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“Will Return” 4 of 5 stars
Review of Grand Hotel Tijuana

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Grand Hotel Tijuana
3.0 of 5 Hotel   |   Blvd Agua Caliente 4500 | CP 22420, Tijuana 22420, Mexico   |  
Hotel amenities
Ranked #10 of 44 Hotels in Tijuana
Laguna Beach, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Will Return”
4 of 5 stars Reviewed February 18, 2014

The "GHT" or "Las Torres" is perfect for those traveling to Tijuana for the first time or for those who haven't visited in a long time. We stayed in an "executive room". The hotel is clean, offers great service, comfortable beds, higher end linens and towels and a great pool. It's a $6-8 taxi ride to anywhere in the city and near all the delicious restaurants. Some minor annoyances? Yes. But just remind yourself that you're in TJ and you'll feel like you're in the lap of luxury.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdminGrandTijua... G, Gerente at Grand Hotel Tijuana, responded to this review, March 4, 2014
Dear SlaterGilrz: Thank you so much for writing a comment about our property and service. Your insights make us proud of our level of guest's satisfaction. We are commited to keep a high level of service for all of our guests, as we are looking forward to have the opportunity to serve you one more time, the near future.
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108 reviews from our community

Traveler rating
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    37
    23
    8
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2014

I have stayed here at the Grand Hotel numerous times on business trips to Tijuana for many years. They have free shuttle service to and from the airport which is very convenient. Shuttle Driver/Bell Boy Captain Rosario is very friendly, prompt, efficient, safe and speaks very good English!

If you decide to drive here, they have a very safe secure parking area under the hotel.

From the moment you walk up to the entrance you’ll be greeted by friendly Bell Boys with an open door, nice smiles, and warm greetings.

The front desk personal are bilingual and always make check in and check out simple and easy and they go above and beyond their duties to provide excellent service. Their customer service continues to impress me.

The rooms are very spacious, clean and have a great view of the city on the front side or a great view of a beautiful golf course on the back side. What I like most about the rooms are that the bedding, sheets, blankets, and pillow cases are always very clean and immaculate! Bathrooms are always spotless and the towels/wash clothes are always very clean and immaculate!

The hotel is located in a nice, safe, quiet area. I always feel safe here. Restaurants and stores are within walking distance of the hotel. If you want American food there is a Subway and Carl’s Jr right across the street, 1 minute walk. There is also a McDonalds, Burger King and Papa Johns close by. If your looking for some good Mexican food, be sure to ask Rosario the Shuttle Driver/Bell Boy Captain where the best places to eat are, he knows of all the good restaurants! In the lobby there is also a very nice bar with a big screen TV.

They have one of the cleanest pools I have ever seen on the rooftop of the lobby and also a Jacuzzi with several day beds surrounding the pool area. They also have a nice clean gym.

I definitely recommend this hotel to anyone staying in Tijuana!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdminGrandTijua... G, Gerente at Grand Hotel Tijuana, responded to this review, March 3, 2014
Google Translation
Estimado SkyTravel: Agradecemos sus comentarios, son una herramienta valiosa que nos permite reconocer aciertos y sobre todo un gran incentivo que nos permite continuar esforzándonos para ofrecerle un servicio de calidad. Gracias por referir a uno de nuestros muchos colaboradores que hacen suyo el compromiso de servicio personalizado. Le esperamos en esta su casa en Tijuana, en su próximo viaje a nuestra ciudad.
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Sacramento, CA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 22, 2013

Typing this from mobile.., I stayed the night in off season, arrived at 8 pm on a Sunday night in early Nov 2013. It was a little eerie at first given that there was absolutely no patrons anywhere. It felt a little euro cold, if that makes sense. I choose the regular double bed room (cheaper) It was roomy and clean, but dated and the double size (not queen) mattresses and pillows were standard with no extra fluff, mattress acceptable but marginally so. The hotel was peaceful aside from the occasional room door slamming shut (springs to control the door closing hard would be a plus here) i had to remember to control the door close when I left my own room, easy to forget to do. I did have a good nights sleep though . I didn't mention but there was also a large desk to work on and a roomy bathroom with soaps, hair wash /conditioner. If I had chosen the "suite" it would have suited my typical US accommodations, which consists of a standard room with nice linens, and a better quality mattress ? And fluffy pillows. So ratings at this hotel can vary and I can understand why, but I would definitively stay again since I was with family patronizing businesses in the towers. The elevator was stealth. The restaurant was pricey - ate at both, food was good, nothing special. There is also a yogurt shop which I believe sells healthy options for lunch. Inside one of the two adjoining towers there was a bariatric oxygen clinic, a pharmacy, a busy dental office with Mexican and American patrons, an opera training school, a tv station, and a pediatric physical therapy. There is also a Bancomer right next door, and a Carls Jr and an Argentine restaurant across the street. The surroundings felt safe and easy to get there from the border it seemed. Got in and out by taxi, drivers were friendly. All in all an good experience. Inside the medical suites, my aunt saw the urologist and my mom had other medical business there. There were probably other doctors there , a cardiologist,and OBGYN, and a plastic surgeon with a specialty is with Ear, nose, throat, hmmm... The bariatric oxygen clinic /spa was very nice, I do plan to come back for oxygen therapy. I thinks that's about all I can remember at this point.

Stayed November 2013, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelTijuana, Guest Relations Manager at Grand Hotel Tijuana, responded to this review, November 23, 2013
Thank you for your comments.
We will continue making some changes in order to improve the facilities and exceed the expectations of our guests.
We will be waiting for your next stay and it will be a pleasure to serve you!
Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 10, 2013

When I checked in the first day the room was dirty, especially the bathroom with the previous tenant's hazardous medical supplies left on the floor and hair in the sink. I asked to check out and was denied. Finally checked out a day early and they kept my money. Refused three times my request for early check out. The reception desk personnel just give you a deer in the headlights look, then pretend to look at something on the monitor and even told me to go back to my room and they would call me with a decision within 30 minutes. They never called. DO MOT STAY AT THE GRAND TIJUANA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Denied a refund on previously paid room that was booked in advance.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelTijuana, Guest Relations Manager at Grand Hotel Tijuana, responded to this review, November 23, 2013
We receive your comments and ask a sincere apology for the inconvenience occurred during your stay, have already taken action in this regard.
We will make sure that does not happen again.
Attentively,
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Flower Mound, Texas
Top Contributor
61 reviews 61 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 3, 2013

The GHT is a decent hotel in a good location with resturants, both fast food (Carl's Jr.) and sit down meat (Fonda Argentina) across the street. There are also resturants in the hotel ( did not try) and a foreign exchange in the tower next door - out the front door of the GHT go right on the sidewalk and just inside the entrance to the medical twer left of the entrance.

Staff is polite, rooms are comfortable but walls are not well insulated. Could hear people entering and leaving and talking in room adjacent to mine late at night. Not bad location and hotel.

Comment about Tijuana in general: the security appears good, people say the years of drug related violence is behind them, and the citizens are friendly and proud of their city. I wish I would have had more time but it was a quick business trip.

Room Tip: Away from elevator and in the corner if posible
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelTijuana, Guest Relations Manager at Grand Hotel Tijuana, responded to this review, September 5, 2013
We appreciate your comments, they are very important to us.
We hope to stay again in the near future.
Thank you for choosing Grand Hotel Tijuana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas
Top Contributor
102 reviews 102 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 28, 2013

Having traveled in MX I was apprehensive about a 5 star. It is better than some of the big name brand hotels in the states. It has a faucet in the bathroom with filtered safe to drink water. A coffee pot with coffee too! Of course the normal shampoo etc and soap from Italy. There are bellboys waiting to help and the restaurant is shining with glassware and silverware and cloth everything. A very elegant setting. The pool is large and it is surrounded by outdoor beds with form fitting towel sheets. There are outdoor tables and chairs as well as private booth sitting areas A gorgeus view of the private golf course gives it a large open space country setting to the hotel. There is a medical and dental clinics in the adjoining building. The neighborhood is very safe you can walk all over at night. Very clean area and a large variety of different eating establishments. We found 4 gourmet coffee shops within a 3 block radius. Very good coffees including organic, in relaxing upscale atmospheres.

Room Tip: There are taxis outside ready to take you anywhere for a reasonable price and the buses stop at the...
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelTijuana, Director of Sales at Grand Hotel Tijuana, responded to this review, August 31, 2013
We really appreciate your opinion about our property and we will continue doing our best for getting every day a better service for our Guest!
We hope to see you again in a near future.
Thank you for your comments and for staying with us!
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Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 19, 2013

If you haven't stayed in Mexico before, you might be thinking a 5 star is the same as in the rest of north america. It's not - it's more of a 3. That said, the staff are incredibly helpful and attentive. The rooms are spotless. If you need anything - it's brought up right away. I wanted extra pillows and they were then within 10 minutes. I even got a call to my room asking if everything was ok and if I needed anything. Beds are comfortable, bathrooms are large and the mirrors and lighting are great for makeup.
You can enjoy a drink in the lobby and people watch, it's also on a gorgeous golf course, so the views are fantastic! I love the pool area with the cabanas and I enjoyed some sunshine and as well as the hot tub. It wasn't busy so I had it to myself which was nice. The pool is heated and the cabana's are a nice touch - and the wireless works great even up there.
Because I'm there on business, I definitely appreciate that they give me extra wireless passcodes for all my devices. I don't watch TV, but there are English channels.
The staff in the restaurants are beyond excellent - I'm lactose intolerant and fussy, so they even made me a special sugar-free drink with pineapple and water. They also serve drinking water infused with fresh fruit - it's delicious!!!
All in all, it's a great hotel. I hope they upgrade it soon though :)

Room Tip: I choose the executive rooms on the top floor with the view of the golf course.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelTijuana, Director of Sales at Grand Hotel Tijuana, responded to this review, August 12, 2013
We really appreciate yours comments and we will go on with the best efforts to exceed your expectations. We hope to see you again in a near future.
Tank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Tijuana

Address: Blvd Agua Caliente 4500 | CP 22420, Tijuana 22420, Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 44 Hotels in Tijuana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel Tijuana 3*
Number of rooms: 392
Official Description (provided by the hotel):
All rooms featuring a gorgeous view to the Golf course and the city, and furnished in a way to provide the most comfortable and relaxing stay. The perfect combination of elegance and functionality, always with the latest technology and comfort in mind. At Grand Hotel Tijuana we are mindful of every detail - because we know how important it is to provide you with a room that offers exceptional rest - so we offer a relaxing environment which, together with an exquisite range of amenities, will make your stay a one-of-a-kind experience. ... more   less 
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Also Known As:
Tijuana Grand Hotel

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