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“Exceptional Experience” 5 of 5 stars
Review of Hotel Real del Rio Tijuana

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Hotel Real del Rio Tijuana
3.5 of 5 Hotel   |   Av. Jose Maria Velazco 1409 A | Zona Urbana Rio, Tijuana 22320 , Mexico   |  
Hotel amenities
Ranked #8 of 39 Hotels in Tijuana
Houston, Texas
1 review
“Exceptional Experience”
5 of 5 stars Reviewed May 17, 2014

We traveled to Tijuana for medical tourism with Dr. Campos Leon (by far, the BEST plastic surgeon.) This hotel was recommended to us by my surgeon, as it is just two blocks from the clinic.

The service here was exceptional. Because I had surgery, we didn't leave the hotel very much, so we ate just about every meal there and spent most of our days in the room. We had excellent service from Kathy and Pedro in the restaurant. They were very accomodating to our requests and always very quick.

We don't speak any Spanish but there was always a hotel employee that was able to communicate with us in English.

I did read previous reviews, so we brought our own towels to use. The beds are very firm and the pillows are pretty small, but other than that we had no complaints about our room. The bathroom was great, the shower is a walk in shower and is large enough to move around. They do provide 2 bottles of water in the room every day, as well.

There was never a time we felt uncomfortable or unsafe in the area or in the hotel. We ventured out and walked a few blocks at times, during daylight of course. As a previous review mentions, there are always taxis across the street to take you to other destinations.

If you are traveling to Tijuana for medical tourism, I highly recommended Hotel Real del Rio. They made our experience very accessible and easy.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel d, E-Commerce at Hotel Real del Rio Tijuana, responded to this review, July 2, 2014
In this way receive a warm welcome from everyone working at the Hotel Real DEL RIO. We are glad that cover your accommodation needs during your visit. Thank you very much for your positive feedback and we hope to be your preferred choice at your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Nipomo
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 14, 2014

Reasonably priced, very clean & comfortable and close to the medical district. Will stay here again when next I need to go down. Cabs right across from the main entrance to take you where ever you want to go.

Room Tip: Don't think there is a swimming pool or spa, but I may be wrong. We were not interested in eithe...
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel d, E-Commerce at Hotel Real del Rio Tijuana, responded to this review, July 2, 2014
Greetings from everyone working at the Hotel Real DEL RIO. We are glad to have cover your needs during your visit. Thank you for your positive feedback and we hope to be your preferred choice at your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 2, 2014

Hotel charges 19% in addition to room base rate. You can only pay in full through their website with a credit card. If you book using a third party, you will need to pay at check-in (cash or credit). Popular medical tourism hotel close to many medical offices.

Room Tip: Third party booking may not get the best room.
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Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel d, E-Commerce at Hotel Real del Rio Tijuana, responded to this review, July 2, 2014
Greetings from everyone at Hotel Real DEL RIO. Thank you for your feedback and we hope to be your preferred choice at your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

This hotel is a hidden gem located in the Zone Rio area. Service was excellent, the rooms were first rate and I loved the bar. The unexpected thing about this hotel is the food is really good which I would never expect from a hotel. Highly recommended.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel d, E-Commerce at Hotel Real del Rio Tijuana, responded to this review, May 2, 2014
By this means receive a warm greeting from everyone working in Hotel Real DEL RIO. We are delighted that we covered your accommodation needs. Thank you very much for your feedback and hope to be your preferred choice at your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harlingen, Texas
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 20, 2014

I loved this hotel. It was a find on priceline about $60 bucks a night for a double. It was modern, clean and well-located. It was a quick cab ride to the nightlife on the Avenida de la Revolucion. We went jogging in the morning in the area and everything was great. Free wi-fi in all the rooms. I would stay here again.

Room Tip: Get a room on the second floor or above to get a good view of the city.
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel d, E-Commerce at Hotel Real del Rio Tijuana, responded to this review, May 2, 2014
By this means receive a warm greeting from everyone working in Hotel Real DEL RIO. We are delighted that we covered your accommodation needs. Thank you very much for your feedback and hope to be your preferred choice at your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 27, 2014 credit card Amex Card Member Review

The hotel is nice and modern. To find it, it was a bit tricky, but I'm sure if you call them, they can guide you. The breakfast was very yummy and reasonably price. The only thing I would suggest is getting softer towels. They were a bit too harsh... Other than that, it was a comfortable stay.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel d, E-Commerce at Hotel Real del Rio Tijuana, responded to this review, May 2, 2014
Sorry you had a hard time getting to the Hotel, but as some might say “Getting there is half the fun"

We appreciate that you took the time to share your opinion on clarifying the details of your visit and for giving your comments of your stay and will consider your opinion for improving the future service of our Hotel. We hope to be your preferred choice at your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, California
1 review
3 of 5 stars Reviewed January 22, 2014

I am a frequent traveler to Tijuana. This time I needed to find the nicest hotel possible at around 75 dollars a night as I was needing 2-3 rooms. Hotel Real del Rio's website showed some pretty nice modern bedrooms and they boasted a policy in place to maintain the hotels integrity. Through their website I got a pretty decent rate using my AAA discount. My son got a bloody nose and got some blood on the sheets. When I went to pay my bill at the end of our 4 night stay (3 rooms) I was charged 500 pesos (about $40 USD) for laundry service on the sheets! Something about them not having onsite laundry service. If it weren't for this outrageous charge at the end of my stay, I would have said the hotel was a really good price for the room we stayed in. I'm not staying here again - how can i guarantee no stains on the bedding with a 3 year old? Pros: Free WIFI, Free Parking, Convenient Location, Clean Room, AAA rate gives you a decent rate
Cons: No in room Fridge available at all, 3 adult max per room (even for a 2 bed room), not enough storage if on extended stay, small dingy raspy towels, no wash clothes, loud AC, not enough light in room, they will CHARGE for any type of stain on bedding, no pool

Room Tip: use AAA discount
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel d, E-Commerce at Hotel Real del Rio Tijuana, responded to this review, February 19, 2014
We appreciate that you took the time to share your opinion on Clarifying the details of your visit and for giving your comments of your stay and will consider your opinion for improving the future service of our Hotel. We hope to be your preferred choice at your next visit.
Complying with international standards of quality and service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Real del Rio Tijuana

Address: Av. Jose Maria Velazco 1409 A | Zona Urbana Rio, Tijuana 22320 , Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 39 Hotels in Tijuana
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Real del Rio Tijuana 3.5*
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