We spent seven days at the Huatulco Secrets for our honeymoon. Our room was the preferred king suite in building four. The rooms were comfortable and spotless. Maid service was fantastic.
The pool was great. I did notice some slight mildew spot (very small), as described in other reviews, but nothing to be gross out by, a couple of barely visible spots that I most likely would not have noticed but for the other reviews. We must have been there on a slow week because we did not have to play the towel game at all even though we typically went to the pool around ten. The entertainment crew was awesome and did a great job of getting everyone involved with volleyball, etc. Service at the pool bar was fast with good quality beer and liquor. The pool waitstaff was excellent. We spent the majority of our time at the busier pool which was still quiet. If you wanted near silence two additional pools were available and very peaceful.
Room service was quick and very tasty with a limited menu.
The concierge and front desk were very helpful. They made calls for us on more than one occasion to confirm reservations and airport transfers. They went above and beyond in that respect spending about fifteen minutes to correct an issue with our transfer company (seperate company).
My one complaint, and the only reason I rate the hotel four stars, was the service at the restaurants. It seemed like they took a team approach to waiting the tables and at times you could not tell whom your waiter was. This team waiter approach lent itself to confusion and a lack of follow through. The food in the restaurants was good and high quality, but not what i would expect or have had before in a high end resort. To be clear, we did not have a bad meal, but ended up eating room service a few times because the food was just as good and the ambiance of the restaurants was nothing great.
Secrets appeared to be the best AI in Huatulco so I will most likely return unless something better is built in the area. Overall, you will not be disapointed in the hotel or the service, just don't expect it to be a great culinary experience.
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- Also Known As:
- Secrets Huatulco Hotel Huatulco
- Secrets Huatulco Resort And Spa