We visited Las Hadas Resort, near Manzanillo March 9-23 2014 and were a little apprehensive as the management had changed.
As frequent visitors over the last 15 years we have come to expect excellence and familiarity.
Before leaving Vancouver, I always call ahead to request a particular room and other requirements to facilitate and expedite our arrival. On this occasion we learned that Rudolfo, the front desk manager, had left and so reception put me through to Noah, the new concierge and despite him not knowing who we were, or our history with the hotel he quickly allayed our initial concerns by promptly promising to fulfil all of our requests.
On arrival we were warmly greeted by a number of familiar faces and quickly given our room.
Small deficiencies (the absence of a safety deposit box lock and some luxury bathroom supplies) were remedied by the next day.
Breakfast at El Palmar is essentially a buffet, but Gaspar, Pedro and Nicolas ensure that it is more than that. First we were greeted like long lost family and shown to a preferred table.
Then I noted other changes which I initially viewed as deficiencies yet these too were miraculously addressed. For example, I always insist on FRESH SQUEEZED orange juice and not the standard OJ often found on buffets.
It was made for me EVERY day of our stay and presented by one of the guys as soon as we sat down, together with FRESHLY MADE HOT coffee, rather than the standard Thermos with tired, warm coffee.
My wife’s favourite fruit is mango but the local mangoes were not yet ripe, so Gaspar on his own initiative went into the town and purchased fresh ripe mangoes from the South which he expertly cut up and served her whenever she wanted them.
Another “disappointment” was the absence of bacon and fresh made pancakes on what seemed to be a pared back buffet. However Nicolas quickly produced all the missing items as we brought them to his attention. So by the end of our stay the offerings included EVERYTHING we had come to expect at Las Hadas
In addition, the guys often would prepare boiled or poached eggs, indeed anything we wanted, other than the buffet.
Our next let down was at lunch at Los Delphines, the lunch and sometimes-dinner restaurant, situated in a beautiful ocean-side palapa. There, we noted a reduced menu. My favourite lunch, smoked salmon (Carpaccio) was now absent from the food list! I expressed disappointment but the staff genuinely believed it was “gone forever” as were a number of other previously available offerings.
Collectively, these changes lead me to believe that the new management was implementing an austerity program. I decided to meet with the new General Manager, Jorge.
Jorge turned out to be a very personable and attentive person who impressed me immediately with his knowledge of the business and genuine concern for the client. He has excellent credentials and a great deal of experience. As a former hotelier myself I am well aware of the difficulties controlling costs while at the same time developing a great team who are passionately interested in creating a truly unique client experience. This he is in the process of doing.
Following our meeting:
Smoked salmon was offered daily as a lunch option, the breakfast buffet continued to improve; latte glasses suddenly appeared where before there were none.
Hector, the chef recognising the limitations of the lunch/dinner menu for guests staying more than one week, offered to cook for us “anything you want”. He created a dish of giant prawns sliced and stuffed with spinach and cheese, wrapped in bacon, grilled and served with rice and steamed vegetables, that was absolutely delicious. He subsequently produced numerous delightful options.
Guadaloupe, knowing our passion for Margaritas, conspired with the bar tender to produce the best drinks available nightly.
At the golf course we expected to pay $80 green fee including cart but were told it was $90. This was due to an out dated spec sheet in our room. Jorge honoured the rate throughout our stay.
As avid golfers I can highly recommend the resort. The course is challenging and quite beautiful in a rugged sort of way. The 18th is spectacular being a 175 yd par 3 from an elevated tee across the pounding surf onto a small island. Magnificent.
Estevan is an amazing caddy who we always use, not just because he is a very nice man but he is a great golfer and proves himself invaluable for instruction and ball-finding.
Jaime the pro is equally nice and very accommodating.
Dinner at the hotel can be had at a number of restaurants depending on how busy they are.
The best is Legazpi an elegant French style restaurant. Again, here we are spoiled: Federico the Maitre d’ and Ramon are superb at their jobs and help create a classical ambiance.
We dined several times but a few days before we were due to leave we experienced a disastrous meal. I quietly advised Federico as we left and he was clearly mortified.
Next day, at lunch Walter, the food and beverage manager sought us out and apologised profusely offering to prepare a full 4 course meal for us HIMSELF!
I declined as we had decided not to return but instead to attend the Mexican Fiesta.
He pleaded with us, so we agreed to return on the Saturday night. Well! I have to say EVERYONE outdid themselves. The food not only was spectacular but he opened 2 bottles of very acceptable wines to accompany it.
Throughout our stay Noah, the concierge made certain that everything met our expectations. He even took our bags to the shipping department to weigh them for us, to allay our fears concerning
baggage limitations imposed by the airlines.
I was hesitant to write this report, feeling that we were maybe treated rather specially and that regular guests might not experience the same considerations. So before submitting this I called Jorge and asked if I should publish our particular experiences, fearing that this might place an onerous burden on the hotel and its staff.
Ha absolutely insisted I tell it like it is as he aspires to provide this level of care for EVERYONE.
With that I can unequivocally recommend Las Hadas to anyone wishing to enjoy a fabulous vacation in a magical place.
- Official Description (provided by the hotel):
- A Manzanillo resort and marina with accommodations and a variety of amenities. This hotel features wedding venues, a golf course, romantic dining and event space in Mexico. ... more less
- Reservation Options:
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- Also Known As:
- Las Hadas Golf Resort And Marina Hotel Manzanillo
- Las Hadas Manzanillo
- Las Hadas Mexico
- Las Hadas Hotel And Marina
- Las Hadas Golf Resort & Marina