My friends and I stayed a night at Palacio Azteca on a Saturday night, and I must thank their great service for making our stay comfortable. It was our first night ever in Mexico, and without their service, our stay in Tijuana would have not been as enjoyable.
The hotel is in a central location in Tijuana, and it has a very modern, sleek exterior. The lobby also mirrors its exterior, with a very modernized and clean look. The hotel also has a high-class restaurant inside, with the usual amenities one might find in a hotel such as a pool and a gym. For its price, I was thoroughly impressed.
However, the reason I give it four stars is that the our room was a bit outdated, and definitely wasn't the highlight of our experience. Mind you, the rooms were still quality, and I wasn't disgusted or grossed out by any aspect of it. But I was left disappointed when I saw that the room was more reminiscent of a Motel 6 room rather than one in a world-class hotel. Still, for it's price, it was decent.
I must mention that their service was top-notch; not only did they have to deal with our limited Spanish, but took care of our transportation and made reservations for us. It may not seem much, but for a group of people in a foreign land for the first time with limited communication skills, it was a huge deal.
Great stay, great value, and great experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear friends, we are very grateful to share their experience and we have chosen to spend their first night in Mexico, hope that you return often and continue to give witness that Tijuana is a great city to visit. We share that we are about to start a renovation of our rooms with what we earn that point surely now we lacked. Thanks again and I hope very soon. Greetings!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.