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“You will be surprised of this hotel” 4 of 5 stars
Review of City Express Tijuana Insurgentes

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City Express Tijuana Insurgentes
2.5 of 5 Hotel   |   Blvd. insurgentes No. 5950, Col. El Lago, Tijuana 22210, Mexico   |  
Hotel amenities
Ranked #17 of 44 Hotels in Tijuana
Saltillo, Mexico
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“You will be surprised of this hotel”
4 of 5 stars Reviewed July 8, 2014

I was surprised of the comfortable bed, I usually travel all the time, and my first night is too bad. However, I rest and sleep like a baby. The breakfast was good and there were enough to the quantity of people and in general, I reccommend this hotel for business an travel.

Room Tip: The location of this hotel is good enough because it is in front of a plaza which has different choi...
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen C, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review, July 9, 2014
Dear Guadalupe,
Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Tijuana Insurgentes did with your expectatives of comfort and service and make you very comfortable
Looking foward for your next visit soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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22 reviews from our community

Traveler rating
    5
    10
    2
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Korean first
  • Spanish first
  • Any
English first
Milwaukee, Wisconsin, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 23, 2014

This is the first time I stayed at a City Express as well as my first time staying overnight at Tijuana, MX. I was not sure what to expect, but in general I was thinking to see a hotel with services and accommodations similar to a basic hotel in USA. There are a few things that are probably uncommon as compared to a hotel in USA, for instance City Express wants the guest to pay for the entire stay ahead of time rather than at check out, and the complementary toiletries provided are limited to just bar soap and shampoo. Any additional toiletries such as conditioner, lotion, mouth wash, etc. may be available at a general vending machine located at the hotel lobby or will have to be purchased at a store.

The hotel staff is very friendly and is genuinely willing to help and make things right for the guest.

Some value times include a continental breakfast (which feature a "hot" food item such as eggs,an assortment of fruits, cold cuts, white and whole wheat bread, cereals, juice, milk, coffee, and tea), and a "complimentary" transportation shuttle that will take you to most locations withing a 10 km radius. The shuttle needs to be schedule ahead of time, and is available based on the daily schedule. The driver is quite friendly and helpful, and a good tip is expected in every trip. In my view I was much more comfortable using the hotel shuttle than a random taxi as I was told some taxis are underground (while they may look legitimate) and i could result in trouble.

The single rooms are very basic and small, and while the suits are larger and more comfortable, they have the same bed size as a single room. But the suits include a fridge, microwave oven, a coffee maker (one needs to buy the coffee somewhere as it is not available at the hotel), and a wet bar area with cabinets to store food items or else. Finally, the suits have a larger desk area and include a sofa.

The hotel cleanliness is good in general, but it may vary depending on who is the person that does the room. The friendly staff will make things right is anything is reported out of place, so no complains.

If you are expecting to find an iron and an ironing table in your room, be prepared to ask for one as the rooms do not include one as a default. You will not find a clock / radio either, but a wake up call may be requested from the room phone.

Luckily, this hotel is right across the Macro Plaza, which is a medium size shopping center that features several local and USA chain restaurants, a decent cinema, several stores, and a Wal Mart. There is a bridge about 100 meters from the hotel that can safely take you to the Macro Plaza, or you can shortcut by crossing the street right in front of the hotel (at your own risk).

Finally, I highly recommend joining the City Premios loyalty program as it has some extra perks such as access to the free cocktails during Wednesdays and Thursday nights at the lobby, late check out (4 PM), better room rates, and access to ear free nights or exchange points for gift cards or other items.

I will definitely stay at this City Express again!

Room Tip: The best rooms are the suits facing the parking lot of the hotel. Ask for the best rate, specially...
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen C, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review, May 26, 2014
Dear Guest,

Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Tijuana Insurgentes did with your expectatives of comfort and service and make you very comfortable

Looking foward for your next visit soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about City Express Tijuana Insurgentes

Address: Blvd. insurgentes No. 5950, Col. El Lago, Tijuana 22210, Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #17 of 44 Hotels in Tijuana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — City Express Tijuana Insurgentes 2.5*
Number of rooms: 127
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