and efficient. The front desk staff greeted us on the bus with our wrist bands, then we proceeded to the lobby bar to receive our room keys and towel cards.
We were very impressed that our room was ready at noon, as check-in is usually 3pm.

Room: Our room was on the 10th floor, quiet and easy access to the elevator. NO waiting for the elevators. All rooms are ocean view.
Maid service was fantastic. Lots of towel art and chocolate goodies. Never any problems with face cloths and towels.
Bar fridge was always stocked with water, pop and beer.

Resort & Grounds: Staff is constantly cleaning. The resort and the grounds are spotless. The resort is totally wheelchair accessible to the pool area.

Food: The food at this resort was outstanding. Lots of variety. Salmon, shrimp, turkey, roast beef, roast pork and the bbq ribs were the best ever.
Ate twice at the Bamboo restaurant, which is a buffet. Really liked the food.
Ate at the Tabasco restaurant and did not enjoy the food. Service was slow.
One night they had a Beach BBQ which was unbelievable. Lots of bbq ribs, steaks, chicken and salads.

Drinks & Bars: Lobby bar and Theatre bar staff made yummy margaritas. The Diavola red and white wines are horrible. The beach and pool service was wonderful.

Beach: The beach area stretches for miles. Always felt safe walking both north and south along the beach.
Sunsets: The sunsets were incredible, almost every night a different light show.

Entertainment: The Mexican show on the beach was the best. Enjoyed the Michael Jackson and Caribbean shows.

Local Bus: Took the local bus into the Golden Zone twice. Fun, safe and easy to catch.

Spa & Gym: The staff at the spa are registered massage therapists. I asked for a gentle and easy massage. Fantastic massage.
The gym is equipped with 3 treadmills, 2 elliptical trainers, 2 bikes and an assortment of weight machines.
Jacuzzi and sauna rooms were nice.

Fantastic 2 weeks in Mazatlan and can’t wait to return.
Would highly recommend Mazatlan and the Riu Emerald Bay to all our friends and family.

Room Tip: All rooms are ocean view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 23, 2012

If the name of the game is offering no customer service and making excuses, Riu Emerald Bay would score five stars plus. The resort is beautiful but the experience peaks there. They have three restaurants but you'll never get to eat at them becaus you have to make a reservation between 7am and 11am. If you eat the general international buffet be prepared for epically terrible food. There are a thousand people trying to get food, ten people cleaning tables and next to no customer service. The food is incredibly poor.
The safe in my room malfunctioned and needed to be opened with the key and it took nearly a day for them to get someone to come and open the safe.
I like cream and not milk in my morning coffee and there was only milk. I asked if they could get me cream and it was a straight and definitive no.
There is absolutely nothing to eat past 10pm. Everything closes. There is a sports bar with a fridge that has hot dogs and hamburgers but they are the cheapes processed food that money can buy. If you sit in the sports bar after 10pm you would not get bored watching the hungry guests come into the bar, grab a hamburger, microwave it, take one bite and then throw the hamburger in the garbage.
If the hotel management had the care to watch this for themselves maybe something would change.
Lastly, the resort is way to far from town not to have all necessary amenities like all night food and a store.
The last parting thought is this...
I will never ever stay at Riu Emerald Bay again.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqualit, Nunavat
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2012

Its going to be pretty hard to top this resort up for our next trip. Staff helpful, friendly. The arrival was very organized, no confusion. Food was great. Staff works long hours and very helpful. Excursions were great, staff again very informative and helpful. I would 100% stay at this resort.

Room Tip: All Room are Ocean Front
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B.C.Canada
Top Contributor
71 reviews 71 reviews
41 hotel reviews
Reviews in 20 cities Reviews in 20 cities
260 helpful votes 260 helpful votes
5 of 5 stars Reviewed December 22, 2012

Our Thanks to Salvador and Erika and all their Wonderful Staff for making our pre Xmas 2 week holiday so Special to us. There are so many happy staff at the Emerald Bay that management is sure doing good job. thumbs up..to All...from Abraham who booked us in, to Manual who helped us on check out/flight..Wow.. any many many others.
We booked Direct with RIU Class, and were welcomed back with many specials, which made us feel so very Welcome. Flight with West Jet.

Room: A Master Jacuzzi on 20th floor. 2 decks, with Fantastic view and Sunsets..even included terry robes,besides all the other extras like inside and outside jacuzzi,s. wow wow.

Food: Wonderfully,,,anyone who says food is recycled is completely out of it.. We had so much good variety, from shrimps to turkey to the best bbq. ribs ever.. Bakery items fantastic..you name it, they have it. 10 flavors of ice cream.. yogurt, Vegy shakes that are unreal. The Lady who makes the omelets to order ,is the best ...she knows how to do it RIGHT.
The Steak House is now an Itallian , and really just another buffet, but still very good. We skipped the Asain., but enjoyed the Mexican. the service and dinner were great..not so much the Canadian's with there 2 babies and poor manners... Oh well.....

Drinks/Bars: What great drinks and service. From full in room fridge to the nice lobby bar., to swim up pool bar (and yes they Try to kid the kids out..but rules change some days..watched the guard play ping pong for days instead of watching the pools, a child could have drowned).
Tip a little.. we did so to even the ground gardeners. you will see more smiles. Bar service was fantastic..Fabian,Gladys,Edger and so many many others.

Entertainment: Still like the Mexican best. this time it was done on the beach..wow.. Vegas ,Caribean and Mama Mia are great. We were SO impressed with the Grease show..as not the RIU Dancers,most were the Annimatiion crew,, what a Great job they Did.....
We skip, mr. and mrs. Riu nights..too roudy..lol

Spa: Massage,to DIE for...... these ladies are registered, unlike other beach tent deals., and the 2 hot tubs are nice.

Security: one previous review mentions No security on beach.... this is NOT true. There is lots of Security at nights, we watched from deck, and could see them... plus the motion sensor lights going on and off . plus in day we say some people being asked to show their Wrist bands to prove they belong . We felt very safe at all times..

We truly Enjoyed meeting lots of wonderful people from Mexico,USA,Canada and some other countries. even the Young Nations who had a "break the Ice" get together while we were there. They sure Had FUN...

WE will RETURN to the Riu Emerald Bay and will recommend it to all our Friends and family.

Well Done Riu !!!!
Joyce and Victor

Room Tip: SunWing sell off.gets you the lowest floors. Pay a little more and go Higher for better view and q...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 22, 2012

Excellent trip. Hotel was clean, up to date with very helpful and friendly staff. The beach was excellent and the water clean, warm and inviting. The food was excellent, especially the ala-cartes. About the only thing negative we can say about the resort is the elevators. They are extremely small and slow. You had to wait after a function was finished as the lineup for the elevators took a long time to clear. The entertainment was OK but we would have thought that it could have been better. We would go back again without a dought.

Room Tip: All the rooms viewed the ocean. The view was second to none.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 21, 2012

Best resort I have been to. Upon arrival several staff members climbed onto the bus and began putting on our hand strap and then directed us to a table where we picked up an envelope with hotel information and room tags to put on our bags and went directly to our assigned rooms. We did not have to line up to register. They already had that done. The staff were very friendly and very helpful, the food was great. There were so many varieties that we did not bother with the a la carte restaurants. The food was great. Rooms were always cleaned every day. There is a fridge full of Beer, Water and Pop and stocked every day. Free Wi-Fi in the lobby only. The hotel grounds are very clean and a lot of room.

Room Tip: Suggest they purchase an ocean view room. There is one problem though for people that want to spen...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#11 On the Beach Hotel in Mazatlan
#12 Family Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Official Description (provided by the hotel):
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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Also Known As:
Riu Emerald Bay Mazatlan

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