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“Dream Vacation” 5 of 5 stars
Review of Hotel Encanto

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Hotel Encanto
5.0 of 5 Hotel   |   Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico   |  
Hotel amenities
Ranked #2 of 176 hotels in Acapulco
Salt Lake City, Utah
1 review
“Dream Vacation”
5 of 5 stars Reviewed July 25, 2013

Hotel Encanto was the perfect spot to stay in Acapulco. They provided the best service, everyone approached us with a smile, and they were willing to help us with anything. We did not speak Spanish, they had multiple employees that were including Jose Antonio who was so helpful in translating for us and providing all the things we asked for. The food alone is worth the stay! Being vegetarian we stayed very full with exotic salads, delicious pastas, and plenty of Sopes and tacos! The view is breath taking! Every room has a balcony that overlooks the pool and ocean in the distance. Room service for breakfast while taking in the view was probably the best part. They provided a live music show that Saturday that set the mood perfectly, and a Sunday BBQ poolside while we soaked up the sun.
Seriously, every staff member was so kind and amazing, the setting is a perfect spot to enjoy the beauty of Acapulco. We will be staying at this resort again!

Room Tip: Corner rooms have more space and a better view on the balcony.
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director de Recepción at Hotel Encanto, responded to this review, July 31, 2013
Hi Carissa,

Thank you for so kind comments, we are very happy that you felt like home away from home.
We expect to see you all back very soon...

Have a wonderfull day!

Kind Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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73 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2013

This place is amazing!! Paradise on earth, superb of service.
Restaurant , breakfast is top, faculties architecture living in art, SPA is the most beautiful view, great energy only this place offer you open fresh air massage room truly connect to nature.. Priceless compare what you get. Truly vacation live in the paradise on earth.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel M, General Manager at Hotel Encanto, responded to this review, May 1, 2013
Google Translation
Estimados Sres Cayeiro.

Agradecemos mucho el haberse tomado el tiempo para compartir su experiencia durante su estancia en el Hotel Encanto Acapulco. Estamos en verdad maravillados con sus comentarios que nos llenan de orgullo, sobre todo porque estos comentarios vienen de una pareja con mucha experiencia en hoteles de lujo en varias ciudades del mundo incluyendo hoteles en Asia.

Le reitero nuestro profundo agradecimiento y esperamos poder volver a recibirles muy pronto, serà un placer atenderles personalmente.

Muy cordialmente

Miguel A. Mondèjar
Gerente General
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Mexico
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 8, 2013

A Boutique hôtel completely different with an amazing contemporary design very well integrated.
The staff is very good and the service excellent and make you feel home.
Great privacy specially on the private villas situated outside the main building.
Great view and specially amazing sunset from the SPA floor from where you have the Acapulco Bay on your feet.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 22, 2013

I've had the good fortune to stay at scores of incredible hotels, but the Hotel Encanto in Acapulco is truly something special. From the incredible design of the building, providing privacy around every corner; to the location, high on the cliffs in the most luxurious area in Acapulco with jaw-dropping views of the bay and the ocean; everything about this hotel comes together with perfection.

The staff made us part of their family from the start. The food was great. No kids. The lighting is awesome but not too overwhelming. Amazing pool and private beach club at the bottom of the cliff. We even got a tour by the architect who designed the hotel, giving us our choice of room upgrade.

This is chic Acapulco, re-imagined for the 22nd century. I felt like a movie star in paradise in the future/outer space. Come here before the secret gets out.

Special thanks to Luiz, Maritza, Miguel, Victor and Candido!

ps. to anyone afraid of the news coming out of acapulco/guerrero... don't be. The only thing you'll have to worry about is beer vs. margarita vs. pina colada.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2012 via mobile

My team and I stayed here for shortly over three week. The staff was great, the service was top class and everyone treated everyone as their own. Was very pleased with EVERYTHING and will always reside there while visiting Las Cruses. The ladies at the front desk were beautiful and one that stood out with curly hair was gorgeous....

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 26, 2012

Went there on a business trip and was very happy with it. Clean and comfy, with good regional atmosphere.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 23, 2012

My 8th wedding anniversary was just perfect thanks to the Hotel Encanto friends. This is a modern, stylish (opened 2 years ago), super sexy in each of its corners, with personalized + discreet + high quality service hotel. The restaurant and bar have a large selection of food and beverages of the highest quality. The L´OCCITANE amenities in the room with new + soft towels and a pillows menu along with high quality LCD TV and an iPod docking station with great sound helps you to customize your experience at any time in your room. Book the Pool Villa when you stay, in which all details were crafted from conception by architect Miguel Angel Aragones. The pool in the room is wonderful as is the sunbathing area, but what is unique is the quality of the bed, which makes it evens out as the famous Westin's Heavenly Beds. Definitely recommended for a special occasion to share with your couple. They do not accept children.

Room Tip: The Pool Villa is a MUST
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this review, January 27, 2014
Dear Allen K.

Thank you for your kind coments, we're really sorry that you had that issue on your last night, we hope you can give us the oportunity to remedy this on your next visit.

We'll continue to your service,

We are ENCHANTED to serve you,

Kindest Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 176 hotels in Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Encanto 5*
Official Description (provided by the hotel):
Currently closed for renovations. ENCANTO ACAPULCOLocated at the highest point of Brisas Marqués, Encanto Acapulco is the perfect place to observe the Pacific Ocean. The hotel is tucked away in one of the most privileged neighborhoods above Acapulco’s main bay, offering guests peaceful and exclusive stay. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to rejuvenate.Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations from chef Mónica Patiño or a selection of teas curated by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to.Encanto Acapulco cocoons its guests in the lap of luxury and indulges their every desire. Your stay with us will allow you to stop time and enjoy the pristine natural surroundings in complete harmony, providing a renewed sense of discovery time and time again. ... more   less 
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