This hotel is on the water, but not really on a beach, just some rocks that lead down to the water. Our room was large with a decent balcony that overlooked the beautiful view. However, the AC unit in our room was not working at all. It was on the coldest setting and was like an oven in the room. I called the front desk and they didn't understand me over the phone, so I went down and asked them to send maintenance up. Maintenance came with another AC unit on a trolley. They literally ripped our unit out of the wall and replaced it with another one! First time I have ever seen a maintenance issue dealt with like that!
After a few hours it became evident that this unit also wasn't working. We are from Dubai and used to heat but it was so humid and unbearable in our room, I again went and complained to the desk staff. I requested a different room and was told there were none available. I asked what the solution was and they didn't have one, I just had to put up with the room.
We sweltered for 2 nights. It was so hot we couldn't sleep in the room. Other people on our tour apparently had freezing rooms as their ACs were working too well! I was very disappointed by the attitude of the reception staff and as a result would not stay here again.
- Official Description (provided by the hotel):
- Acapulco Resort Hotel, in Acapulco, Guerrero, Mexico, is a Four Star Hotel with 220 comfortable Rooms (Single, Double and King View), which you can easily book through these modern booking systems online.Specially designed for leisure travelers, Acapulco Resort also meets all business travelers’ needs since it’s located in the heart of Acapulco. With rooms in front of the worldwide known Playa Condesa, the Hotel shares the exceptional atmosphere of Acapulco Dorado and it’s located a few steps from the Convention Center, which will allow you to enjoy the best without losing time going from one place to another.Enjoy at our facilities, where you will find a pool, gym, function rooms, restaurant and fully-equipped first class meeting rooms. Our services include free wireless internet access in the whole hotel, air conditioning, elevators and wheelchair access, nonsmoking and smoking rooms, safe box, parking lot with valet parking, transportation to the airport with extra cost, dry cleaning service and the most important: the service of friendly bilingual personnelAcapulco is part of the famous “Triangulo del Sol” (Sun Triangle) and it’s one of the most visited tourist destinations in the country. Here you will find endless beaches, restaurants, bars, stores and all kind of first class tourist services. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Resort Acapulco Hotel Acapulco
- Fiesta Hotel Acapulco
- Acapulco Fiesta Hotel
- Fiesta Acapulco
- Fiesta Inn Acapulco