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“One of the best experiences of our lives!” 5 of 5 stars
Review of Hotel Encanto

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Hotel Encanto
5.0 of 5 Hotel   |   Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico   |  
Hotel amenities
Ranked #2 of 177 Hotels in Acapulco
illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“One of the best experiences of our lives!”
5 of 5 stars Reviewed May 28, 2014

This hotel is magnificent. Beautiful, gorgeous contemporary architecture, fantastic food and super nice people. Really, a dream.
My husband and I went with our kids and we could not have been happier.
We didn't leave the hotel, all our meals were SPECTACULAR!!
All the staff is efficient, warm and attentive to every need.
I want to go back!!!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, General Manager at Hotel Encanto, responded to this review, 4 weeks ago
Dear HappyFamilyTrip,

Thank you for your comments; it is a pleasure for us to know that you have enjoyed your stay in Encanto.

Please do not hesitate to come back ... We would be pleased to receive you at Encanto, your home in Acapulco.

Best Regards,

ZC
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79 reviews from our community

Traveler rating
    67
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    4
    1
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14
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 19, 2014 via mobile

We were invited to a wedding in Acapulco. However, knowing Acapulco well, I thought that the two suggested hotels were no longer up to snuff, so I started searching Trip Advisor and after reading the reviews, checking the location (at the newest area inAcapulco) and reviewing the pictures, I decided on El Encanto. What a great choice it turned out to be! I even got a "you chose so well!" comment from my wife, and more than once, too.
-Great design and architecture, new and contemporary but warm at the same time. Great detail and decoration complemented by the use of tastefully changing lighting both inside and outside.
-Terrific pool area with great, spacious and luxurious lounge and resting areas, an in-pool bar, tasty snacks and drinks and very attentive service
-Fantastic views of the bay both during the day and at night
-Our room was superb. Window walls with a remote control to open/close the treatments. A large balcony, overlooking the same pool views but from a higher point. Go for a corner suite. The price differential is not big and it's totally worth it, boasting close to a 180 degree view
-We took friends for a late breakfast one morning and they were hugely impressed, vowing to return to the hotel themselves
Really loved our stay.

Having said that, one key area of opportunity: the terrific looking jacuzzi in the pool area has great power streams.......but the water needs to be warmer! Thank you!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this review, April 12, 2014
Dear Alfonso C.

Thank you for your kind comments.
We are really happy that you enjoyed so much your stay, and please be sure that we'll keep trying to be better.

Thank you for your feedback.

We'll continue to your service,

Kindest Regards,
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Cuernavaca, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 1, 2014 via mobile

What an incredibly beautiful hotel Encanto is ! The architect Miguel Angel Aragonés made such an interesting , minimalist but at the same time cozy hotel . The minute I arrived I said to myself I'm not leaving till I absolutely have to . I was so fascinated by the building that I had to go all over and take photos first thing . The rooms are beautifully designed , all white but with accents of changing colors ! Fantastic ! The bed was fabulous , comfy as can be . The huge shower head and second hand held shower is a great idea . Beautiful details too like a choice of scented oils for perfuming the room at night , loved that item !
The pool area is so wonderful with large beds to lounge on . Details like magazines and sunscreen are provided too . The restaurant is very open and serves very fine food . A dream hotel for us in every way and the sweetest staff you can imagine . Hopefully I will be able to return one day !

Stayed February 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this review, March 11, 2014
Dear

Thank you for your comments. It is a pleasure for us to know that you have enjoyed your stay with us.

We will be pleased to welcoming you again to your home in Acapulco in a near future.

Sincerely,

ZC
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New York
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 22, 2014

If you will ever come to Acapulco stay at the hotel Encanto. It is magic with its architecture and colors, massive rooms and perfect service.
You will not regret your stay. Ask for the corner units on the second floor since they have corner glass windows with amazing views of the city of the open ocean. If you prefer a more peaceful and reserved experience then the villas are perfect for you.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this review, March 1, 2014
Dear lucabnyc,

Thank you for your preference. We really appreciate your comments.

It is a pleasure for us to know that our guests enjoy to stay with us as much as we enjoy to attend you. We will be pleased to welcoming you again to your home in Acapulco.

Sincerely.
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Panama City, Panama
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 19, 2014

I decided to look for the number 1 hotel in Acapulco after a long week working in the US. I had heard from Encanto but wasn't really sure what to expect.

Upon arrival at the Hotel you're welcomed by large spaces, natural light, and air coming from the Acapulco coast. Staff is welcoming, checking in was fast, and the room was impeccable.

The view is unparallelled, and every detail was taken care of.

There was a birthday party at the hotel, and I was amazed when the service came to the room to show me how to close the windows and deliver ear plugs in case the noise was too loud.

Can't complain about any of the meals, all of them were perfect. Pool amazing, and same goes for the gym, valet parking, internet access, everything I asked was done.

The bar at the pool needs a bit more staff when the occupancy is high, times were slow due to the group hosted at the hotel.

I'd definitely return for more soon.

Room Tip: rooms ending with 08 have the best view.
See more room tips
  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this review, April 13, 2014
Dear lforest,

Thank you for your comments. Definitely you MUST RETURN! We will be pleased to receive you again.

See you soon!

Sincerely,
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Beverly Hills, California, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2014

Love this hotel, fabulous views, hip, modern and sexy. They have great Buddha Bar type music, candles, flowing white cotton curtains and very private. Its not on the sand but they have little cars to take you up and down in 5 minutes. I just LOVE this hotel.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 19, 2014 via mobile

We have been fortunate enough to travel in quite different areas of the world and stay in beautiful and luxurious hotels.
Hotel Encanto is definitely about the best we know and enjoy staying at.
Why?
1. the best panoramic view on one of the greatest bay in the world
2. isolated on a protected and secluded tip protecting the bay
3. an architectural delight if you like minimalist and carefully thought out design ( probably not adapted to young children which make it heaven for adults who aspire to tranquility)
4. an excellent spa with once again a stunning view on the bay
5. great rooms with lots of space and comfortable bedding
6. very attentive and dedicated service ( brandmark of the mexican culture)
7. without forgetting one of the most enjoyable swimming pool i know.

If there is one thing that could be improved is the level of the food. Although quite acceptable, it is not at the level of what one could expect from such a gorgeous hotel.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this review, April 13, 2014
Dear Jfmenu,

We really appreciate your kind comments. We are pleased to know that you have enjoyed every space and details of Encanto.

We do our best looking for our guests' happiness and it's flattering to know that we get it.

We will be pleased to receive you again soon.

Sincerely,

Zania Carmona / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 177 Hotels in Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Encanto 5*
Official Description (provided by the hotel):
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to. ... more   less 
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