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“A Vote for Acapulco” 5 of 5 stars
Review of The Fairmont Acapulco Princess

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The Fairmont Acapulco Princess
4.0 of 5 Hotel   |   Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico   |  
Hotel amenities
Ranked #18 of 178 Hotels in Acapulco
Mexico City
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“A Vote for Acapulco”
5 of 5 stars Reviewed March 21, 2012

We spent five days recently at the lovely Acapulco Princess, an older but still beautiful hotel. The service was excellent, the grounds as beautiful as ever and the water lovely. Four nights/five days is perfect for a relaxing vacation. You don't have to even go to the older part of the city and you feel completely safe. This is a hotel that has been around for a long time, and has watched the grow up around it. There is every kind of amenity, store, restaurant and entertainment you could want.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acapmqfairmont, Online Engagement Coordinator at The Fairmont Acapulco Princess, responded to this review, May 14, 2012
Dear Guest...

Thank you for taking the time to write your review and also for your very positive comments. We are delighted to hear that you enjoyed your stay and your overall experience at The Fairmont Acapulco Princess.

Again, thank you for sharing your comments. We will look forward to welcoming you back soon.

Sincerely, Cynthia Cobo, Online Engagement Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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730 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Bridgeport, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2012

We have been going to Acapulco since the 70s. but because of the bad publicity we stopped visiting this beautiful city 20 years ago. what a mistake. Acapulco is now a modern city with many new hi rise condos, new restaurants, new business like Costco, home depot, walmarts and the weather, one of the best in the world. No rain, sunny and high 80s.
We stayed at Fairmont Acapulco Princess for 18 days and we were very sorry when we left. This Hotel with its open lobby, beautiful gardens and beaches has everything a tourist wants, good food, little expensive but manageable, good wines at Tavola restaurant and very plenty variety of food at the breakfast buffet. The rooms are very large and very clean with a small refrigirator.
There is a Deli and a Spa, one of the best I have seen with clean Sauna, Steam and Jacuzzi, plenty of towels and the employees are wonderful. Thanks to Senor Ivan Osorio who was so kind with us letting my brother in law and I using the wet area of the Spa. Thank you again Mr. Osorio from the bottom of my heart, we enjoy it every minute of it.
Walmart is not even 1/2 KM from the hotel and Cosco 1KM. A good and not expensive restaurant is Casa Nostra, 10 min from the hotel, by taxi, run by an Italian immigrant who worked on the cruises, and does a terrific job.

The only issue we had at the hotel was the free internet in the lobby which is so slow it drives you crazy. Maybe because I was the only one who used it, everybody else has a loptop, Ipad or tablet.

The sister hotel The Pierre Marquis, is 1/2 ml by shuttle bus and can be used at your pleasure, even have breakfast there. We had a very, very nice time at Fairmont Acapulco Princess and we are going back in September. Andrei

Room Tip: get the corner room, it has the beach and mountain views
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falls Church, VA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2012

My wife and I stayed at the Princess for seven nights, Jan 16-23, during the period the ER / Kraft Foods reviewer complains about. Out experience directly contradicts several key points and therefore I would classify that review as simple unreliable at best, or viciously derogatory at worst.

Yes, there was a Kraft Food convention held in a convention hotel (duh!) and there were several hundred people in attendance. And yet, hotel occupancy was no more than 50% even over the weekend. This was a business convention, not a Spring Break crowd. In most cases their meals were in alternate restaurants, i.e. specific banquet facilities and therefore had no effect on wait time or service in the regular restaurants. We received prompt seating and prompt service for EVERY meal during those seven days, with one exception that breakfast could be busy in the early hours. In other words, normal early rush for business people but hardly a problem for those in "resort mode".

Yes, on two days the main pool was closed early, 5pm instead of 8pm. There was a large sign explaining that the OTHER large pool would be open to compensate, which it was. Bear in mind, absent the private polo competitions the OTHER large pool was closed every day that week, except Saturday, BECAUSE nobody was there, the hotel was virtually empty of guests execpt for the Kraft convention. What reasonable person would complain about an early closure when there were THREE other pools open at that same time, the OTHER large one w/waterfall, the salt-water pool and the recreational pool for families?

As for "loud music", yes there was a group playing at breakfast, another at the beach bar for lunch and another in the lobby bar in the evening, exactly what you would expect for a resort hotel. As for supposedly loud, late-night bands, yes there was a band for the Kraft events and it was moderately loud UNTIL 11pm, at which point the concert was over. We found the music enjoyable enough to leave our balcony door open (Pearl Tower). The "4pm" comment is pure b.s.

As for drunks sleeping in the lobby of a FAIRMONT hotel? That is simply not credible and points to the sour grapes review.

Okay, maybe there was a legitimate complaint about the allergic reaction at the spa, hardly enough to justify slandering the hotel, don't you think?

And the part about the long waiting line to get into the OCEAN <g>

(BTW, we have no affiliation with Kraft or Fairmont, with the exception of frequent enjoyment of macaroni & cheese and several previous stays at other Fairmont properties, for which we strongly recommend for service and attention to customer satisfaction)

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuernavaca, Mexico
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 7, 2012

Hi!!
I stayed at Fairmont acapulco between the 20th and 22nd January 2012.
My experience was awful.
They had this big group "Kraft Foods" which take over the hotel (during the day water polo contest, a nightmare to get some food, big lines even to get in to the ocean, drunk people sleeping inside the Lobby, Horrible, loud music until 4:00 am ..bye bye sleeping, etc).
But what really made me mad was that they almost kill my husband in the Spa (even when they make you fill a form with your allergies) Thay used exacttly what he is allergic to. GREAT!!
Then I made a complaint they ignored it for weeks, then I had a petty offer to go back to hell for free for one night.
So, considering how dangerous is Acapulco now a days and how deficient the hotels have become, I am not coming near by this city by any chance.
Good luck for those who do dare.

Room Tip: Do not waste your money or your safety in this hotel
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  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 5, 2012

We booked this hotelbased on reputaion and it did not dissapoint. The rooms very very clean with cream marble floors. The hotel has several restaurants even one on the beach so you never need to leave your Hotel. There are 3 serarate pool areas so we could sit somewhere different every day. The beach was fabulos and we even walked towards the hill to a local tent where a fisherman Tomas prepared a lovey fish lunch.
everything was perfet except the birds in the hotels cages were quite loud.
try not to get a room near the elevator.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MEXICO
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2012

very good and variety of food, the hotel gives so much peace and relax, the kids had fun in the kids club an the salt pool, is so original. suigeneris. even when the princes is not a new hotel, it is very good. all the rooms has a great view

Room Tip: all the rooms have great view
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise Valley, Arizona
Top Contributor
119 reviews 119 reviews
45 hotel reviews
Reviews in 43 cities Reviews in 43 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed January 15, 2012

We stayed here for 9 nights and by the end of our trip were ready to go home. Everything was good, but nothing was exceptional. The best part of the trip was that the flight was just three hours! THREE HOURS. AWESOME.

We had fantastic weather the entire time we were there and that was perfect. No rain, no clouds, not even a day under 80*F.

The room, while bright- was sparsely decorated. Some wicker. It was not like a Fairmont in the States. However it was clean and that is the most important element. There was no wifi in the room which was second-rate . When on vacation, we turn off our cell phones, but we do check in via email.

We had an ocean front suite, which was huge. It had an enormous patio which we used daily for breakfast. My husband is a breakfast kind of guy and he enjoyed having oatmeal and French toast while enjoying the view. Me? A strong cup of coffee and I was fine.

The pool is by far the best feature with its beach entry. They truly put a lot of thought into its design. There are a lot of waterfalls, and birds such as peacocks and flamingos tooling around. We would get there early and snag a couple extra to create a buffer zone.
The beach was better in theory than concept- unless you like being hounded to buy something. We don’t. The hotel sits on a beautiful stretch of sand but unfortunately it is public so there are people peddling everything from hair braiding, to silver rings, ice cream bars and phone cards. After a quick walk around the beach we never went back.

The biggest distraction is the nigh club. It appears the use a lot of bass in their speakers and it reverberated thru out the resort- all day and all night.

One day we took a walk to the local Price Club. It resembled a Price Club that could have been anywhere. They let us in to shop with our membership card from home but we noticed they had daily rates for visitors as well. Great idea for tourists. When leaving the parking area we noticed 3 armed security guys on the roof of the Price Club with AK 47’s.

The Princess has a high wall around their compound with glass shards along the top. Although its efficiency at keeping bad guys out is yet to be rated, it was a demonstration of true labor. and we enjoyed looking at it.

Room Tip: Ocean front is the way to go
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  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fairmont Acapulco Princess

Address: Playa Revolcadero s/n | Col Granjas del Marques, Acapulco 39890 , Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Acapulco
#7 Luxury Hotel in Acapulco
#11 On the Beach Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Fairmont Acapulco Princess 4*
Number of rooms: 1017
Official Description (provided by the hotel):
Recognized as one of the top 500 hotels in the world and top 25 resorts in Latin America by Travel & Leisure, The Fairmont Acapulco Princess is located over the Pacific Coast on the Revolcadero Beach, 20 minutes from the bustle of downtown and a few minutes from the airport at the Acapulco Diamante Area. The exclusive complex of 480 acres offers to its guests a spectacular scenario that will enhance all the senses while you admire the magnificent 15-story Aztec pyramid-shaped building surrounded of beautiful and lush gardens containing over 750 plant species and home to a colorful assortment of swans, flamingos and tropical birds. Hear the cascades of its 5 sparkling pools and saltwater lagoon. Taste the exquisite Chef creations at any of its 5 Restaurants. Breath the most relaxing fragrances at the Signature Willow Stream Spa and feel the breeze of ocean at the new Turtle Dunes Golf Course.For the guest looking for a luxury experience in Acapuclo, Pearl offers exquisite accommodations and the finest services and amenities, which include: an iPod clock, 37-inch flat screen, in-room safety deposit box and more! A place where contemporary design becomes one with Fairmont's standard of sophisticated luxury – a memorable experience for you, your family and friends.Turtle Dunes: Our Country ClubIf you enjoy participating in sports with style, we invite you to learn more about the brand new Turtle Dunes Country Club, the centerpiece within the Princess complex, for whole-hearted golfers seeking a premium golf experience in Mexico. Learn to play like a pro from childs to adults! Turtle Dunes Country Club has partnered with Ochoa Golf Academy by Rafael Alarcon, to establish Lorena Ochoa's flagship teaching academy, providing members and guests with a state-of-the-art practice and learning center. ... more   less 
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Also Known As:
The Fairmont Acapulco Princess Hotel Acapulco
Fairmont Acapulco Princess
Acapulco Princess Hotel
Acapulco Fairmont

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