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“Better service would be ok.” 2 of 5 stars
Review of Fiesta Inn

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Fiesta Inn
3.0 of 5 Hotel   |   Calzada Ind Nuevo Nogales 3, Nogales 84092, Mexico   |  
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Ranked #2 of 6 Hotels in Nogales
Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Better service would be ok.”
2 of 5 stars Reviewed December 18, 2007

I have stayed for several nights at this hotel and there is always something wrong with the service. Sometimes it is the restaurant, like there is no juice, ot here is juice but no glasses, or they take a LONG time to get your check, or you want a waiter but they are all in the kitchen chatting.
Sometimes it is the temperature in the rooms. I had to call several times to get my heater fixed, only to have it die in the middle of the night. This in different rooms!
There is also times when there were no towels in the room. Again a call to service remedied the situation. I think the service is not up to standard. I have stayed in other hotels from this chain and no problems at all! The problem is this hotel specifically. I agree with a comment made in this review board that the managers need empowerment, but also need to review what the employees are doing.
At night, you can see a lot of empty dishes and trash from room service in the hall and it looks ugly.
It may be little things but I expect an excellent service every time I pay for something. I have been traveling a lot and staying in hotels for weeks at a time and I have not experienced this lack of service in other parts of Mexico except for this hotel.
If another chain would install a similar hotel in this city, Fiesta Inn would lose customers in a hurry. In the meantime, there is only this hotel in this category in town. Maybe this is why they do not care.

  • Liked — Location
  • Disliked — Service
  • Stayed December 2007, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 reviews from our community

Traveler rating
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    10
    4
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Newburgh, Indiana
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 15, 2007

If you’re looking for a clean, modern, quiet and safe accommodation in Nogales, Sonora Mexico you’ll find it at the Nogales Fiesta Inn (we booked one night in July 2007 through Expedia for $70/night plus tax).

Located just south of town next to an industrial park, the Fiesta Inn is built to meet the needs of business travelers during weekdays, and tries to cater to families on weekends.

Rooms are smartly appointed, although a little small in size. All the standards are found: Iron board (hooked to the Iron with an anti theft metal rod –Why?? when the Iron that they have in the rooms are so cheap! WOW theft must be high), TV with cable (mostly Spanish channels, the standard CNN, plus a number of movie channels with Spanish subtitles). The bathroom has a shower which is enclosed in a nice mar mol cubicle (no bath in our room). The hair dryer did not work and to get a solution it required some heavy pushing of the staff on call (A note to Mexican hotel owners – LEARN TO EMPOWER YOUR MANAGERS). Free Wireless internet (fast and good) is accessible in the room as well as throughout the property. Our two double beds were smaller than the standard doubles found in the US. The beds’ mattresses were a little hard but typical of mattresses found at most hotels that I visited in Mexico – suitable for a short stay. The A/C was quiet and after a while got popsicle cold; once we got a hang of it, the temperature gage allowed us to set it at our optimal level. The walls were a bit thin. We tried to take an afternoon nap but were unable due to screaming kids in the room above and the two next to ours. Luckily at night the hotel was very quiet. Try to get a room on the top floor with no noise neighbors.

The breakfast buffet was excellent with plenty hot and cold items, made to order eggs, and a variety of juices, and coffee. Sitting is in a pleasant dining room with large windows that face the pool and garden (The garden is amazing green and a nice reprieve from the dry and arid landscapes of Sonora – kudos to management here; to keep it this green must require tons of effort.

There's an adjacent area with comfortable couches and love seat where you can work on your wireless computer or view sports on a large flat screen TV while enjoying your choice of beverage. On weekends they have a kids club in this area between 9am and 2pm where you can drop your kids (for supervise coloring, and games-my kids loved it) while you get your room ready for check out, or else??

The pool is suitable for children although if the children are past toddler age, it’s too small to keep them entertained for more than a few minutes. Another suggestion to Fiesta Inn management, make the pools larger. I would cut the garden size and make the pool long enough for lap swimming, and wide enough to separate one third for a lap line and the rest for playing. The area at the garden is large enough and the view of the water from the dining area would make for a calming and relaxing effect for the dinners sitting in the restaurant.

The 24 hour fitness room consisted of four pieces of cardio machine (Two Bikes and Two treadmills) and a Universal weight machine. My suggestion here is to replace one of the bikes for a Precor oscillator or similar oscillating unit. The fitness room’s TV is located in armoire which makes it accessible only to the guest using one of the treadmills. I would suggest that the TV is moved and placed on a hanging roof pedestal.

The hotel is a ways out of downtown (five to ten minutes by car) with very little to do around the hotel. Nevertheless this makes the hotel quieter than the other hotels in the Nogales downtown area. If you’re like a modern, very clean, safe, family friendly property in Nogales, Mexico then the Fiesta Inn is your best choice.

  • Liked — Clean, good breakfast, garden
  • Disliked — hard beds, noice coming from the other rooms.
  • Stayed July 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 6, 2007

The room was fine but I was overcharged for a two night stay
and am having a very hard time trying to get reimbursed for the difference. I kept getting told that they are looking into it and we'll call you back in a few minutes. I'm still waiting!!!!
All I've been getting is the runaround.

  • Liked — Close to my business contact
  • Disliked — The area and the difficulty at checkout.
  • Stayed January 2007, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 1, 2006

I stayed there for one night on a business trip and it was very good from start to finish.
the staff was very courteous and tried to help you very much, I had problems with the wireless network and they sent a technician to my room to check my computer, he fixed and I was online
The restaurant serves good food and the prices are good too
The room was very nice and clean
make sure you enroll in their rewards plan when you come in, that will give you 10% off in lunch and dinner and also you can checkout by 5pm, very convenient
They also have a fitness center and a pool which I didn't use but look very nice

Stayed October 2006
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Inn

Address: Calzada Ind Nuevo Nogales 3, Nogales 84092, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Sonora > Nogales
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Nogales
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fiesta Inn 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Fiesta Hotel Nogales
Fiesta Inn Nogales, Mexico - Sonora

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