Early 30s couple spent our first anniversary here, from Jan-26 to Feb-2, 2013, at this super clean and fresh/modern look resort.
Arrival and custom is very smooth and trouble free. It was my first time walking out the plane from the back exit with stair to runway. Shuttled to resort and welcomed by smiling staff who to took us to a separate room for check-in for preferred-club member. It was also very fast and left with a good, friendly first impression.
<NOTE> For those who plan to change cloth before heading out to the pool/beach, take the luggages with you if can, cause it took the bellman over an hour to deliver them to our room.
We reserved Preferred Club junior suite with outdoor-jacuzzi, and was assigned to building 4. We did not feel lack of privacy, instead, we felt it is a benefit staying at ground level of the building, since no one will be able to see our room/balcony from the pool. Building 4 to us is perfect, 1&2 are really noisy during the day (by the pools), 3 is very close to restaurant and SPA (guests can easily see all the balconies), 5 is way too close to lobby and nightly entertainment will keep you awake until 11PM. We are not bothered by the glass shower design but actually loved it.
<NOTE> Rooms away from elevator would have more privacy, as it's less viewable from Sky bar and elevator shaft.
Foods are average, Cast Away was our favourite, Oceania stand for the second place. Just be aware that there is a certain chance they would mix up/forget your order and result in over 30mins waiting for food, even during non-rush hours (only handful desks of guest). We were more impressed by the room service food quality. Instead of go to Pool bar for lunch grills, we would go to Market Cafe (when open), there are multiple choices of fresh grills and pan-fried burgers/fish fillet, and they never runs out ketchup.
<NOTE> When it's busy, Room Service might not pick up your call, alternative is to call Concierge and them to transfer or even take your order.
Pool area was fairly crowed during the day, as "seat-reserving" starts as early as 6AM, however there were still plenty enough spot for everyone to find a spot. Billiard and Ping-pong are barely used by anyone, probably because they were sit at the corner of entrainment lobby. Tennis court is new and clean, we went there every afternoon for a game and never saw anyone using the court.
Beautiful, beautiful, beautiful. We loved the beach way more than pool area, if you sit on the far right side of the beach, you won't hear any music or noise but the soothing wave sound. Sand and water are rougher on the right side (facing ocean), but there are some rocks set for perfect photo spot. Left side with smoother sand and calmer water. The trail-connected beach is not maintained, so there are a lot of rock and tree branched on the sand, but it gives you a more "deserted" touch comparing to the modern hotel, great place to enjoy the sunrise.
<NOTE: Be aware of the rising tide in the afternoon, the water (on the right side) could get pretty tough after 3PM)
The service was really nice, we had swedish massage in the same room after Hydraulic (water massage in the pool). Masseuses were very professional, they gave full respect to your privacy. The view from the SPA room was gorgeous. You would be able to see the entire bay with no blockage.
All staff we have encountered in the resort are extremely friendly and always carried with a sincere smile. They would do everything to keep your stay comfortable and memorable ,even sometimes it mean giving you drinks when you are already full ;)
I'd like to thank Peter who willingly gave my wife a short tennis session 7 o'clock in the morning, and best luck to his tennis career.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.