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“Wonderfull view, wonderfull villa” 4 of 5 stars
Review of Banyan Tree Cabo Marques

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Banyan Tree Cabo Marques
5.0 of 5 Hotel   |   Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico   |  
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Ranked #1 of 177 Hotels in Acapulco
Antwerp
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Wonderfull view, wonderfull villa”
4 of 5 stars Reviewed August 10, 2013

We had a wonderful time and experience, great villa at a ideal location. Peace and quiet, exactly as we wanted. We had villa 607, which offers fantastic and unobstructed ocean view and great privacy, we were very happy in our home-away-from-home. The villa is well decorated and maintained. Gardens are also well maintained and growing fast, Wifi is fast, pool was heated to our wishes.

This was low season, so the hotel was not very full, in fact we did not see many guests at all. We were always alone (and early) for breakfast and mostly alone for dinner.

Yes, you need a buggy to get around, but just let it be part of the experience. All buggy drivers are very friendly, very attendive and making a good conversation.

The hotel seems to cater mostly for local or Spanish speaking tourists. One example to demonstrate this: one evening the Chef was visiting all the people having dinner outside. Good initiative, but we were offended when the Chef just passed us by, just nodding, not even speaking a word. Our Spanish is not perfect, but a few words would have done. The Thai assistant chef was much more friendly and open for discussion, he deserves a big node on the back (and a promotion).

As we were here for 2 weeks, we ventured out into the city for dinner quite a number of times. Based on other TripAdvisor comments, we contacted Sebastian Hernandez of acapulcoforall.com for our local travel. We found him very helpful and we used his service several times, good price, good service, safe driving. You won´t be disappointed!

It seems the whole of Acapulco is bitten by the Asian Cooking flu, as most (if not all) restaurants were serving Thai cuisine, or a Thai-Mexican (con)fusion. Are there any Mexican restaurants still out there?

Only one restaurant was open in the hotel and offering – guess what – a Thai menu. No complains though, good quality, big portions and a beautiful outside setting, although the music was quite loud to our taste. Dinner gets busy on weekends and the place attracts - as far as we could understand them - jetset locals coming for the great sunset view and a drink. As in any restaurant in Acapulco we visited, there are a lot of table waiters walking around, not sure what they all do, must be a local habit.

Pity you could not have dinner at the sea side restaurant, it was only open for lunch and the other one was closed for renovation, although we never saw anybody working here, I guess they are still in the planning phase. Great view though from here as well.

On a very personal note, we found the experience and service in Banyan Tree Koh Samui in 2012 even more personal, more attentive and more responsive. Breakfast in Koh Samui was much more elaborate than here. We assume this is something cultural and definitely not related to the quality of the resort and the people.

If we come back to Acapulco, we will definitely stay here again. If we can choose between Acapulco and Koh Samui, we go to Koh Samui again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Gerente at Banyan Tree Cabo Marques, responded to this review, March 24, 2014
Dear Banyan Tree Guest,

On behalf of the team at Banyan Tree, we wish to thank you for your comments about our resort, food, views and service.

With humility we know that we need to work hard everyday to deserve compliments like yours and we will need to have at all times a high level of dedication and commitment if we want to compete with the best.

Banyan Tree Cabo Marques family is a dedicated and professional team infinitely grateful for your comments.

We look forward hosting you in a near future.

Sincerely,

Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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238 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Puerto Vallarta, Mexico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 6, 2013

Last May we spent a weekend at this hotel in order to celebrate my wife's birthday and we were just blown away with the service and beauty of the place. We went there with our to small girls and they had so much fun in the infinity plounge pool. I would recommend this hotel not only for families but for couples. Great food! Fantastic service and the personalized greetings from the general manager shows why all employees treat you how they do. Well done guys!

Room Tip: Really All rooms are fantastic.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, General Manager at Banyan Tree Cabo Marques, responded to this review, August 8, 2013
Dear Banyan Tree Guest,

On behalf of the team at Banyan Tree, we wish to thank you for your gracious comments about our resort, staff and service.

With humility we know that we need to work hard everyday to deserve compliments like yours and we will need to have at all times a high level of dedication and commitment if we want to compete with the best.

Banyan Tree Cabo Marques family is a dedicated and professional team infinitely grateful for your comments.

We look forward hosting you in a near future, at this "su casa" at sunny Cabo Marqués!

Sincerely,


Ricardo Suarez
General Manager
Banyan Tree Cabo Marqués
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
1 review
5 of 5 stars Reviewed July 25, 2013

Excellent we enjoyed these days and we will be there in the future , the private and can not be interrupt in that hotel. And also the pool in the front is amazing experience for us though I have been there second time . Also the pub near the sea.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, July 30, 2013
Dear Banyan Tree Guest,

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services.

Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your comments with us trough TripAdvisor.

We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future.

Sincerely,


Ricardo Suarez
Banyan Tree Cabo Marqués - General Manager
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york city
Top Contributor
67 reviews 67 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed July 24, 2013

This resort is beyond it's star rating, the service is immaculate, staff is wonderful, facilities absolutely charming. The downside to all the amazing things about this resort is that all villas are on a sloping cliff, you can't easily access other villas, gym, lobby, restaurants etc by foot, you are dependent on calling the buggy drivers to take you anywhere. If you are fine with not totally independent, this is the place for you. The villas are stunning, I had a Ocean front villa, (200 something number, which is lower in the cliff and furthest away from the lobby and restaurants), but my friend's villas (the 600s are much better, better view, everything seems better). So if you go get the villa numbers in the 600s. The food is amazing in all establishments, and the staff was also accomodating. When we were very late for dinner, only the thai place was open, but the chef was very kind to make us a Mexican special. And it was delicious! Breakfast is fantastic, it's a buffet, but you can almost order anything that isn't on the buffet line, or something that is freshly cooked instead. What truly made my stay was the staff, the buggy drivers, waiters, front desk, super super friendly and accommodating. Kudos to the management for a well-run establsihment.

Room Tip: Rooms starting with the number 6 (604, 605 etc)
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Director General at Banyan Tree Cabo Marques, responded to this review, July 25, 2013
Dear Valued Guest:

We wish to thank you deeply for taking the time to describe our facilities and services with the care you did.

I am glad we have met the expectations of such a well experienced high traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which are to make our guests: repeat guests.

I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques.

Sincerely,


Ricardo Suarez.
Banyan Tree Cabo Marqués - General Manager
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 23, 2013

My trip was excelent!. The views of my village are awesome, the personal were so kind, the food at the restaurant is delicious; everything is perfect. If you want to relax and have a great time, this it the perfect option. I reccommend 100% to go with your family, friends o your boyfriend/girlfriend. The best resort in Acapulco.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, General Manager at Banyan Tree Cabo Marques, responded to this review, July 25, 2013
Dear valued guest,

We thank you immensely for taking the time to share your experience on TripAdvisor.

We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you in every area.

Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.


We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion.

With kind regards,


Ricardo Suarez.
Banyan Tree Cabo Marqués - General Manager
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2013

My wife and I just came back from our 5 days stay at Banyan Tree Cabo Marquez this past Sunday. We treasured every moment of our five days stay. We love traveling and the very frist Banyan experiences that we encountered was at their Koh Samui , Thailand, property. Ever since then we have fallen in love with Banyan tree. In comparison with Four seasons, Mandarin Oriental and Ritz Carlton, Banyan Tree provides the best value and an ideal sense of welcoming.

Banyan Tree Cabo Marquez is the third BT that we had visited and it is our favorite. It provides a breathtaking view of Cabo Marquez bay. In comparison with BT in Mayakoba, Cabo Marquez possesses a more nature surrounding and it is spiced up with the culture and history of Acapulco.

We stayed at room 409, it provides a great view and also a sense of privacy. With only 44 villas on the property, it is a quiet place. One can surely find peace and total relaxation.

The staffs of this resort had made this place a very special place and they defined the meaning of “mi casa es tu casa”. The front desk manager, Manuel Zambrano is a warm-hearted man. He took his time to talk to us, showed us pictures from his personal phone and provided wonderful suggestions of where to visit. Also, when you come visit, you have to come visit THE BAR!!! We met Lupita Juarez and Carlos Comino, whom have become our friends. They showed compassion toward travelers like ourselves and truly wanted to get to know you as a friend. Plus, they are fun! Ask Carlos to make you his special drink and that will for sure cheer you up  Furthermore, the spa is beyond wonderful! It was a real treat to spend some time at their spa. We love it!!! Book early and check BT’s website for spa promotion!

Also, BT also provides airport transportation with a cost, which is a bit pricy. However, luckily there is tripadvisor and we followed the others’ reviews and opted for pre-arranging private transfer on line and got our vacation off to a great start, we booked Sebastian Hernandez online via his website acapulcoforall.com and I suggest you to do the same. He picked us up at the airport and, took us to the resort, and arranged wonderful tours. Without question, his Acapulco City Highlights tour is the best, it’s not just enough to SEE the sights, you must get to know the significance of sites, Sebastian unveiled the heart-warming stories behind what we were seeing.

We can’t wait to go back! Thank you BT for this wonderful experiences!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, General Manager at Banyan Tree Cabo Marques, responded to this review, July 23, 2013
Dear Davidwang79,

We thank you immensely for taking the time to share your experience with others, trough TripAdvisor.

It is always a pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high standards you have experienced.

Banyan Tree Cabo Marqués family is a dedicated and professional team infinitely grateful for your comments.

I look forward to welcoming you back to Banyan Tree Cabo Marqués soon.

With my best regards,

Ricardo Suarez
Banyan Tree Cabo Marqués - General Manager
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 4, 2013

I have returned to this enchanting site with my wife for an Anniversary trip.

We were even more delighted that the first time we came here: the awesome pool villa views to an open sea where eagles fly in the sky, it is simply marvelous. In-room dining: just perfect.

The staff was pleased to devote on service and upscale attention to us, we were treated like real VIPs.

I hope to continue visiting this paradise again in the near future.

Room Tip: Pool villas are a great choice!
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardosua, Gerente at Banyan Tree Cabo Marques, responded to this review, July 6, 2013
Dear Banyan Tree Guest,

We really appreciate your comments that will help us to continue to serve you better and we may continue to deliver a high level of service at each point of contact.

Thank you for choosing to stay with us and we look forward to warmly welcoming you back to our Sanctuary for the senses in the near future!

Sincerely,

Ricardo Suarez
General Manager - Banyan Tree Cabo Marqués
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Cabo Marques

Address: Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Acapulco
#1 Family Hotel in Acapulco
#1 Romantic Hotel in Acapulco
#1 Spa Hotel in Acapulco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Cabo Marques 5*
Number of rooms: 47
Official Description (provided by the hotel):
Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marqués, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more   less 
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Also Known As:
Banyan Tree Cabo Marques Hotel Acapulco

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