the first thing was the key for the room,they give you only one regular key with a huge key plaque
instead of cards as 5 star hotels use.
When we got to the room, it was hot in there they should keep the ac on when guest first arrive.
this is the kicker, no mini bar, no room service from the restaurant, you need to get some type of lock they give you for the safe, which looks from the 1800's
the staff most of them need more training on making a guest feel special.
you need some cards they give you for you to get towels, if you dont have those cards they wont give you towels for the pool, there is no pool bar, drinking not allowed in the pool,
Pools are beautiful, beaches are nice but not transparent,lots of rocks so you need to wear beach
shoes, there is no bar at beach, except in the other island adjacent from the resort wich is very nice.
i also went to the hotel decameron they have in downtown cartagena and it is horrible
rooms smelled like mold, plus bathrooms smelled like sewers and old.
the food not attractive, the pool too small plus is next to where people are eating,
My family and i decided to come here to experience a south american resort,
since we have been in resorts in the caribean many times , what a bad choice that was,
we will never come back or recomend this resort to anyone, stick with punta cana resorts, those are really 5 star rating hotels