Overall, we found the resort fantastic in most aspects. The architectue is beautiful, although it could use some lipstick and mascara here and there. The pools were the most beautiful Ive ever seen.
The staff were fantastic with exceptional service from Aden (front desk), Jose, Nadia and Jaun (pool Bar), and Ramone and his crew (Grand Cafe). All metioned were awesome down to earth people who genuinely "Care". I thank you.
Mexican night was a wonderful surprise, but I wont go into detail and spoil it for others.
Now for the "But" part:
We had an incident which I still think was very unfair: We arrived after dark and after traveling all day - were kinda hungry. The mini bar was very well stocked so we had a mini can of Pringles and a mini bag of peanuts......BAD MOVE!!! Also above the mini bar were 3 350ml (mickeys) of hard liquor. There was a little card that said you would be charged for that - ok fair enough. So we opend one. I mean, really...just how much could a mickey of vodka cost in Mexico right?? WRONG,,,,REALLY BAD MOVE!!!!
That little snack and cocktail cost us $48 USD!! Are you freeking kidding me???? Come on Grand Bay, that is absolutely rediculous! And consider this fact - 2 days later we went over to Barra an bought a 1 litre bottle of the same for $7.80USD. We were prepared to "pay" for what we consumed, but not prepared to get "HOSED" for it!! To me, that was very sneeky and cheesy. We were there all inclusive, so if certain items are not all inclusive - DO NOT have them available. I cant remember what the maid said we were going to be charged for the munchies - but it was un-bloody believable.
So with that little tidbit in mind, I say,,,,,,,"People,,,DO NOT Touch The Forbidden Fruit". (would have been nice to know what was forbidden and what wasnt, but no, not the case).
So after getting "Nailed" with that nasty bomb at check out,,,,would we go back?? For this reason I dont think so. Kinda makes you question the integrity of the whole outfit. Almost like a set up because the next day the mini bar was basically empty. Whats with that??? I seriously dont appreciate being screwed - expecially not on our 1 and only vacaion of the year. Bad move on your part Grand Bay. Had this "event" not have happened - you bet, we'd be back in a heartbeat.
We stayed on the 3rd floor overlooking the pool and it was great.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your comments in regards to your stay at the Wyndham Grand Isla Navidad Resort, we appreciate the recognition of our staff efforts to provide quality and friendly service, we are glad that you had enjoyed your stay with us. We also appreciate the valuable information in regards to the misunderstanding with your bill at check out, we will take this information to make sure it does not happen again, please take our apologies and hopefully on your next visit, we will find a way to offer you a great experience to show you our appreciation. I hope you understand that the value of the items such as the cocktail a 375 ml bottle of vodka is reasonable if you consider the prices of a same standard hotel in the US or Canada which was $40 usd approximately. The prices in Barra de Navidad are lower as this are sold on a regular convenience store.
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Once again, thank you for taking the time to share your comments with Trip Advisor’s community.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.