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“Amazing vacation” 5 of 5 stars
Review of Mayan Palace Acapulco

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Mayan Palace Acapulco
Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico   |  
Hotel amenities
Ranked #8 of 178 Hotels in Acapulco
Spokane, Washington
1 review
1 helpful vote 1 helpful vote
“Amazing vacation”
5 of 5 stars Reviewed April 22, 2013

Vacation was great as each would dream. Big thanks to our driver Francisco Javier Vargas who was our translator and driver the whole week, very kind and great person to talk too, we learn a lot about Acapulco form him, he is not expensive driver, has nice big car, suburban. Write him on email and he will pick you up from airport and will be your personal driver whole your trip. He can also can help you to find a place to stay way more cheeper then Mayan Plalace. He is taxi driver for 27 years at acapulco, knows english very well. Contact him if you are interested. aca-francisco@hotmail.com

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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645 reviews from our community

Traveler rating
    280
    217
    59
    46
    43
See reviews for
201
131
4
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chanhassen, Minnesota
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 22, 2013

This is the first time we have stayed at a Mayan Palace. In the past, we have always stayed at The Grand Mayan. I will admit, I was worried it would not be as nice. I was wrong. Our hotel was beautiful, the pool was great, and the service was excellent. The only negative was that sometimes we could smell garbage on the property. But it was only a few times.

The beach is located at The Grand Mayan. This was not a big deal at all. The shuttles runs often and we even walked a couple times. It was great to have the option of the beautiful pools or the beach.

Acapulco was wonderful. Before our trip we looked on trip advisor and read so many reviews about using BALDO GOMEZ for our tour guide. So we contacted him prior to our trip and he was at the airport waiting when we arrived. He made our trip into a vacation we will never forget! Baldo was very professional, accommodating, reliable, and attentive. BUT even better he felt like a friend. He listened to our requests and adjusted his tour to fit our family's interest. 2 of our kids speak spanish and Baldo did a great job in encouraging them to use Spanish. We spent 2 days with Baldo and saw a variety of things. He even surprised us with a stop at a Sea Turtle rescue and we were able to release baby sea turtles. So fun!

I would highly recommend contacting BALDO GOMEZ AT baldo-work@hotmail.com before arriving to Acapulco.

Stayed April 2013, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2013

We stayed at the Mayan Palace in February and had a great experience. The property is clean and beautiful and the service is outstanding. We had a one bedroom facing the pool; great space for a week. The pool area at the Palace is awesome. It was nice being connected to the Grand Mayan. We would use the fitness center and spent some time on the beach. It's also gives you more restaurant opportunities. We arranged for transportation in advance of our trip with Baldo Gomez (you can Google his website). Baldo was very responsive to our needs and made us feel 100% safe traveling to Acapulco. He does a great city tour and acted as a concierge for us during the trip. We've definitely recommended Acapulco and the Mayan Palace to a number of our friends.

Room Tip: Ask for a room on a higher floor facing the pool.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 18, 2013

What can i say? Mayan Palace is a chain meaning satisfaction. When traveling i prefer going for sure instead of trying. This time i did the same, chose to stay with this hotel chain which i always choose and was not dissapointed.
Staff were realy friendly, and the place was beautiful!! It's worth the paid.
Room perfectly equipped and comfortable. Amazing stay once again!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 14, 2013 via mobile

Very relaxing. Staff attentive and very nice. Rooms very accommodating and clean. Floating down the lazy river on floats we bought at Wal-Mart was the ticket. Weather was perfect. Housekeeping had a mix up one night pounded on our door and then offered chocolates!! We were provided a late check out. We went into town a couple of times and never did we feel that we were not safe. There is a huge police presence, machine guns included. Mario the cab driver for the hotel is the ticket. Request him and he will take you to the best restaurants. The best being the new restaurant, Aroma. Go you will be very happy, the food, the staff and the extremely reasonable prices.

Stayed April 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackshear, Georgia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2013

Just visited this resort from 3/31/13-4/7/13. We had an excellent time! The grounds are very well maintained, the check in was quick and easy, the rooms were very nice, and the beach and pool was super nice and fun! There were LOTS of fun things to do there!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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maple grove, Minnesota, USA
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 1, 2013

We made a return trip to Mayan Acapulco in March 2013. Again,we had a very enjoyable stay. Absolutely no complaints.
All staff members are very friendly, helpful, but doing so in a non-smothering manner.
The room (one bedroom) was well equiped and comfortable.
This is our second trip, and we plan to return.
We hired a driver - Angel Garcia, and he definitely helped us to enjoy our trip to Acapulco. Always on-time, good ideas to see and learn about Acapulco. We highly recommed him. (angelinacapulco@gmail.com)

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Palace Acapulco

Address: Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Acapulco
#7 Family Hotel in Acapulco
Price Range (Based on Average Rates): $$$$
Number of rooms: 360
Reservation Options:
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Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco

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