We had a driver, Roberto Alarcon, who was excellent. He was accommodating, gracious, very affordable, and very knowledgeable of restaurants and tours to which to go which were local and not so touristy. Of course, he knew much about the touristy restaurants and areas, too. I would highly recommend him. His e-mail address is: firstname.lastname@example.org.
The Grand Mayan was superb. See my ratings below. The service was impeccable; food on site was delicious; atmosphere was very friendly. This is our third time to visit the Grand Mayan and we would highly recommend it.