I am staying at this for a total of 12 days. I have been here for 4 days and I really wish I would have picked a different hotel. Here are the issues so far:
1. No ice in any of the machines on the floors. Need to call for ice all the time. My room has fridge but it doesn't keep items cool at all.
2. This is a hotel for locals, not for tourists or business travelers. The hotel is packed all the time with locals using the pool and hanging in the front lobby. I am not talking about 4-5 people. I am talking 15-20 people in the lobby that only seats 12 most of the day.
3. Happy Hour is suppose to be from 7-8 everyday. In the last 4 days it has actually happened only twice. Kind of funny when I asked today at 7:45 they said it was already over. But they actually never put it out. Because it was not there at 7, or 7:30 either.
4. Rooms are run down and frankly dirty. I would not dare walk on the carpet with socks or barefoot. I plan to toss the sandals after this trip the floor is so dirty. Light has been out in one lamp the whole time. AC did not work the first day. And now that it works it is so loud that you can't sleep.
5. This is not anywhere close to the Sheraton standards.
6. Staff is lazy. I don't expect much except basic service and honest answers. I am not sure this hotel has those things on their to-do-list daily.
I have tipped the maid generously everyday, tips the staff for helping me...but I guess somethings will not change.
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- Also Known As:
- Four Points By Sheraton Galerias Monterrey Hotel Monterrey
- 4 Points By Sheraton Galerias Monterrey
- Sheraton Monterrey
- Four Points Monterrey
- Four Points Galerias Monterrey
- Monterrey Sheraton
- Monterrey Four Points