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“family stay” 4 of 5 stars
Review of Elcano Hotel

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Elcano Hotel
3.5 of 5 Resort   |   Av Costera Miguel Aleman 75, Acapulco 39690, Mexico   |  
Hotel amenities
Ranked #16 of 178 Hotels in Acapulco
Toronto
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“family stay”
4 of 5 stars Reviewed March 14, 2014

The hotel is clean and good. The room was big and we had enough space for the stroller.

The pool is big enough as we stayed in January and not many guests at the hotel. Both of our girls spend the whole day in the pool and really enjoyed themselves. Not really for families with young children as there is no entertainment at the pool.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
    79
    80
    29
    15
    9
See reviews for
62
68
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Houston, Texas
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 24, 2014

Room was clean but got hot in the afternoons. Bathroom could use some updating.
Hotel is basic and clean, no frills. Big pool and the food was great.... breakfast, lunch, and dinner! Beach and view were both beautiful!!!

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 24 cities Reviews in 24 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed January 21, 2014

Good hotel to stay. Excellent service, friendly staff and good breakfast. The hotel is located in the main horseshoe. The hotel staff are friendly and they helped me in finding out a decent Scuba diving school. They also exchanged currency with ease even though they did not have option of exchanging INR and GBP.

I visited this hotel in May 2010.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pachuca, Mexico
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 14, 2014

My in-laws chose this hotel because they had stayed before. Room were clean and comfortable, the A/C worked very good so the room was always cool. There is nothing luxurious about this hotel overall, but it has a good location and very friendly staff. The pool is big and fun to be in when its no so crowded. It has easy access to the beach. The bathrooms on the pool area are big but the A/C is cranked to max so you by the time you pee, you are peeing ice cubes.

If you choose to use the stairs instead of the elevators, witch are a bit small by the way, when you reach the bottom floor for the pool area you seem to come out trough a service station. If you walk down the stairs to reach the lobby, you cross the hotel's office and executive room, it the door right next to the elevators on your right hand if you go in them, on your left hand coming out.

Room Tip: Rooms on the top floors offer the best views.
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed June 27, 2013

This is a no frills hotel.
Pros.
location
staff
clean

cons
funny smell
lack of wall outlets for charging
needs a few upgrades

I stayed at this hotel for one night, and was not overly impressed, however, felt comfortable because of the staff and maintain of the rooms. I am not sure if I would stay here, but I would advise not to pay more than 50$ a night.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 11, 2013

Spent several days here with daughter and her friends. Most outstanding was the staff. Friendly and helpful. Some spoke some English and all were eager to teach us some Espanol. The bad publicity has really hurt the tourist trade in Mexico. Several waiters said "please tell your friends that we are nice and that it is safe here!" The views from our room were facing the beach and were wonderful. The beach area in front of the hotel was not at all crowded despite our being there during Holy Week.
Meals were outstanding. Service slow but hey,,,we were in Mexico and the margaritas made the wait more than tolerable

Room Tip: Rooms facing the ocean to the right side of the hotel we though were best. Room 718 was a fantastic...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2013

I stayed at this hotel with my mother, It was peaceful and very clean. The staff was amazing and very attentive, helping us find different things we were looking for in town. I felt safe and the beach wasn't too packed, I was worried about travelling to Acapulco because of what the media is saying but there was nothing to be worried about. it was safe and i am very glad i went on this trip.
The food in the hotel was very good and when we requested certain foods (avocado and tortillas) or something that wasn't out at the buffet it was given to us. I love that they served tamales at breakfast and that the food was authentic mexican food!!! i would definetely go back to this hotel.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elcano Hotel

Address: Av Costera Miguel Aleman 75, Acapulco 39690, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Acapulco
#10 On the Beach Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Elcano Hotel 3.5*
Number of rooms: 180
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Also Known As:
Elcano Hotel Acapulco
Elcano Resort Acapulco

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