We had never been to Mexico before and had always heard how beautiful it was there. We were very excited to be going and staying at an All-Inclusive resort. I must admit everything seems to look pretty from a distance, then you get up close and realize how dirty everything is. Upon arrival, we immediately wanted to leave. When we were checking in another guest was asking a worker why there was a used feminine hygiene product in their waste basket because they had just arrived as well and had not even used their facilities yet. As the days progressed, we found that the hotel workers were very rude to us as well. We understood most of the Spanish they were speaking, but we just did not speak it as fluently and they had very rude comments amongst themselves about us.
We got up to our room and there was huge gaps above and below the doors (where bugs or God knows what else could get in). We did not feel safe here at all! The air conditioning barely worked. The tv was junky and there was only two English speaking channels. There were mostly all Mexicans staying at this hotel and we only ran into two other couples that spoke English at this place. The walls were very thin we could hear everything that was going on next door and all around us. The shower was filthy and you either scalded yourself or took a cold shower. The two elevators were broken every day at some point and we were placed on the 8th floor, so we had to hike all the way up and down until they got it fixed for the day.
The hotel was nothing like is was described. The pools were disgusting, one was murky and the other was filled with bugs and debris. The food was pretty much the same thing every day for nearly every meal. It mostly consisted of potatoes and bread. We got fed up with this and went and ate at resturants and getting stuff from Wal-Mart. They claim to have 3 resturants and 3 bars. The one resturant was open only during certain hours and the other was only open 2 nights out of the 7 we were there. The bar (at the hotel) was only open until 11pm, so don't bother trying to get anything after that. The pool bar was only open 2 times during our stay. The beach bar consisted of a plastic table with an umbrella and a cooler with one kind of beer and a very limited selection of sodas.
The hotel beach area was awful! The chairs were ridiculous. They were plastic and the cracks had been patched up with metal wire that had rusted. We started calling them Franken chairs. Oh and don't try and relax on the beach, the locals are constantly trying to sell you junk and they come all in your personal space. It was very very annoying! The beach area was filthy, there was trash and huge dead fish all over. The water was littered with trash. The rip current will also knock you down! It is very strong! The hotel claims that the beach is a block away. It is a good mile walk across a very busy street where you risk your life trying to get across.
They have horse-drawn carriage rides on the extremely busy streets and the poor horses looked like they were being starved and worked to death. After we witnessed that, we refused to take part in any thing that had to do with animals. Cici (a water amusement part) was nearby and the hotel was suppose to have complementary tickets for guests. We requested our tickets and they were ready to charge us for them. We never went to Cici's.
We were very disappointed with Acapulco and we will never go back to Mexico! We could not believe how dirty it was and how rude the locals are. Everywhere we went we were constantly being badgered to buy something or being asked for hand-outs. Hope this helps!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.