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“not happy” 2 of 5 stars
Review of Royal Decameron Baru

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Royal Decameron Baru
3.5 of 5 Resort   |   Km7 Via Portonaito, Isla Baru, Colombia   |  
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Ranked #1 of 3 Hotels in Isla Baru
New York City, New York
1 review
4 helpful votes 4 helpful votes
“not happy”
2 of 5 stars Reviewed September 7, 2013

the first thing was the key for the room,they give you only one regular key with a huge key plaque
instead of cards as 5 star hotels use.
When we got to the room, it was hot in there they should keep the ac on when guest first arrive.
this is the kicker, no mini bar, no room service from the restaurant, you need to get some type of lock they give you for the safe, which looks from the 1800's
the staff most of them need more training on making a guest feel special.
you need some cards they give you for you to get towels, if you dont have those cards they wont give you towels for the pool, there is no pool bar, drinking not allowed in the pool,
Pools are beautiful, beaches are nice but not transparent,lots of rocks so you need to wear beach
shoes, there is no bar at beach, except in the other island adjacent from the resort wich is very nice.
i also went to the hotel decameron they have in downtown cartagena and it is horrible
rooms smelled like mold, plus bathrooms smelled like sewers and old.
the food not attractive, the pool too small plus is next to where people are eating,
My family and i decided to come here to experience a south american resort,
since we have been in resorts in the caribean many times , what a bad choice that was,
we will never come back or recomend this resort to anyone, stick with punta cana resorts, those are really 5 star rating hotels

Room Tip: lower rooms you dont have to walk the steps
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,382 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 7, 2013 via mobile

Altought rooms need a bit refurbishing (normal ware and tare maintenance), the location is a magnifique Caraibean Sea typical, with nicely maintained clear blue water beachs. Plenty of bars all around the resort, main restaurant and the "a la carte" good food, but rather limited offer.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santo Domingo Province, Dominican Republic
Top Contributor
88 reviews 88 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed August 29, 2013

We spent 4 nights at this place, and it was decent for an all-inclusive resort. To get to the resort you must drive thru the poorest part of the city, and it is quite depressing. Once at the resort, the beach and the pools look beautiful, and they are until later in the day you see things that don't seem right....like a fecal floating in the pool...and then when you tell an employee about the fecal, and he just scoops it out. The pool doesn't close, people just keep swimming. My husband caught a nasty eye infection that day. The good news? They had a nurse on staff...bad news..they gave him a very weak antibiotic so his eye infection spread to both eyes and lasted over 2 weeks and he had to visit another dr during our vacation because his eyes kept getting worse. I keep thinking how unsanitary those pools must have been....yuck. The food was ok, don't expect to have fine dining.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 23, 2013

We stayed for two nights this August with a large party of friends, both Colombian and British. The hotel was not very busy, probably because it's the low season in Colombia, so this meant that there were never any queues for food or service at the bar. We also always got loungers both at the pools and on the beach.
The location is stunning. Once you've gone over the rickety ferry and the bumpy bus ride, it's totally worth the effort. Uninterrupted views out over the island and a beautiful beach curving out to the horizon. Because we were a large group we were offered drinks while we waited to be checked in. We also got given our wristbands early to get some lunch after the drive over.
Unfortunately we were then directed totally the wrong way to our room, which in the heat of the day was not great, but once we found it were pleasantly surprised. Aircon works and is hugely needed.
There are four pools all of which are clean and tidy, with free towels available and a range of activities. You can also head down to the private beach with lifeguards on duty. Both the pools and the beach are cleared at 6pm.
Food at the decameron was really good. There was a lot of choice, from local specialities to more standard fare. One of our nights seemed to be Mexican night and the chimichangas, tacos and fajitas were brilliant. The various bars are well stocked and service is friendly and helpful.
The only reason this doesn't get five stars is because of the misdirection to our room on arrival and the chaos to get on the right bus on departure. Both of which happened in the heat of the day and with no shade. Apart from this, thoroughly recommend.

Room Tip: Block 1 is the best with the sea views and direct access to the beach. But beware of the numbering...
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaka
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 12, 2013

Had a great weekend there....my wife and I are from Bangladesh and were in Colombia for a work assignment from my office. Since we got married very recently we wanted to go somewhere nice and were referred to this place. Its just as great an experience as it sounds. The service is fantastic and the environment was very relaxing. Food was good, room comfortable, beach was clean and lots of fun activities....well mannered staff. Only issue was it took about an hour and half to get our luggage delivered to the room.

Room Tip: Book in advance by a few months to get good deals....or else can be a little expensive. Although the...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 6, 2013

The prices are affordable, yet the most expensive Decameron there is. Amazing location and a very nice infrastructure. If you like the "All inclusive" type of vacations, this is definitely a top 5 hotels to go. They have great facilities for this. and tons of services. But it's way too crowded.

For me it was not the place to go. I like to walk along the beach and be sort of alone, or with few people around, meaning, no lines for a restaurant, no curfew, being capable fo reserve the menu restaurant by phone and not having to show up at 7Am. I expect good quality food and I definitely I'm hoping to stay in a Hotel with some sort of Green Policy (at least). Here there is nothing close to that next to the obvious. It's an island so they have to watch out with the water. There is not water during night time in your room.

If you are with a bunch of friends and want to party together and go crazy for a bit. This is the place. But it's not if you want to be in a romantic get away. I appreciated the trying from the Staff as they were in general kind, but the hotel it's just not build for couples.

Room Tip: I stayed in the section 4. It was quite and private. Also very centric. If you can get a higher floo...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinidad
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 29, 2013

I visited Royal Decameron in July 2013 along with 55 others from Trinidad. We are still missing the place! Great service, beautiful grounds and food galore! There was so much to do that you did not have enough time to do everything. The staff are continously working, you never see them idle one moment. The night shows were superb and very entertaining. My huisband and I stayed on the top floor and had a breath-taking view of the beach. We are back home two weeks now and everyone of us is still talking about the fantastic time we had. I would always recommend this place! You cannot give this hotel a bad rating, to do that would be dishonest!

Room Tip: Top floor has a fantastic view of the coast.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Decameron Baru

Address: Km7 Via Portonaito, Isla Baru, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Isla Baru
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Isla Baru
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Royal Decameron Baru 3.5*
Number of rooms: 366
Official Description (provided by the hotel):
Located in the Baru Island, the hotel Royal Decameron Baru is characterized by its beautiful white-sand beaches and crystal-clear waters surrounded by lagoons, exotic mangroves and the most spectacular multicolored coral reef. All these factors make the Royal Decameron Baru an exquisite location to rest, enjoy yourself, sunbathe, practice water sports and much more. The Hotel design is modern tropical style, blending in with the natural environment of the zone. This resort is located on Baru Island and only 90 minutes from Cartagena City International Airport. With 4 restaurants, 5 bars, 3 swimming pools, State-of-the-art Convention Center with capacity for 700 people and a business center. ... more   less 
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Also Known As:
Royal Decameron Baru Hotel Isla Baru

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