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“Home Away From Home -GRAND HOTEL, ACAPULCO” 4 of 5 stars
Review of Grand Hotel Acapulco

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Grand Hotel Acapulco
3.5 of 5 Hotel   |   Costera Miguel Aleman #1 | Col. Icacos, Acapulco 39869, Mexico   |  
Hotel amenities
Ranked #28 of 178 Hotels in Acapulco
Chicago
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
“Home Away From Home -GRAND HOTEL, ACAPULCO”
4 of 5 stars Reviewed February 27, 2013

We have been traveling to Acapulco for the last 42 years. We have spent the last 39 years at the Grand Hotel formerly the Hyatt. The people are wonderful. The service is great. The rooms and suites are lovely. The Pescador Restaurant is not only beautiful but the food is great. The hotel treats us as family. We started out staying two weeks - now we're up to five weeks and that is too short. We have never have had any trouble anywhere in Acapulco. Can't wait until we return next season.

Room Tip: All the rooms have a balcony and the scenery is beautiful. Corner suites are large and sunny. There...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donaciano H, General Manager at Grand Hotel Acapulco, responded to this review, March 5, 2013
Thank you for choosing Grand Hotel Acapulco, we apreciate your comments for our services and hospitality.
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289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2013

I had the most amazing wedding here, was a dream came true. The view of the beautiful acapulco bay at night was breathtaking.We stayed for 7 nights, and seriously, our breakfast and drinks were delicious. Everyday I'm still have cravings of the seafood soup in the Pescador Restaurant.
The rooms are nice, cleans and they have an amazing view of the bay, the weather is always hot and nice, plus, Acapulco is classic and vintage a beautiful reflection of the real Mexico.
Very happy with everything, for sure we will go back.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donaciano H, General Manager at Grand Hotel Acapulco, responded to this review, February 23, 2013
Tnahk you for your comments, I ´m placer to listen this comments about our destiny and hotel.

Regards
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Mexico City
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 12, 2013

We were taken here on a work trip, so I can't really comment on price. Nevertheless, the hotel is in a good location on the beach, just across the road from the Wal Mart and Alebrije nightclub. I really enjoyed the food. We were served a buffet, and there was good fish and vegetables. The pool is lovely, and the beach is OK. The swimming area on the beach is a little restricted and a little dirty in places. An effort needs to be made to clean up the whole bay in that respect. Rooms were OK, with good views, but not exactly luxurious. We didn't have bottled water in our rooms when we arrived, which I think is standard in most hotels, whatever their ranking. Serving staff were very good and the rooms were clean. As in all the big old hotels, elevators can take a little while to arrive.

Room Tip: I think all the rooms have a pretty good view of the bay.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donaciano H, General Manager at Grand Hotel Acapulco, responded to this review, February 15, 2013
Google Translation
Agradecemos sus atentos y amables comentarios que hicieron acerca de nuestro servicio e instalaciones, para nosotros es muy importante que se aprecie la calidad y servicio de Grand Hotel Acapulco. Aprovechamos para invitarlos a que conozcan nuestra categoria Grand Room y en general nuestros servicios, estamos seguros que se encantaran de la atención y amabilidad de nuestros colaboradores
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Mexico City, Mexico
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed February 2, 2013

Dirty, ratty, pucky! Just look at the pictures. The TV was a tiny old model that we couldn't get some channels on (which was particularly annoying since I had taken some days off specifically to watch an event on ESPN). The chambermaid just kept bringing in remote after remote and laughing when they didn't work either. She finally called maintenance, who got us another tiny old TV, which did get ESPN. The next day I moved half a block to the Casa Inn. Purportedly four star, but much cleaner and nicer than this fraud.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donaciano H, General Manager at Grand Hotel Acapulco, responded to this review, February 11, 2013
Thank you Mr. or Mrs. ??
I apreciate your comments about our property; but I do not agree with some thing´s that clean or fraud hotel. Thank you.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 13, 2012 via mobile

We we stayed here specifically for the all inclusive plan. It was not all all inclusive and we had to eat out almost every night.
Positives
Rooms were big and nice, very updated
The morning breakfast buffet was very comparable to other hotels
Good weather and no rain or bugs in April

Negatives
Beach was discusting and locals were allowed to eat and drink and then dispose if their garbage into the ocean. We never swam in the ocean one time during our week stay
The all inclusive did not include most liquor a including whiskey and vodka
The pools were hot and dirty
The staff was incompetent of the all inclusive plan
We had to eat out almost every night bc the food was so gross

  • Stayed April 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donaciano H, Manager at Grand Hotel Acapulco, responded to this review, December 17, 2012
Thanks for your feedback, but we want to tell you that we are not an all inclusive hotel, which is why I am surprised by his comments.

I appreciate your interest in our hotel and anyway I will follow your message
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Top Contributor
71 reviews 71 reviews
51 hotel reviews
Reviews in 40 cities Reviews in 40 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 1, 2012

This is an ex-good hotel, it looks big and old located on the traditional side of Acapulco. My room was one of the renovated ones, it was a spacious very good room and included breakfast. Breakfast was fantastic, the guy preparing the omelets is a show on itself, and one of the best I ever tried...coffee is awesome. I did not try internet access because it was pricey, and did not want to be disappointed ( used my myfi hotspot) . Beach is there, ask for a beach recliner...expect someone trying to sell you food/drinks...hotel service in the beach is nonexistent.

Room Tip: Ask for one with a view, renovated with breakfast package.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teg
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 2, 2012

The hotel is old, and during our stay, some of the lower floors were being remodeled. However, we managed to stay on the 20th floor, which had already been remodeled and the new rooms are fabulous with an awesome view towards the bay. The staff at the hotel was kind and helpful. As for the food, expect it to be overpriced and average, except for the breakfast because it was particularly good. The pool is always kept clean and the beach is just a walk away from the pool area. As for activities on the beach, be sure to try the parasailing ...it's a fun, one of a kind experience!

  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Acapulco

Address: Costera Miguel Aleman #1 | Col. Icacos, Acapulco 39869, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Acapulco
#15 On the Beach Hotel in Acapulco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Hotel Acapulco 3.5*
Number of rooms: 573
Official Description (provided by the hotel):
Privileged with one the best locations on one of the most exclusive beaches in Acapulco, and with a spectacular view of the bay, also conveniently located near the main local restaurants, shopping malls, and nightlife. Experience and enjoy an excellent service of the most exquisite dining experience and outstanding service, accentuated with the most high quality standards and comfort. The enjoyable experience of our elegant and luxurious guestrooms along with the general living areas, will indulge in a pleasant experience during your stay. ... more   less 
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Also Known As:
Hyatt Regency Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt

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