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“Las Brisas is awesome - but beware of Paradise Found Bay Snorkel Tour” 5 of 5 stars
Review of Las Brisas Huatulco

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Las Brisas Huatulco
3.5 of 5 Hotel   |   Bahia Tangolunda Lote 1, Huatulco 70989, Mexico   |  
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Hotel amenities
Ranked #13 of 48 hotels in Huatulco
Saskatoon, Canada
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Las Brisas is awesome - but beware of Paradise Found Bay Snorkel Tour”
5 of 5 stars Reviewed July 23, 2012

My husband, daughter and I stayed at Las Brisas in March 2012. We had a great room overlooking the ocean in the Mars section. Lots of walking but after all the food and drinks, it's a smart thing to do. Make sure you hop on a trolley or two and tour around the resort - so many little surprise gardens and views from up high.

We had a great time except for...sigh... we don't normally take tours but thought we'd give the Paradise Found Bay Snorkel Tour. We snorkel a LOT so are pretty clear on what's good and what isn't... There were many, many problems with this tour but I'll just talk about two. This tour is more like a booze cruise than a snorkelling tour - don't get me wrong, we have NO problem with booze cruises... but at 9am? huh? when you signed up for snorkelling?

Anyway, the 2nd problem was that right from the beginning, the water was so rough that there was NO way you were going to be able to see anything. We saw a group of people nearly get crushed by a boat when loading up on the beach at one of our stops - the waves were so strong. The tour operator said that it was because of the earthquakes that had happened the day before... They had to have know the weather was NOT going to be good for snorkelling... however, they took all of our $50 each and went anyway. Anyway, be aware when booking this tour. Not always what's promised and no-one really wants to take responsibility for our dissatisfaction... oh well, live and learn. :)

ps: if you do decide to take this tour, don't eat the "lunch" they serve you out of the big green garbage can.

Stayed March 2012, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHuatulco, Guest Services at Las Brisas Huatulco, responded to this review, July 26, 2012
Julio 26th, 2012.
Bahías de Huatulco, Oaxaca-México

Thank you for your comments it is great to know you really enjoyed your stay in Las Brisas Huatulco.
It is important you try to contact the Travel Agency you got the tour and send your comments, because it helps them to improve their service.
We are looking forward to have your prompt visit.

Cordially,

Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,139 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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English first
Red Deer, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 11, 2012

The resort was clean and comfortable. The staff were friendly. The weather was perfect. Great holiday.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHuatulco, Guest Services at Las Brisas Huatulco, responded to this review, August 1, 2012
August 1st, 2012
Bahías de Huatulco, Oaxaca-México.

We appreciate your comments about your recient stay in Las Brisas Huatulco. Fot all of us in this Resort, It was a pleasure to serve you and thank you for your preference.

Cordially,

Guest Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 15, 2012

Huatulco is wonderful place, Las Brisas has great beaches, but we notice the hotel needed some maintenance, and lacks of air conditioned in common areas like the lobby and main restaurant, where food is serve for all inclusive guest, that lefts basically your room to cool down in the AC.

The night we arrive we received a note in our room at 8:00 pm, letting us know there would be no power next day from 8:00 am to 4:00 pm, as promised there was no power next day at 8:05am, we complain, because this affected our vacation, so we couldn't sleep late as there was no AC in the room, neither make coffee, nor watch the news, shave or take a shower because the bathrooms were totally dark, we complain very respectfully, but the manager was not nice, and told us there is no compensations like in other countries, and our opinions were not important because the have a lot of friends from Canada, and when they lose power for two hours they don't complain

Pools were crean, but food was bad in general, with the exception of the snack bar that was very good every day. Some staff was really nice, but many other were busy and not friendly, some training would be great.

Resort is huge, but there is a lot of steps to go everywhere, their transport you using golf carts and some open sort of jeeps, but is not really efficient. Even older people needed to walk to a far restaurant for bf or dinner.

Lack of courtesy and information to be short. We will never come back to any "Las Brisas"

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Services at Las Brisas Huatulco, responded to this review, July 4, 2012
Julio 4th, 2012.
Bahías de Huatulco, Oaxaca-México

Thank you for your time to share your observations. As we discussed in person during your stay, we regret not meet your expectations and appreciate your comments.

Cordially,

Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fergus, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 6, 2012

the title says it all. we really love this resort, service is always friendly and the beathes are large enough that you can always find a private area. twice i took over 20 clients with me and have never had a complaint about the staff or the hotel. Their doctor was needed the last time we were there in january and he was proffesional and helpfull. It is a large resort and very pretty so if you like walking, there is hours of enjoyment. The upgraged room is well worth it as the balcony and view are tremendous. Our only complaint would be the tour operator, SUNWING, carlos cruz was rude and ripped several of my clients off and when i hired a boat for my clients for a tour bluntly lied to my wife and i about cost and length of the tour. When we explained the situation to SUNWING'S headoffice, we were told that he was a respected member of their staff and would not do that to us (we tend to go arround making stuff like this up!) we will certainly be back at this hotel,NEVER with SUNWING ever again

Room Tip: get the ocean view with balcony, all you can hear are the waves
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Services at Las Brisas Huatulco, responded to this review, July 4, 2012
Julio 4th, 2012.
Bahías de Huatulco, Oaxaca-México.

Thank you for your preference as fourth time to Las Brisas Huatulco.
We appreciate your comments describing in detail the hotel. It is good to know you enjoyed the service, the beaches and walking through the extensive gardens and the beautiful views. This Resort as you mention offers a variety of places for guests always find a private area.
Thank you again and we look forward to the pleasure of hosting you.

Cordially,

Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatchewan
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 23, 2012

Our last minute booking got us a surprising treat of a resort. The weather was absolutely perfect for sun lovers and the snorkeling sooo convenient. There is no need to visit the gym with the amount of walking and number stairs to be climbed - this resort is huge.
All the staff treated us so very well - the added bonus of bar service on the beach was totally unexpected and awesome. We will be back in 2013

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHuatulco, Guest Services at Las Brisas Huatulco, responded to this review, August 1, 2012
August 1st, 2012.
Bahías de Huatulco, Oaxaca-México.

Thank you for your time and preference to choose Las Brisas Huatulco as fifth time.
We are happy to know you enjoy the perfect weather and activities and the service in this Resort,

Thank you again and we will be waiting for you sixth, seventh and more visits to this “your second home”.

Cordially,

Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 17, 2012

Went there for second time in Feb. 2012 . Met up with seven couples we met last year . We are all returning next feb for 4 week . Great food , clean rooms , spacious grounds . Special thanks to Gabriela Diaz , assistant to the general manager who is a sweetheart . Great activities staff , all staff very friendly . Just an all around relaxing atmosphere . Have been to all resort cities in Mex and this is our favorite .

Room Tip: Club rooms facing east offer beautiful sunsets .
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHuatulco, Guest Services at Las Brisas Huatulco, responded to this review, August 1, 2012
August 1st, 2012.
Bahías de Huatulco, Oaxaca-México.

Thank you to send us your comments of your recient visit to Las Brisas Huatulco.
It is good to know you enjoyed the service.
We are looking forward to have your friends visit and yours very soon.


Cordially,

Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 16, 2012

This property and the geographical location are simply Awesome!!! This is rural, tropical Mexico people!!! I cannot phantom how people expect to have a "home" like experience in the jungles of Mexico??
Anyway .. we have been three time... love it!! Only Las Brisas!!! though as the other hotels are nice .. but the beaches are unswimable!!! Las Brisas has awesome Beaches.. and snorkeling.. the food is good and plentiful... and the walking up hill to rooms is good for burning off the over indulgence!!!
over all this is a 4 out of 5 and we will go back anytime because it just gets better each time....
Ohhhh you have to visit LaBoCana when in Huatulco.... and do the river rafting down the mountain river ... and out into the ocean,... UNBELIEVABLE!!!!

Room Tip: Stay in "Estrelas" the stars units and try for and ocean view room!!! really great view fr...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHuatulco, Guest Services at Las Brisas Huatulco, responded to this review, August 1, 2012
August 1st, 2012.
Bahías de Huatulco, Oaxaca-México.

We appreciate your comments and experience you had in Las Brisas Huatulco.
It is good to know you enjoyed the 4 exclusive beaches and gardens in this Resort.
Thank you for your preference and we are looking forward to hosting you again.

Cordially,

Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Las Brisas Huatulco

Address: Bahia Tangolunda Lote 1, Huatulco 70989, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Oaxaca > Huatulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Huatulco
#9 Romantic Hotel in Huatulco
#11 Family Hotel in Huatulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Las Brisas Huatulco 3.5*
Reservation Options:
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Also Known As:
Las Brisas Huatulco Hotel Huatulco
Las Brisas Hotel Huatulco
Brisas Huatulco Los
Las Brisas Huatulco Mexico
Huatulco Las Brisas

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