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“Nice views of the beach” 4 of 5 stars
Review of Elcano Hotel

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Elcano Hotel
3.5 of 5 Resort   |   Av Costera Miguel Aleman 75, Acapulco 39690, Mexico   |  
Hotel amenities
Ranked #16 of 178 Hotels in Acapulco
austin
Top Contributor
81 reviews 81 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
289 helpful votes 289 helpful votes
“Nice views of the beach”
4 of 5 stars Reviewed July 17, 2014

This hotel is situated right on the beach. The views are very nice. The staff is helpful and the rooms were clean and nicely appointed. The elevators were small however. There is a Walmart right down the street which made obtaining supplies convenient.

The lobby is pretty, open, and comfortable to just sit and lounge in.

The pool is basic and tended to be crowded quickly.

The restaurant was good, it offers a buffet and menu choices. The downside with the buffet is that they had a problem with birds swooping down onto the outside buffet line. I think management should put salads and fruit and other cold items in dishes with lids to prevent this, as they do with the hot items. The deserts were also a problem as they were left uncovered many times and birds and/or insects swooped down to eat. They put a mesh for example, over the fruit but the flies were able to still get at the fruit. There should be one employee watching the buffet line and preventing this. The hot items were ok, but choices were simple and uninspiring. So, we tended to order off the menu. On one occasion we did have a problem getting a waiter to take our order even though we had been tipping them. On more than one occasion we had trouble getting a clean glass, it was as if they were not cleaning the glasses. The restaurant has a nice view of the water. Overall, if I was just rating the restaurant, I would give it a two star which means the staff needs more improvement and the cleanliness needs to be improved. I recommend management look into 1) staff training to make sure they are taking orders 2) put deserts and cold foods in containers which keep insects and birds away from the food, 3) improve buffet choices 4) have one employee stay at the buffet line and make sure it is clean and stocked 5) focus on glass and silverware being spotless and clean. Bottom line is that the restaurant does not improve this hotel but actually drags it down.

The hotel charges for water in your room and if you want a refrigerator, that is an extra cost which I thought was not appropriate. What I liked the most was that the room felt clean overall.
The beds were comfortable but the pillows were terrible and very hard to sleep on.
The check-out is not clear and needs some work along with general repairs around the property. Someone needing to utilize a wheelchair would find it difficult to get around this property. Also, the stairs leading down from the lobby to the pool seem somewhat concerning as they can get slippery and there are no guard rails to hold onto.

If you open the door to your room, make sure you have something blocking the door from closing. The wind can cause it to slam back and the glass is extremely thin.

The balcony outside your room is comfortable and has two lounge chairs. But, BE CAREFUL, the safety rail did not seem sturdy. If you have children be extremely careful to watch them and to no let them climb on it.

If they ask you at the front desk for your ID to exchange money, DO NOT GIVE IT TO THEM. There is no reason why they need to have a copy of your ID just to exchange money.

Overall I would recommend this hotel, despite the need for improvements, and would stay there again.

Room Tip: Try and get a higher level room away from the pool noise.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elcano A, Director Comercial at Elcano Hotel, responded to this review, September 25, 2014
Thank you very much for taking the time to write your comments regarding the hotel services. Receive an apology for the inconvenience you had to experience during your stay. Be sure that we have passed these suggestions to the right people in order to improve our service. Comments like these help us to improve day by day.

Thanks again and we hope to host you again in the near future.

Greetings from Elcano Acapulco's staff!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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213 reviews from our community

Traveler rating
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    81
    29
    15
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Mexico City, Mexico
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 9, 2014

I stayed for a couple nights at this hotel and i enjoyed its style very much like the old days of Acapulco. The lobby is old-fashioned and nice. The pool area and restaurant next to the beach are clean and quiet and the sunsets are incredible in Acapulco.

The room is stayed was very clean and had a nice balcony to the beach, so nothing to complain about it.

The restaurant isn't very good, the buffet selection is poor and not very many healthy options but you can still order snacks and decent fish and shrimp tacos.

i would say it is a good value for money and is centrally located, safe and clean.

Room Tip: i think most rooms have a balcony facing the ocean.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 14, 2014

The hotel is clean and good. The room was big and we had enough space for the stroller.

The pool is big enough as we stayed in January and not many guests at the hotel. Both of our girls spend the whole day in the pool and really enjoyed themselves. Not really for families with young children as there is no entertainment at the pool.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 24, 2014

Room was clean but got hot in the afternoons. Bathroom could use some updating.
Hotel is basic and clean, no frills. Big pool and the food was great.... breakfast, lunch, and dinner! Beach and view were both beautiful!!!

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 24 cities Reviews in 24 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed January 21, 2014

Good hotel to stay. Excellent service, friendly staff and good breakfast. The hotel is located in the main horseshoe. The hotel staff are friendly and they helped me in finding out a decent Scuba diving school. They also exchanged currency with ease even though they did not have option of exchanging INR and GBP.

I visited this hotel in May 2010.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pachuca, Mexico
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 14, 2014

My in-laws chose this hotel because they had stayed before. Room were clean and comfortable, the A/C worked very good so the room was always cool. There is nothing luxurious about this hotel overall, but it has a good location and very friendly staff. The pool is big and fun to be in when its no so crowded. It has easy access to the beach. The bathrooms on the pool area are big but the A/C is cranked to max so you by the time you pee, you are peeing ice cubes.

If you choose to use the stairs instead of the elevators, witch are a bit small by the way, when you reach the bottom floor for the pool area you seem to come out trough a service station. If you walk down the stairs to reach the lobby, you cross the hotel's office and executive room, it the door right next to the elevators on your right hand if you go in them, on your left hand coming out.

Room Tip: Rooms on the top floors offer the best views.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed June 27, 2013

This is a no frills hotel.
Pros.
location
staff
clean

cons
funny smell
lack of wall outlets for charging
needs a few upgrades

I stayed at this hotel for one night, and was not overly impressed, however, felt comfortable because of the staff and maintain of the rooms. I am not sure if I would stay here, but I would advise not to pay more than 50$ a night.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elcano Hotel

Address: Av Costera Miguel Aleman 75, Acapulco 39690, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Acapulco
#10 On the Beach Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Elcano Hotel 3.5*
Number of rooms: 180
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Also Known As:
Elcano Hotel Acapulco
Elcano Resort Acapulco

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