We (Me, My Husband, and 21mt old daughter and sister in law) stayed at the Riu Emerlad bay from November 2nd-9th 2012. And we cant wait to stay at another Riu soon, the service we received all week was beyond amazing.
Check in Was the fastest ive ever had, they had a representative from the hotel come and meet you in the bus and give everyone all hotel information we would need while others give us our bracelet. Once this was done we walked into the hotel and we were greeted with a drink and directed to the lobby bar for our room keys and were free to go. so easy!!!
Rooms were nice and simple and had everything we needed.The pillows were a little hard but thats just a personal prefernce We didnt ask for a crib for our daughter during booking but there was one there waiting for us when we got there. We were just planning on having her sleep between us so that made things much easier. We were on the 14th floor and the view was amazing!! We never waited longer than 2 minutes for an elevator so I am not sure what the other riviewers are talking about when refering to the long elevator waits.
Food was good, we ate at two of the a la cartes and we were able to make our reservations for the entire week when we went to the sunwing orientation - Bamboo was a buffet style a la carte and was amazing. lots of options! and Tabasco was also very good. We ate at the buffets the rest of the time and we always left full. There are so many choices and the Ice cream was amazing!!! Try Mr. Lionsos Down the beach, great seafood and mexican food and mexican athmosphere.
Beaches were nice but we didnt get to spend much time there cause the little one was scared of the ocean! Pools were nice a little cold in the morning but once the sun warmed them up they were perfect its just too bad that the pool with the swim up bar is adult only. would have been nice to be able to use this feature.
I really have no complaints about this hotel. everything was great!!
- Also Known As:
- Riu Emerald Bay Mazatlan
- Riu Emerald Bay Hotel
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 m2 / 16.15 sq. yards of lush gardens * 10 km / 6.2 miles from various shops * 12 km / 7.45 miles from Mazatlan * 32 km / 19.87 miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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