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“Nice Hotel and Staff!” 4 of 5 stars
Review of Fiesta Americana Villas Acapulco

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Fiesta Americana Villas Acapulco
4.0 of 5 Hotel   |   Av.Costera Miguel Aleman 97, Acapulco 39690, Mexico   |  
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Ranked #8 of 177 Hotels in Acapulco
Sherrard, Illinois
2 reviews
3 helpful votes 3 helpful votes
“Nice Hotel and Staff!”
4 of 5 stars Reviewed July 11, 2014 via mobile

Hotel was very nice. The staff were great, food was delicious. Enjoyed our stay. The only negative was the sound of the music from near by club was very loud. If you have small children or are a light sleeper this might be a problem.

Stayed May 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review, July 22, 2014
Dear Katherine...

We would like to acknowledge receipt of your comments regarding your recent stay at Fiesta Americana Villas Acapulco.

We apologize about the inconveniences regarding the noise and loud from the bands at the exterior of the hotel situation which we are working on eighth the authorities of Acapulco to set it out to the normal music volume.

We appreciate you taking the time to evaluate our services and also thank you for sharing with us your positive comments about our property and the services offered by our staff.

We look forward to a new opportunity to welcome you again soon.

Sincerely yours,

Jesús Arteaga Arteaga
Guest Service Manager
Fiesta Americana Villas Acapulco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 28, 2014 via mobile

The hotel quality is very low, the beach is so small there is no place to find a seat, the noise at night is terrible and makes it imposible to sleep, the only good thing is service, bit i do not recomend this hotel all

  • Stayed June 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review, July 4, 2014
Dear Worldtrav...

We would like to acknowledge receipt of your comments regarding your recent stay at Fiesta Americana Villas Acapulco.

We appreciate your taking the time to evaluate our services and also thank you for sharing with us your scores, comments and recommendations to take the necessary actions to improve our performance in the future.

We look forward to a new opportunity to welcome you again soon.

Sincerely yours,

Jesus Arteaga Arteaga
Guest Service Manager
Hotel Fiesta Americana Villas Acapulco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago Ridge, Illinois
1 review
5 of 5 stars Reviewed June 18, 2014 via mobile

I had the reservations with expedia.
They did not tell me that the rooms that They book me under did not have Fridge or Macrowave.
Something I most have because of the littleones.
when I called the Hotel to see if I was able to work something out the General Maneger Mr Jesus Arteaga very profesional give me other options and said that was not a problem and that they will work with me and help me to resolve this problem.
I feel very comfortable and secure going and I know that I will be ok In Fiesta Americana.
Will keep you posted and will upload some pictures.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review, July 4, 2014
Dear azteca94:

Thank you so much for taking the time and share your comments about your past stay at our Resort, we are so glad that you enjoyed it.

We will look forward to see you back in Acapulco, or in other of our many hotel destinations.
Cordially,

Jesús Arteaga Arteaga
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coconut Creek, Florida
Top Contributor
127 reviews 127 reviews
31 hotel reviews
Reviews in 42 cities Reviews in 42 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 29, 2014

Very good place to stay. Service is better than excellent. I travel a lot for business and let me tell you that everyone in this place is eager to help you in any way they can.
Even the security guards who normally don't interact too much with guess, they welcome you t the area where they are.
Rooms are big, food is good and location cannot be better. It is next to the ocean with direct access to the beach. Beside there is a huge swimming pool.
Perhaps the only negative part is that there are several restaurants with loud music t night but the reality is that is not the end of the world.
Acapulco deserves more tourism and I hope the bad image once had, goes away soon because it's a pity that with all the beauty of the area, people decide to go someplace else.

Stayed May 2014, traveled on business
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review, June 16, 2014
Dear Alex B:

Thank you so much for taking the time and share your wonderful experience during your past stay at our Resort.

We will look forward to see you back here in Acapulco, or in other of our many hotel destinations.

Cordially,

Jesús Arteaga Arteaga
Guest Service Manager
Hotel Fiesta Americana Villas Acapulco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan del Rio, Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

Hotel has a great location in the main avenue of the Acapulco golden zone, hotel area. This is not a good location at night when you want to sleep and the noise of the bars and disco is there all the night. the hotel has very good installations, the main pool is very nice, but if you go on vacation season you better arrive early to the pool to get a chair to spend your day. Rooms are very nice and comfortable.
The beach is very nice as the rocks in front of the hotel, in the water do not allow the waves to be rude with swimmers.
Breakfast is very good, but dinner is recommended in restaurants outside the hotel. Do not accept the invitation for breakfast to sell vacation club, you will spend all the morning there.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review, June 16, 2014
Dear Carlos H:

Thank you so much for taking the time and share your comments about your past stay at our Resort, we are so glad that you enjoyed it.

We will look forward to see you back in Acapulco, or in other of our many hotel destinations.

Cordially,

Jesús Arteaga Arteaga
Guest Service Manager
Hotel Fiesta Americana Villas Acapulco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milaca, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 13, 2014

Hello,

Does the hotel have shuttle or bus service from the airport? I want to be safe. Any help is appreciated.
Also restaurant ideas? This will be the first time I go to Acapulco. The pictures of the resort look wonderful.

Room Tip: rated 4 stars through RCI - will travel in Nov of 2014.... just need advise please.
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto, Ontario
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed April 21, 2014 via mobile

We stayed at the Fiesta Americana Villas as part of a larger trip to the Acapulco area that included 3 nights at the Fiesta and 5 nights at Banyan Tree Cabo Marques. We found the Fiesta to be the best place to stay on the Costa Dorada and a good base to explore old Acapulco. It was better than we expected and given that there are no luxury options on the Costera that we knew of (Las Brisas and Encanto were too far away for what we wanted for this portion of our trip) -- we found that the Fiesta was comfortable and ideal for our purposes. This is very much a family resort and there were lots of children but we did not find this a problem - we enjoyed the hustle and bustle. Regarding safety in Acapulco, we never felt even a tinge of sketchiness. Even at night the Costera was full of life with families and couples strolling the streets, locals jogging, and kitschy horse drawn carriages decorated with balloons and pulsating lights doing their rounds on the street. During the day there were plenty of decent breakfast, lunch and dinner options right by hotel and again, very safe and friendly.

We booked a one bedroom suite and found that the room had good bones. Spacious, clean, and with an excellent layout, we were pleasantly surprised. The Living kitchen dining area was well laid out. The U shaped kitchen was fully kitted with fridge, stove and microwave, and stocked with lots of utensils including a citrus press for margaritas :). The dining table was built into the wall on one side and easily sat four. The living room had a good sized (but hard) couch and four cube poufs formed the coffee table which allowed for flexibility. Very large flat screen in both the living room and bedroom. The Bedroom had a decent bed and could be closed off from the living dining area. Bathrooms were a good size with jacuzzi bath and double sinks - ample toiletries were by Somma which we haven't heard of but were fruity smelling and nice. No separate shower though. Two large balconies, one off of bedroom and one off of living. Great views of the bay. We were initially on the east side with ocean view but moved rooms due to odd odour in the room. A front desk person came up to check and we were promptly moved. Rooms on the east side have no noise problems. Our second room was on the west side, same room type and layout, but facing old Acapulco with an excellent view of the Costera to old Acapulco and the bay. On this side noise was a small annoyance at night due to the battling nightclubs and a small bar across from the hotel that played live corrida music on the street, but didn't prevent either of us sleep. Still the views at night were wonderful and we actually preferred this view to the one facing east - while the view of the bay was comparable, facing Brisas, there were a lot of condos in the foreground and they blocked the view of the Costera. Overall the rooms were good but could use a little pick me up and maybe a little glitz. They were fine for our purposes though with ample space.

Given the great number of places to eat around the Costera we did not eat at the hotel restaurants much. We initially were not planning to have breakfast at the hotel, as we checked out the menu and the buffet and didn't find the options very interesting. It was also very busy as well with a combination of hotel guests and people doing the time share tour in which breakfast was included. We preferred 100% Natural which was across the street and Casa de Los Abuelos, a cab ride a way and wonderful. We ended up having breakfast at the hotel at the end of our stay and it was ok. The service was great as were the patio tables facing the bay, but the food was nothing special. On our first night, arriving late, we had the Italian buffet for dinner as we were starving and the food was just not good. Service was great and the pasta station was ok but the food on the buffet was low end fare and not worth it. We also had the lunch grill buffet which took place on the terrace beside the main pool and that was pretty good. Decent cold salads - excellent potato salad and more - and freshly grilled meats and fish. Really good by the pool with beer. But the grill chef was very slow at doing the grilled items and he did not seem to want to dole out very much which was disappointing - we'd order additional stuff and it never came. Overall the grill buffet was a good time. F&B should really up their game in general though as the main dining room is really quite pleasant with excellent views and good servers; it's a shame that the Starbucks at the entrance is so busy but the main restaurant is not.

The pools were excellent but very busy on the weekend. Upper pools were lovely with views out to the bay and lots of sun, ample loungers and tent cabanas. Lower pool was closer to the beach and had more shade, cloistered among some beautiful trees. Great bar service at both. The private beach was quite nice with golden sand, clear water and lovely large boulders both on the beach and further out in the water which were scenic but also acted as a natural breakwater - the surf was much calmer than at other areas. It was busy. We had no problems with beach merchants as there weren't that many and "no gracias" was always enough. The beaches of the Costa Dorada were quite nice in an urban beach sort of way - really enjoyed Playa Condesa and Icacos - full of activity and we actually preferred them to Revolcadero on the Diamante side. Rented a jet ski for an hour for 90.00 USD and it was totally worth it - they let you basically go anywhere you want and we toured the entire bay almost going round to Puerto Marques (in retrospect we should have).

Service was very good. Front desk was prompt and effective, and Ivan who became our point of contact was thorough. He asked how our stay was every time we saw him and always followed through. The Guest Services Manager Jesus Arteaga Arteaga was friendly and genuinely interested in how things were going. Front of house and waitstaff at all the restaurants we did go to were terrific, and the bell staff was both friendly and reliable. Overall we had a good stay and found the Fiesta a great value. Friendly staff and great location at the center of the Costera.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
924Alejandro_D, Director de Recepción at Fiesta Americana Villas Acapulco, responded to this review, May 12, 2014
Dear corduroy:
Thank you so much for taking the time and share your comments during your past stay at our Resort.
I will make sure to follow thru on your comments and take actions to improve the Food and Beverages quality and service.
We will look forward to see you back in Acapulco, or in other of our many other hotel destinations.
Cordially:
Jesús Arteaga Arteaga
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Villas Acapulco

Address: Av.Costera Miguel Aleman 97, Acapulco 39690, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Acapulco
#4 Luxury Hotel in Acapulco
#4 On the Beach Hotel in Acapulco
#6 Romantic Hotel in Acapulco
#6 Family Hotel in Acapulco
#10 Best Value Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fiesta Americana Villas Acapulco 4*
Number of rooms: 324
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Also Known As:
Fiesta Americana Villas Acapulco Hotel Acapulco
Fiesta Americana Hotel Acapulco
Fiesta Americana Acapulco
Acapulco Fiesta Americana

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