staff - so rude and unhelpfull, no idea of customer service;
room - no hot water, toilet didn't flush, water was leaking from the sink, fleas in a bed (no kidding), cockroaches on the floor, road work just outside the hotel all night long, nothing included in a ridiculously high price!
when we reported any problem to the staff we were told that we were lying or exaggerating!!!and we speak spanish so no way of misunderstanding!
the only good thing that is so close to the beach, so you can get away of that horror for a while, but don't go there if you really don't have to.
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