I have stayed for several nights at this hotel and there is always something wrong with the service. Sometimes it is the restaurant, like there is no juice, ot here is juice but no glasses, or they take a LONG time to get your check, or you want a waiter but they are all in the kitchen chatting.
Sometimes it is the temperature in the rooms. I had to call several times to get my heater fixed, only to have it die in the middle of the night. This in different rooms!
There is also times when there were no towels in the room. Again a call to service remedied the situation. I think the service is not up to standard. I have stayed in other hotels from this chain and no problems at all! The problem is this hotel specifically. I agree with a comment made in this review board that the managers need empowerment, but also need to review what the employees are doing.
At night, you can see a lot of empty dishes and trash from room service in the hall and it looks ugly.
It may be little things but I expect an excellent service every time I pay for something. I have been traveling a lot and staying in hotels for weeks at a time and I have not experienced this lack of service in other parts of Mexico except for this hotel.
If another chain would install a similar hotel in this city, Fiesta Inn would lose customers in a hurry. In the meantime, there is only this hotel in this category in town. Maybe this is why they do not care.
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- Also Known As:
- Fiesta Hotel Nogales
- Fiesta Inn Nogales, Mexico - Sonora