Do not use the Doctor at the Hotel, it is a HUGE SCAM. My Husband needed 4 stitches and we ended up paying $1400 USD!!!!!!! On one of our last days we decided to go and visit the small Water Park that is behind the hotel “Mazagua”. It’s 150 Pesos per person, and is quite sketchy. The steps are uneven, slanty, only half of the slides are open at once, but they still have the slide entrances wide open. On the third slide we went on, we were both tossed off of the tube. My husband hit his head and had a 3 cm gash between his eye and eyebrow. We went to the first aid station, the ladies there were very nice, didn’t speak any English but conveyed that he needed stitches. They used butterfly bandages to hold the wound together, so it was no longer bleeding. We walked back to the hotel, went to the doctor’s office and no one was there. We asked at the spa if they knew when they doctor would be back. They said to that they front desk will page him. We went to the front desk, they said put us on the phone with a doctor and he said he would be there shortly. We waited two minutes and a man arrived and said that he was a doctor, but not the hotel’s regular doctor. The regular doctor had just gone to the hospital with someone who was bitten by a stingray. He looked at my husband’s wound and agreed that he needed stitches. He said that we would need to go to the clinic; he could drive us, but only one of us, as his car was too small. Or if we both wanted to go, we could take a taxi. We were still in our wet bathing suits, so we said fine, we would go change and then take a taxi. Everything seemed fairly reasonable. He then said if we didn’t’ mind waiting for about 1 – 1 ½ hrs, they regular doctor would be back and he could bring stuff to do my husband stitches there. He called the regular doctor, and it was arranged that we would wait in our room until he got back. 90 minutes later we were starting to worry, we then got a call from the front desk saying ‘someone’ would be there in about 20 minutes. The ‘someone’ that showed up was not a doctor, but two paramedics who didn’t speak any English. We went downstairs with them, when we saw a security guard we got him to act as a translator. After arguing with them for 5 minutes, explaining that the Doctor said he was coming here, we don’t need an ambulance, they called the Doctor. The Doctor said he was never coming back to the hotel and that we needed to go with them to the hospital. We finally agreed and they drove us about 10 minutes into the Golden Zone. We passed three medical clinics along the way, and ended up and a ‘tourist private clinic’. Clinic Balboa address: 4480 Plaza Balboa Zona Dorada, C.P. 82110 Mazatlan, Sin. Mexico. The doctor there froze my husband’s eye and gave him four stitches. We then got to ‘pay’. We were both in shock by the amount, the ambulance ride was $350 USD, and over $900 for everything else….for four stitches. When we got back to the hotel we went and asked to speak to a manager. The lady at the desk asked why. We briefly explained that we were upset with our medical bill using the hotel’s doctor. She said the manager would be down shortly. Five minutes later, the lady who was at the end of the front desk, the only one not in uniform, came over and talked to us. We explained what happened and she said ‘we were told that the hotel has nothing to do with the doctor and we were told that when we checked in’. We argued that, the Doctor operates out of the hotel, they have a contract with the Doctor to be there, so he is connected to the hotel and if we were hurt their protocol is to contact that Doctor, not give us other medical options. We were then given a Riu Chain e-mail address if we wanted to take this further. Needless to say, we were less than impressed with the ‘customer service’ that we received. Up until this point everything about our trip had gone really well. So beware if you do have an emergency and need medical attention, as per the front desk manager, if you don’t want to use the hotel doctor, you should go and ask front desk for the yellow pages and find your own doctor. My husband had his stitches taken out yesterday, and our Doctor was shocked by the amount it cost and the way they did the stitches. There were three stitches above and one underneath the skin. The one underneath the skin was not a ‘’dissolving” stitch, so our doctor had to dig to get it out, making it very painful and leaving a much larger scar than necessary.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan