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“Terrible vacation!” 1 of 5 stars
Review of Isla Navidad

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Isla Navidad
4.5 of 5 Resort   |   Circuito de los Marinos S/N | Isla Navidad, Manzanillo 28838, Mexico (Formerly Wyndham Grand Isla Navidad)   |  
Hotel amenities
Ranked #4 of 52 hotels in Manzanillo
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Terrible vacation!”
1 of 5 stars Reviewed January 27, 2013

Terrible experience!
Jan.11-14
This resort has been advertised as an ocean front beach resort. Not so!! there is no beach there at all! there is a channel with river water at the front where a lot of motor boats circling between the island and the city of Barra and the hotel had dig some kind of pod and let that water to run near and that is it! you can't swim in that water (some kind of gray foam all the time present near the shore) nor to sunbath ( when I've asked local employees about possibility to swim there they laugh at me!)! to get to a good beach you'll need to take a water taxi to Barra ( about $2.00 a person round trip) and than a taxi to another city with a nice beach and a few restaurants (which we did and enjoined very much). We came with a 3 year old child and this resort is absolutely not suitable for children of any age! this resort is a simple senior citizen house . average age was 65+. they come to golf and get drunk at night. After 5 pm its absolutely nothing to do there. No entertainment but a piano and a guitar player ( 3 days a week) and a small place to gather together. imagine you kids watching old folks getting drunk day after day after day ( we came for 2 weeks stay). It was only one restaurant open for breakfast with limited food and line ups for eggs preparation stations, no fresh vegetables at all. People where coming and living with out even testing the food (some were calling the food a vomit right at the front of a manager). At lunch time it was a different bar open near the pool with limited food as well (even thou you can order its still a fast food ). and out of 2 restaurants a la carte one is not allowing children under age of 12 to enter it at all and the other one is on the open terrace with a lot of wind and we had to put blankets over it was so cold!!

There is a marina there but so what? do you want to spend your vacation watching the yachts all your vacation?

the resort is located so that after 1 pm shadow is every where! No grounds to walk around at all either!

And yes! the major for us-all rooms stink! Mold stink is everywhere! we had to change the rooms 3 times and the smell was even in most expensive room ($1500 a week). My wife was sneezing all the time! Our clothing still stink even after we have come back home to Vancouver. The "old people house "smell if you know what I'm talking about!

After 3 days of stay we've demanded to be transferred to another hotel and were granted the transfer to Blue Bay Los Angeles Locos. Had to pay additional $200 charge by Airtransat but that was a different story.

Room Tip: all rooms stink with mold!
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 29, 2013
I would like to thank you for your comments, which we will review objectively to improve any opportunity areas and also mention that I am sorry that no proper information regarding our Resort and all it has to offer when making reservations, we understand that every destination has something different to offer and ours is no exception and it certainly may not the perfect place for everyone, as we do have a Kid’s club and a Kid’s Program and general activities throughout the day, such as Morning and Sunset Yoga at the Beach, all sorts of Water activities, Golf, Fishing, ATV, ecological Walks and Bike Rides, local Tours, etc.
Even though we are not a Beach Front hotel, we have been recognized to be one of the Most Beautiful settings along the Pacific Coast with Marina, Lagoon and Ocean View, nestled in a 1,200 acre resort.

Sincerely,
Jorge Garibay
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Napanee, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 25, 2013

We were a bit hesitant going to Mexico but upon our arrival at the Grand Bay we were pleasantly surprised. This is truly a grand hotel. The Landscape and scenery are awesome. The reception staff was very helpful and check-in was quick and easy. Our room was clean and comfortable and all recreational amenities were easily accessable.
We enjoyed a variety of meals at the pool side buffet and at the Grand cafe. The full course dinners at Antonio's and Terraza restaurants were delicious.
A special thank you to Marcela, Ernesto, Jorge ,Yolanda and all the friendly staff for the great dinners and pleasant stay.
"Will return in a heart beat"
Napanee, Ontario.

experience.

Room Tip: Higher floors for a better view
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 30, 2013
Thank you for taking the time to share with us your comments concerning your recent stay at the Wyndham Grand Isla Navidad Resort.
It is with pleasure that we will be sharing your kind comments with our staff and let them know, that their efforts are noticed & appreciated by our distinguished guests.
We hope to welcome you again in the near future.
This beautiful paradise will always receive you as your home in Mexico.

Sincerely,
Jorge Garibay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, WI
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2013

I've vacationed in Mexico a number of times, but never to this area. This is the first small, non-touristy part of Mexico I've visited. The area itself is beautiful -- reminded me alot of Hawaii. The hotel is pretty nice, but is in need of a few updates. Location is amazing...as the hotel is built within a mountain. If you're looking for a nice place to stay that's out of the way AND you are really looking for quiet time & R&R, then this is a place for you. However, if you are looking for fun, noise, & young(er) people - this is NOT your place. I am 40...and 95% of the tourists at the resort were 20 to 30 + years older than me. Restaurants at the hotel were decent, but you do get tired of the menu pretty quickly, but with Barre just a quick 2 min taxi ride across the lagoon, you do have other options. Pools were beautiful as were the grounds. I would probably go back, but not for another 20 years or so. Best excursion we had was a 5 hour boat ride which included a snorkeling trip & lunch on the beach. Well worth it and the guide was great. A lot of great fish to see.

Room Tip: We were on the 2nd floor - I would recommend going floor 3 or higher for better views, but we needed...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 25, 2013
Thank you very much for your comments, it is always a pleasure to hear that our guests have had a wonderful vacation at our property.
We are looking forward to receive you again at Wyndham Grand Bay Isla Navidad Resort, to personally meet you.

Sincerely,
Jorge Garibay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2013

It was the first time we went to Mexico. The landscape and the location of the hotel is breath taking. Every where is spotless. It is a prefect place to relax and unwind. They have 3 different swimming pools and a hot tub, of course there is a pool bar, there is a fourth swimming pool with a hot tub on top of the hotel for those who want some quiet time. The golf course is magnificent.

Staff were very friendly. We are frequent travellers. This is the first hotel, except from cruise ships, we experienced room being made in the morning and in the evening, blinds were closed, bed were prepared with chocolate placed on our pillows. Management does not lose sight on small detail; every guest receives fresh fruit and a personalized welcome letter upon arrival. Service from restaurants staff was outstanding. There were different theme of live music at the bar and two restaurants in the evening. They have a club for kids and provide free baby sitting for hotel guests.

We were leery about Mexico with all the negative news, but staying in Grand Bay has changed
our perception. We plan to go back with our children and grand children next year.

Room Tip: Though every room has a very good view, the higher up you are the better.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 23, 2013
I would like to thank you for sharing with Trip Advisor's community your comments about your recent stay at the Wyndham Grand Isla Navidad Resort.
I’m glad that you have enjoyed your stay with us, but specially the warmth of our people, which is our most recognized hallmark, we hope to see you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 15, 2013

This is a nice resort with all the usual amenities. The rooms have great views of the marina, lagoon and ocean. They are a bit dated with old tube like TV and 1980s color patterns. The room A/C and wifi are quite spotty. The staff and upgrade Restuarant were fabulous. The best meal is down in the "market" Restuarant where you buy your meal by the kilo. The 27 hole golf course is challenging but most of the caddies are of great help especially on the greens. You much take a trip via water taxi (cost $2 US) round trip to the little village. Food over there is very reasonable and generally good quality.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 23, 2013
Thank you for taking the time to share your comments in regards to your last visit to the Wyndham Grand Isla Navidad Resort.
We are very pleased to hear that you have had a fabulous vacation at our beautiful resort.
We appreciate your valuable comments regarding the areas that we need to improve, be sure that your feedback will help us offer a better experience to our guests.
Isla Navidad Resort, our Team and Myself Personally look forward to receiving you in the near Future

Sincerely
Jorge Garibay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madsen, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2013

This was our first trip to somewhere tropical March 6 - 13, 2012 and also our honeymoon. We were nervous about travelling to a foreign country, we were unsure of what to expect. We searched and searched and finally decided to book the Grand Bay and we were not disappointed!! This place is MAGICAL! When you dream of paradise, this is it! The staff at this resort are EXCEPTIONAL! Friendly, happy, always right there to help whenever you need them. Everyone, from the cleaning people to the bar tenders to the concierge, all of them were so helpful and pleasant, going out of their way to make our vacation perfect!
The hotel and grounds are breath taking! We took a couple tours, went whale watching, fishing, snorkeling and had lunch and dinner on the beach. Juan was fabulous, helping us book tours and arranging for us to have a true Mexican dinner at a small place on the beach.
A few small little villages are only a short water taxi ride away and are true to everyday life in Mexico. The residents in these towns are just awe inspiring, working hard everyday in scorching heat, always willing to stop and say hello or answer questions. At no time did we feel pressured to buy anything.
Grand Bay is a place to go to relax. It is not a party place which was perfect for us. We lead a busy life and we wanted to go somewhere to unwind and revive, this was the place. They have a wonderful spa and a beautiful golf course.
I could go on and on and on about how this place was our dream come true!!
We are booking right now for another vacation in two weeks. Although there are many places that look nice at a great price, my heart is calling me to go back to Manzanillo. I have already stated to my husband that I wish to retire there. We will be returning Jan 29, 2013 and staying at the Grand Bay, there is no other choice for us!

Room Tip: We had a room over looking the pool and it was beautiful. We moved rooms half way through up to a hi...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 18, 2013
I would like to thank you for taking the time to share with Trip Advisor's members your comments regarding your stay at the Wyndham Grand Isla Navidad Resort.
We are very happy to hear that you had a wonderful and memorable Honeymoon in such beautiful property.
It is with pleasure that we will be sharing your kind comments with our staff and let them know, that their efforts are noticed & appreciated by our distinguished guests.
I look forward to welcome and meet you in person again in your proximate visit.
As our appreciation for choosing our beautiful property for your Honeymoon, we will have an Anniversary surprise for you up on arrival.

Sincerely,
Jorge Garibay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hollywood, California
Top Contributor
110 reviews 110 reviews
68 hotel reviews
Reviews in 42 cities Reviews in 42 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed January 12, 2013

The sprawling grounds, warm ACCOMODATING staff, professionalism. and understanding and a true mexican spirt of welcome and readiness to accomodate my needs above their own. Truly selfless. The Hotel itself is a castle of old mexico and the restaurants, and ALL staff is friendly and eager.

Room Tip: GO BIG get a 'named suite'
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, Manager at Isla Navidad, responded to this review, January 24, 2013
I would like to thank you for taking the time to share with Trip Advisor's community your comments in regards to your recent stay at the Wyndham Grand Isla Navidad Resort.
We are very pleased to hear that you had a wonderful and memorable vacation.
Isla Navidad Resort, our Team and Myself Personally look forward to receiving you in the near future.
Sincerely,
Jorge Garibay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Isla Navidad

Address: Circuito de los Marinos S/N | Isla Navidad, Manzanillo 28838, Mexico (Formerly Wyndham Grand Isla Navidad)
Location: Mexico > Pacific Coast > Colima > Manzanillo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Manzanillo
#3 Top resorts Hotel in Manzanillo
#3 Spa Hotel in Manzanillo
#3 Romantic Hotel in Manzanillo
#4 On the Beach Hotel in Manzanillo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Isla Navidad 4.5*
Reservation Options:
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Also Known As:
Wyndham Manzanillo
Manzanillo Wyndham

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