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“Great Hotel” 5 of 5 stars
Review of Hotel Antarisuite Cintermex

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Hotel Antarisuite Cintermex
3.0 of 5 Hotel   |   Avenida Fundidora 500 | Colonia Obrera, Monterrey 64010, Mexico   |  
Hotel amenities
Ranked #17 of 78 hotels in Monterrey
Thompson CConnecticut, EEUU
1 review
“Great Hotel”
5 of 5 stars Reviewed March 27, 2013

I stayed at the Antaris Suite in Monterrey N.L. at the end of January. It was one of the best experiences that I've had in Monterrey as an American vistor and I would highly recommend it. Along with that the head chef at the restaurante was an incredible cook, friendly, and provided great service. The staff at the lobby spoke english very well and were accomodating to me when ever needed. The breakfast was delivered to my room on time every morning and was very good. The water was always hot and my room was always clean when I returned from work every day. The pool looked nice, it was the winter months when I was there so I did not swim. The fitness facility had a couple of pieces of equipment and some free weights, both very new and modern.

I would highly recommend this hotel to any American or Mexican visitors.

Room Tip: The rooms are in the city, I have no recommendations I'm sure all of them are nice, mine looked...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis F O, Gerente at Hotel Antarisuite Cintermex, responded to this review, May 28, 2013
Google Translation
Estimado Matt B
El personal del hotel AntariSuite le agradece el darnos la oportunidad de servirle, espero que muy pronto podamos contar con su asistencia , saludos cordiales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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72 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Sitges, Spain
Top Contributor
100 reviews 100 reviews
81 hotel reviews
Reviews in 53 cities Reviews in 53 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed August 20, 2012

The hotel is facing the Cintermex so it could not have been in a better location for Conventions, the rooms are large with separate living room, comfortable sofa, small dining table, good size fridge and microwave. The bedrooms are clean , a good size, and very modern design , the bed was a little too soft for me but thats my own preference as it had a Westin Hotel "heavenly bed" feeling and some people would like that. The staff were great and helpful. I read the review about the incidental's and the credit card issue but this I have found to be the normal today in any hotel and I used laundry, and extras with no issue at all. Also I had two TV's one in the living room and the other in the bedroom and the remotes were next to the bed and not glued.
The internet is free which is a great plus and you can use the login on multiple devices

I would say the only down side was the hotel does not have a restaurant and there is Chili's on the property which although the menu is great they do not have much of a healthy breakfast. I did ask for an omelet off the menu the second day and they made it perfect so if you want a break from the great fajitas and burgers ask. There is no local supermarket though so stock up on the way here if you want to eat in the room, there is a 24 hour small shop in the Cintermex with limited salads and fruit.
The pool on the roof is small and has seen better days but as I was not there to have a vacation I did not use it.

I would say overall though- great hotel

Room Tip: Higher floors are much better for noise
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis F O, Gerente at Hotel Antarisuite Cintermex, responded to this review, August 21, 2012
Thanks for your comments, come back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laredo, Texas
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed August 3, 2012

i been to this hotel a couple of times when visiting the beautiful city of monterrey,althrough over the times i been there the quality of the hotel has gone down a bit. the location of the hotel its excelent do to the fact that its located but just a few minutes from downtown market, the malls and attraction like paseo santa lucia or the plaza sesamo which is a very nice water park for those that have kids. however this las time i was there which was on july 12-15 of 2012 i came across a few dislikes about the hotel like the room we got the a/c was working horrible it took a whole night to get cold in the room. there was a water leaking on the hallway so when you pass by you got water on your head. the rooftop pool its awsome because you can see the whole city while you take a deep but this time the pool was cleaned badly because the water was super salty. on the other hand the front desk personal was so helpful that i have nothing bad to say about them. they went out their way to help us find whatever we wanted to do and see that day. also a very important recommandation to all who will be staying at that hotel do not and i mean do not grab a HOTEL TAXI without first asking the price. at night a taxi will charge you $4-5 dls from downtown to the hotel, from the hotel to the plaza san agustin which is a mall $4-5 dls. anything over $8 dls is over charge so please ask first or ask them to use the meter if they have one. we made the mistake to take a hotel taxi and didnt ask the price and they charged us $30 dls bucks which made me so angry since i know it was a huge ripoff.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis F O, Director de Recepción at Hotel Antarisuite Cintermex, responded to this review, August 6, 2012
Dear Customer
Thanks for giving us your feedback. for people working in Antarisuite Cintermex is invaluable, I would comment that, we have revised the air conditioning in your room and had a defect that had not happened before, was put to work immediately to staff in the hallway to find the piece that had damage .. As for the pool, we found nothing unusual with chemicals to make cleaning. but we will consider to review all time . Let's talk to the taxi company regarding your comment, and the reception the puedeninformar the cost it can have on the taxi transfers
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Spring, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 9, 2007

The Antarisuite Cintermex is not what I expected. Although its location was excellent, and I felt very safe in the hotel and around, I was not at all impressed. When I walked in, the hotel lobby was nice, as were the two people attending the front desk. I booked my reservation through the hotel website and emailed with a reservations agent, and was quoted a price. When I got to the hotel, I was told it was $40 US Dollars more per night. I showed them a print out of the email, and was told it was not correct. That should have been my first clue. Next, I reserved a room with 2 double beds and a sleeper sofa, well the room was extra extra small, with only two beds, no sleeper sofa. The bathroom door knob was missing, thankfully it was taken care of immediately. Local calls are not included in the rate, they are $50 Mexican pesos minimum, so it was much cheaper for me to use my US cell phone to make a call within Monterrey. The coffee is only complimentary on the first night, as is the water bottle.

The worse thing was, that you must pay and close a tab each night. Saturday night, I returned to the hotel and went to my room only to find that I was not able to get in. So I had to go back to the front desk, pull out my credit card again (as if they did not have it on file since it was a 2 day stay) and sign again before I was allowed to return to my room. As I returned to my room, there seemed to be a problem with the TV. When we finally got to sleep, we kept waking up because the tv kept turning on by itself! and since the remote control is glued to the night stand--yes, it is glued to the nightstand! we had to get up and turn it off.

I have stayed at many 2 star hotels and they offer a way better service than what this hotel offered. I will definately not return to this hotel or any in its chain. You are better off staying at many other cheaper hotels than this one.

  • Liked — Nothing
  • Disliked — The inconveniences caused by hotel policies.
  • Stayed April 2007, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis F O, Gerente at Hotel Antarisuite Cintermex, responded to this review, November 2, 2011
Hello
I'm watching you make the critical Antarisuite Cinteremex Hotel which was held in Monterrey in 2007, I told you that I am responsible for this hotel since 2009, however I am reviewing all matters relating to the service to better to all our guests, even when I worked in this company at that time
I am pleased to mention that I see as excellent room that you felt safe in the hotel, the Lobby is nice, and that people in the reception were treated very well.
Will investigate as to what the rate mentioned, I Mention if the rooms are very spacious, more than normal, with regard to maintenance work and be assured that all repairs will command you mentioned
You're right local calls are not included in the rate of the room, are policies of the company
I hope that gives us the opportunity to serve to show the changes we have made
General Manager Hotel Antarisuite Cintermex
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Antarisuite Cintermex

Address: Avenida Fundidora 500 | Colonia Obrera, Monterrey 64010, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 78 hotels in Monterrey
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Antarisuite Cintermex 3*
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