I and my husband and my daughter and my son-in-law traveled to Monterrey to seek a medical opinion. We chose this particular hotel, because it was the only totally smoke-free hotel offered in Monterrey. We were not disappointed. The rooms were comfortable and adequate, with two queen-size beds in each room. I believe that all the rooms have queen beds. The room was very clean and well-kept. Our rooms had a microwave and small refrigerator, as well as a safe. Each day we were provided with two small bottles of complimentary water, which was very much appreciated. Our rooms were very quiet; we were assigned to the 12th floor. At check in time, I explained that my daughter was ill and requested a more "quiet" floor. The hotel was filled to capacity, I believe. Nevertheless, we were assigned to one of the higher floors, which were especially quiet! I also had asked for a bath chair at the time I made the reservations by phone through Sheraton's toll free number. The chair was available, and there was no additional charge for it.
Each staff member that we met was exceptionally accommodating. I particularly appreciated the help from the cheerful young woman who served as the hostess in the dining area for the complimentary breakfast provided each day of our visit. Her name is Delia. I approached her for some help or guidance in using the vending machine which provided tokens for the washer and dryer. She went out of her way to help me. First she reached into her own wallet to provide me with the proper coins that I needed to insert in the vending machine. Then she walked me to the laundry area, while another employee took her place at the dining area. With her limited English, she walked me through the steps of using the machines. Then remarkably, she told me that her name was Delia, and she said that she was available for me if I had any further difficulties. What a pleasant surprise!
I mentioned the laundry facility --- a washer and dryer located on the second floor. We stayed for four nights, so the laundry facility was very helpful. The indoor pool is also located on the second floor, but we did not use this amenity. The buffet-style breakfast is also located on the second floor. We very much enjoyed the buffet each morning. The coffee was always freshly brewed and delicious. The fresh cut up fruit was phenomenal (honey dew mellon, watermelon, cantaloupe, some fresh pineapple, and sweet papaya). The hot dishes were varied each day, and we got to enjoy some Mexican breakfast dishes along with Delia's warm smile and greeting each morning.
My daughter and son-in-law needed to check out a day in advance of our reservation requirements, so that my daughter could be admitted to the hospital. Although my daughter was not able to give much notice, the hotel did not penalize us for giving up one of our rooms a day earlier than we originally planned.
All in all, our stay was very comfortable, secure, and pleasant. We used taxi service five or six times without any problems. We used the bridge from the second floor of the hotel to access the mall across the street. We also walked across the street to the large grocery store to purchase several jugs of water for our stay. The area feels safe and secure, the people are exceptionally friendly and helpful and very gracious, too. We would definitely stay here again, if we return to Monterrey.
The higher the floor, the more likely it will be quiet (as told to us by the staff at the reception...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.