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“The best hotel in Monterrey” 5 of 5 stars
Review of Staybridge Suites Monterrey - San Pedro

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Staybridge Suites Monterrey - San Pedro
3.0 of 5 Hotel   |   Calzada San Pedro 103, Colonia del Valle, Monterrey 66220, Mexico (Formerly San Pedro Suites)   |  
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Ranked #1 of 78 hotels in Monterrey
Monterrey, Mexico
1 review
“The best hotel in Monterrey”
5 of 5 stars Reviewed November 7, 2013

Staybridge Suites is a very good hotel, it has an excellent service, the staff is friendly and it's location is priceless. It has good snacks, also you have a kitchen on your room. There is a swimming pool and there is a little store for snacks. Had a great stay.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 people have reviewed this hotel

Traveler rating
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    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Monterrey, Mexico
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 2, 2013

Yesterday Wednesday Oct. 1 around 8:45 pm. I had an emergency and I had to go find a room without a reservation at the Staybridge Suites.
I have stayed here before more than several times and I had never been disappointed until yesterday.
Hotel managment should know that to stay at the top, they need to offer top of the line customer service BUT this was not the case yesterday.
I needed only one room but the gentleman at the front desk told me that they only had the two bedroom suite available.

Now here is what puzzles me the most and why I decided to go ahead and write this review.

I have been offered this 2 bedroom suite before and they kindly shut the door that connects the rooms and I only stayed in one room and they partially charged me for it. That worked GREAT (last time) but this time around (2 months later) I was told they did not offer that and the hotel owner (according to front desk) would rather leave the room EMPTY for that night instead of keeping returning customers happy.

So thanks for not helping me out in this one instance I did not have a reservation and you had a room available which you have previously allowed me to stay in.

I rated this hotel according to my customer service experience, BUT the rooms are really clean and they have great breakfast. So I cant complain about that !

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Monterrey - San Pedro, responded to this review, October 21, 2013
Dear Francisco M,

We would first like to take this time to thank you for taking the time to provide feedback on your stay. It is truly unfortunate that the service you received prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Top Contributor
270 reviews 270 reviews
59 hotel reviews
Reviews in 83 cities Reviews in 83 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed July 30, 2013

I was working in San Pedro for about three weeks and we stayed at the Staybridge Suites. We enjoyed being at this property so much. Everyone was so kind and helpful. Breakfast was consistent with three choices of cut fruit every morning. They also have breads and eggs. The room is clean and the outside pool provided a necessary relief for the heat in Nuevo Leon in June/July. The service was outstanding and there was not a single issue to point out. We recommend this property to those relocating to San Pedro.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 25, 2012

I have been working in San Pedro (Monterrey) 2-3 weeks per month since last September. After a couple of trips I could not take restaurants anymore plus it was getting quite expensive being in hotels all that time. I started to look for an affordable and safe place not too far from work and Spanish school where I could cook, do my laundry, have access to high speed internet, find the grocery store or a good choice of restaurants within walking distance, have access to a gym ideally with a pool. I visited several places in the area and the Staybridge seemed like the best choice and I have never regretted my choice. The staff is very nice. In fact they are almost like my local family now. The cleaning ladies are super nice and honest. There was even a time where I had a note with a sweater in my room when I returned saying that I had forgotten it 2 weeks before. Also the first time I decided to work at the pool outside on a Sunday, the gardener went on a mission to find me an extension cord long enough so that I could work on my laptop outside. They also always do their best to give me the same room to give me a sense of home. Quite frankly I do not think I could have done such a long mandate in Monterrey if I had not found the Staybridge.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cleveland, oh
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 9, 2008

my overall stay in this hotel is probably 6 months over the years. Liked it when it was SanPedroSuites and like it still. The location is great, it is relatively quiet, free breakfast, the kitchenette is nice, too. On the weekend in the summer time the pool is mobbed with locals with kids, other than that the pool is really nice.
Good service as well.

  • Stayed August 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evansville, Indiana
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 2, 2006

This was to be our home away from home. We were relocating and stayed here for about 2 months. Everything was really suburb at the beginning. Maid service was excellent, always very nice to our 6 year old son. Very small apartment like. Nice parking and security. They had a outdoor pool that was always clean but we were here in March and was a little cold but not unbearable. Most often workers spoke English and would gladly help anything of need. Maid service does not speak English and I would suggest you translate what you need and write it on a note for the maid and she can read it. This worked very well for me.

After staying in the hotel for that long I noticed some new maids doing the room in which I think were just starting, I started noticing a dress gone and than a swimsuit ect....

We consulted management of them hotel and left immediately but do keep in mind we had stayed there 7 weeks without incident.
Susan

  • Stayed February 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, VA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 6, 2006

Conforms with what you'd expect from a Staybridge Suites. Plus pleasant, English speaking staff, attentive housekeeping staff, great breakfast buffet (included). The best thing about the Staybridge Suites, however, is the location. Right at the intersection of the Calzado de San Pedro and the Calzado del Valle, the Staybridge Suites benefits from a central location in the upscale municipality of San Pedro Garza. Easy walking to restaurants and shopping in "El Centrito" about 2 blocks away. And great running paths directly in front of the hotel. Good value, great location, friendly staff. Can't beat it!

  • Stayed April 2006, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Monterrey - San Pedro

Address: Calzada San Pedro 103, Colonia del Valle, Monterrey 66220, Mexico (Formerly San Pedro Suites)
Phone Number:
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 78 hotels in Monterrey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Monterrey - San Pedro 3*
Official Description (provided by the hotel):
At Staybridge Suites, you feel at home! If you stay in Monterrey for business, entertainment or leisure; for a few days, weeks or even months, at Staybridge you will find the best location, and a comfortable and peaceful enviroment that we have created for you. Staybridge Suites is located in Monterrey's most exclusive financial and business district, San Pedro Garza García, surrounded by restaurants, shops, bars, travel agencies, parks and the exclusive residential area of 'Colonia del Valle'. ... more   less 
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