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“Ok for short stays” 2 of 5 stars
Review of Sands Acapulco Hotel & Bungalows

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Sands Acapulco Hotel & Bungalows
2.5 of 5 Hotel   |   Costera M. Aleman 178 | Frac. Magallanes, Acapulco 39670, Mexico   |  
Hotel amenities
Ranked #35 of 179 Hotels in Acapulco
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Ok for short stays”
2 of 5 stars Reviewed January 23, 2014

Stayed only for one night - had enough. The front desk staff never looked happy, just bothered. The breakfast was included, and was good and plentiful. The bungalows are not a good choice, as they are on another property, way at the back of the hotel, so they do present a security concern.

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sands Acapulco ... A, Director General at Sands Acapulco Hotel & Bungalows, responded to this review, February 11, 2014
Google Translation
Gracias por sus comentarios, esperamos verlo pronto en otra ocasión.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    25
    25
    6
    5
    5
See reviews for
33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Minneapolis, Minnesota
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 3, 2013

I spent 10+ days at the Sands last February instead of staying with a friend who lives there. I have stayed there over the years and can say that the friendliness of the staff cannot be found anywhere else. I have stayed both in the high rise part of the hotel but last February, I stayed in the bungalows where a group of friends from Michigan, Iowa, Illinois and Toronto meet up every year at our 'home away from home" which is a WONDERFUL place to be when you are from Minnesota'. Also, you can't be the weather in Acapulco!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sands Acapulco ... A, Director de Relaciones con Clientes at Sands Acapulco Hotel & Bungalows, responded to this review, February 11, 2014
Thank you for your comments, hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 30, 2013

My husband has been coming to The Sands every year for about 20 years with the exception of last year (due to a family celebration in Europe). He has stayed at other hotels prior to that but he found The Sands suited his requirements best. For the past 7 years I have been there with him (as this is a second marriage).m We stay in the bungalows and at the same time many of our friends are there as well. We all enjoy the pool in the day (when we are not at the beach) and the garden in the evenings. ALL of the staff are friendly and most accommodating from the kitchen staff to reception to housekeeping and of course, to the owners. We are about to go again for our annual visit and cannot wait. It is like coming home.

Eve W.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 13, 2012

After nearly 20 years of spending February and March at the Sands I thought I would write a review of ALL of my stays here. The friendliness of the staff cannot be found anywhere else. Anything you might want or need the entire staff is there to help you from Rafael and Moises, the office staff, the front desk, the dining room and housekeeping all doing anything they can to make your stay a pleasant one. I have stayed both in the high rise part of the hotel and in recent years have enjoyed my stay in the bungalows where a group of friends travel from Michigan , Iowa, Illinois, Minnesota, and Toronto every year and meet up at our 'home away from home'. Looking forward to our annual reunion at The Sands!!

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Monroe
Level Contributor
165 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed November 10, 2012

I always stay at the Hotel Sands in Acapulco. I like the value and friendliness of the staff. I can stay at the 4-5 star hotels, but I do not get the value. If you are looking for luxury, this is not the hotel. They are clean and friendly. The food is good and the grounds are kept clean.
I usually stay in the main building, but sometimes I might stay in the Bungalows behind the building. They are separate and nice. Good Value for the money. You are right across the street from the beach. Plenty of things to do, since you are in the middle of the beach area.
I have been going to the Hotel Sands since 1982. I have been there 10-12 times. I enjoy the employees,restaurant, fun area, and they treat me like family.

One thing I learned early on was if I had a concern with anything talk to Rafael or Moises. They are the owners. They will help you make your concerns go away. Oh, yes the ceviche.

Room Tip: Don't expect 4-5 star, expect being treated like family. Be friendly.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 1, 2011

My family spent 4 nights at this hotel in July 2011. To begin with I was annoyed at check-in because there is a 50 peso a day fee for parking. It is not much, but the English version of their website says it is free.
Upon entering our room we discovered they did not give us 2 double beds as requested, rather a king and two roll aways, making the room very cramped. This was not mentioned at check in either. The air conditioner in our room hardly blew at all, but they did give us a fan upon request. The website also advertises microwaves in the rooms, which there weren't. There was a mini-fridge though.
After our first night we switched rooms because we woke up to the overwhelming smell of sewer. It was not coming from the bathroom, rather the vents. The second room was also cramped, but the a/c worked a little better.
On the website there are pictures of the play and pool areas. The inflatable slide is not included in the room cost, it's extra. As is the mini golf and bungee. The small waterslide going into the large pool was only functioning two of our four nights. The large play area for the kids is all metal and therefore VERY hot during the day.
Our first night my husband forgot to turn off our vehicle's lights and the next day we needed a jump. It was in the hotel's secured parking lot, but staff didn't mention the lights being left on to us. The staff was unable to help us with a jump. They didn't even offer information on who to call for a jump. We ended up asking a taxi driver.
On the positive side, the hotel is located right across the road from the beach. The only downfall is you pay for a place to sit. Would have been better off staying at a hotel with a private beach!

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 23, 2009

I was staying at the Sands for a 3 week break and sadly needed medical help during my last week. My Spanish is very poor and communication was difficult. The management and staff at the Sands did everything possible to help with my medical treatment and to communicate information with my family back home. I am particularly grateful to Raphael (the manager) who personally spent many hours helping me. I was lucky to have a manger and staff who cared so much.

  • Stayed October 2009, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sands Acapulco Hotel & Bungalows

Address: Costera M. Aleman 178 | Frac. Magallanes, Acapulco 39670, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#15 Best Value Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sands Acapulco Hotel & Bungalows 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Excellent Location, 3 blcoks from Diana circle, 100 mts. is the beach, 2 blcoks from Diana Shopping Center,7 minutes from central station, 25 minutes from La Quebrada, 30 minutes from Airport, everything is around us.this family-friendly hotel offers comfortable amenities such as free home breakfast, wireless internet access,air-conditioned guestrooms.Guests can relax in the hotel's landscaped gardens or go for a swim in the outdoor pool. Kids can play of miniature golf or play on the on-site playground. ... more   less 
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Also Known As:
Sands Hotel Acapulco

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