Why I say tomorrow? Was a bit of an inside joke. When asked what type of fruit I preferred upon getting to the room (thanks for asking)... "tomorrow we'll have it for you." I chose bananas. How hard is it to get bananas? They finally came at 4pm the next day. At breakfast, the Americano was served scalding hot. When asked why no milk was brought to possibly cool the coffee... an apology was given and the response, was "tomorrow i'll see that its better." No offer to get me another cup or bring the milk to cool the coffee. Simple solution. Instead it sat there steaming scalding. Too hot to even attempt to drink. I left. "Tomorrow..." Due to certain issues, they offered to give me a night on the house, but the offer came a bit tomorrow too late., 8 pm the night before I was to leave. Naturally I had already made travel plans. Who wouldn't have? But thank you anyway, as I would have taken them up on that offer. "Tomorrow...."
Think Twice. Yes hotel is great in comparison to many in Mexico. Staff is kind, considerate, and attentive to a certain degree. Mr. Suarez has a Javier Bardem quality, that is charming and attentive. Will do what they can to meet your needs. But that's their job. Just as we do our jobs to be able to afford a hotel such as this. Saying "hi" "how are you?" Is nice but doesn't impress me as that's what their job is about and what you expect with 5 star accommodations. What does impress me is attention to detail and this hotel suffers from that.
Who ever designed this hotel has not 1% of a feminine side which is needed in the creative process. A balance of sorts. Everything seems to be "over there." Over there is the plunge pool, over there is the infinity pool, and over there is the lounge area. Nothing is designed to bring unison to the environment. It made the hotel a bit uncomfortable and not as relaxing as I expected. Things were a bit rigid and not based on comfort but "design." And frankly, the design is not impressive. A bit dated.
The first thing you notice coming into the room is a massive TV. The kind you see at a sports bar. It's "over there" on the wall.
"Over there, under the bathroom counter, after you bend over to move the seat bench and trash can you'll find your towels.
"Over there" by the window is a bath tub that impresses you until you touch it and realize it came from Home Depot. A poor quality fiber glass that's two parts and attached to a pipe and nothing else. Unstable. NOTHING sexy about it. So rigid and uncomfortable looking. The scratches and marks make you wonder if it was bought on discount.
"Over there" are the showers and toilet. Hidden between glass doors that remind me of the shower at the gym or mall. Nothing sexy about it. Not the shower where you are, "hey honey come join me..." At first you think the bathroom is amazing until you look further and use it. They have a vase with some poor looking flowers with dead leaves that are 2nd to carnations on the bathroom counter. No other flowers are present.
No privacy in the villas. Either staff or other guests can easily see you. You think its private until you look around and realize all eyes can be upon you. Nothing sexy about that. Think about some fun in the sun? Maybe your top off or au natural? Um no. People will see you.
Hotel covers a grounds that most need to call a golf cart to pick you up and deliver your request. I walked as I prefer the exercise.
Gym was as you'd expect. Have seen better, but was pleased with what they offered. Though no staff was there to ask you if you had any questions. The styrofoam cups weren't impressive in such a natural environment.
Spa, looked good, but seemed hidden and dark. Uninviting as I passed it to go to the gym and restaurant. Yoga studio. Great. Thank you for that.
Breakfast was better on the weekend as it was a buffet. Low occupancy means you order off the menu. Excellent choices offered.
Lobby bar was great. Why no fans to cool off? To feminine for you?? Lupe was a great bartender and could not have given you better service. She could work anywhere in the world. Food was good.
Saffron restaurant was also very good and the service was excellent. But why do I want Thai food in mexico? Nice to offer, but prefer to eat local when I travel. Perhaps a fusion of the two cultures. Chef is from Spain.He made sure you knew that as to perhaps not be confused with being "Mexican." Was great and creative. Came up and asked more than once, if there was anything special to be considered. I liked that. Thank you.
The view was very nice. Except for the brown swirl patches of what looked like raw sewage. Not pretty. Perhaps from the storms, who knows.
Hotel is a destination. You get there and there is NO where else to go. Its a bit distant from the center of Acapulco, but not to far from the airport as its on that side of town. if you think, "lets go into town and eat or dance.... think twice." Invite a "friend" over? Impossible.
Over all, I enjoyed the hotel. Don't mean my review to be taken as negative, but as factual and what I experienced. For others could be paradise. With my travel ventures not so much. Would I come back? Not sure. Banyan Tree Cabo Marquez was a good experience, but made me think of other destinations I had been to before and what they offered in comparison instead of ... "awww I don't want to leave." I wanted to leave and go back to those other places. Awww plunge pools of Indonesia. Awww Chedi Chang Mai. Casa Que Canta, just north.... some issues yes... but muy carino.
Thank you staff of Banyan Tree CM. Very professional and kind.
- Also Known As:
- Banyan Tree Cabo Marques Hotel
- Banyan Tree Cabo Marques Hotel Acapulco
- Official Description (provided by the hotel):
- Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marqués, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring cliff-side views, of Acapulco Bay and the Pacific Ocean. The resort boasts a distinctively Asian flavour, with steeply pitched roofs, wide eaves, and the entire villa built on stilts. ... more less
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