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“tranquility paradise on earth” 5 of 5 stars
Review of Hotel Encanto

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Hotel Encanto
5.0 of 5 Hotel   |   Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico   |  
Hotel website
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Hotel amenities
Ranked #2 of 178 Hotels in Acapulco
1 review
2 helpful votes 2 helpful votes
“tranquility paradise on earth”
5 of 5 stars Reviewed April 30, 2013

This place is amazing!! Paradise on earth, superb of service.
Restaurant , breakfast is top, faculties architecture living in art, SPA is the most beautiful view, great energy only this place offer you open fresh air massage room truly connect to nature.. Priceless compare what you get. Truly vacation live in the paradise on earth.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel M, General Manager at Hotel Encanto, responded to this review, May 1, 2013
Google Translation
Estimados Sres Cayeiro.

Agradecemos mucho el haberse tomado el tiempo para compartir su experiencia durante su estancia en el Hotel Encanto Acapulco. Estamos en verdad maravillados con sus comentarios que nos llenan de orgullo, sobre todo porque estos comentarios vienen de una pareja con mucha experiencia en hoteles de lujo en varias ciudades del mundo incluyendo hoteles en Asia.

Le reitero nuestro profundo agradecimiento y esperamos poder volver a recibirles muy pronto, serà un placer atenderles personalmente.

Muy cordialmente

Miguel A. Mondèjar
Gerente General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
    78
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    0
    4
    1
See reviews for
14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Mexico
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 8, 2013

A Boutique hôtel completely different with an amazing contemporary design very well integrated.
The staff is very good and the service excellent and make you feel home.
Great privacy specially on the private villas situated outside the main building.
Great view and specially amazing sunset from the SPA floor from where you have the Acapulco Bay on your feet.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 22, 2013

I've had the good fortune to stay at scores of incredible hotels, but the Hotel Encanto in Acapulco is truly something special. From the incredible design of the building, providing privacy around every corner; to the location, high on the cliffs in the most luxurious area in Acapulco with jaw-dropping views of the bay and the ocean; everything about this hotel comes together with perfection.

The staff made us part of their family from the start. The food was great. No kids. The lighting is awesome but not too overwhelming. Amazing pool and private beach club at the bottom of the cliff. We even got a tour by the architect who designed the hotel, giving us our choice of room upgrade.

This is chic Acapulco, re-imagined for the 22nd century. I felt like a movie star in paradise in the future/outer space. Come here before the secret gets out.

Special thanks to Luiz, Maritza, Miguel, Victor and Candido!

ps. to anyone afraid of the news coming out of acapulco/guerrero... don't be. The only thing you'll have to worry about is beer vs. margarita vs. pina colada.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2012 via mobile

My team and I stayed here for shortly over three week. The staff was great, the service was top class and everyone treated everyone as their own. Was very pleased with EVERYTHING and will always reside there while visiting Las Cruses. The ladies at the front desk were beautiful and one that stood out with curly hair was gorgeous....

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 26, 2012

Went there on a business trip and was very happy with it. Clean and comfy, with good regional atmosphere.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 23, 2012

My 8th wedding anniversary was just perfect thanks to the Hotel Encanto friends. This is a modern, stylish (opened 2 years ago), super sexy in each of its corners, with personalized + discreet + high quality service hotel. The restaurant and bar have a large selection of food and beverages of the highest quality. The L´OCCITANE amenities in the room with new + soft towels and a pillows menu along with high quality LCD TV and an iPod docking station with great sound helps you to customize your experience at any time in your room. Book the Pool Villa when you stay, in which all details were crafted from conception by architect Miguel Angel Aragones. The pool in the room is wonderful as is the sunbathing area, but what is unique is the quality of the bed, which makes it evens out as the famous Westin's Heavenly Beds. Definitely recommended for a special occasion to share with your couple. They do not accept children.

Room Tip: The Pool Villa is a MUST
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zania C, Director General at Hotel Encanto, responded to this review, January 27, 2014
Dear Allen K.

Thank you for your kind coments, we're really sorry that you had that issue on your last night, we hope you can give us the oportunity to remedy this on your next visit.

We'll continue to your service,

We are ENCHANTED to serve you,

Kindest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acapulco, Mexico
Top Contributor
147 reviews 147 reviews
75 hotel reviews
Reviews in 63 cities Reviews in 63 cities
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed May 12, 2012

Words like breathtaking, jewel, oasis and haven are bandied about with great ease when describing a 5 star hotel but in this case they are all applicable. The Encanto is minimalistic white perfection overlooking beautiful Acapulco bay.
At this time of year it is hard to find a cool spot anywhere in Acapulco and the Encanto restaurant terrace was a welcome cool, breezy respite from the steam heat in the rest of the city. We were celebrating mothers day and could not have chosen a better location. From start to finish we were treated like royalty, breakfast was delicious and others who had dined there said that dinner is extremely good as well. Looking over the lovely terrace and pool area made me want to grab a good book, spend the day sipping cocktails and gradually fall asleep in the shade.
The staff could not have been nicer starting with smiling valet parking, our lovely waiter Jerry who is well known on the Acapulco restaurant scene and the beautiful, charming Diana Horst, (P.R.) managing it all with grace and charm. Every detail was perfect, including each mother being given an enormous pink rose (I wonder where they got them) and an individualized cup cake. It is not cheap but if you want peace and quiet in spectacular surroundings this is where to get it.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 178 Hotels in Acapulco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Encanto 5*
Number of rooms: 44
Official Description (provided by the hotel):
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to. ... more   less 
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