This hotel is located about 1:40minutes driving private bus transfer from Cartagena city
The hotel architecture and design is superb, pools are nice and the rooms are really good,
The food is more below average compared to other resorts. The wine is below a table wine and very cheap. The coffee super bad and we got abdominal cramps everyday.
The only way to get an espresso or cappuccino is to go to the bar near the reception the other do not have the espresso machine
There was no shampoo provided on the second day, we asked for extra towels and never got them and the towels are super old and already becoming gray
Poor service and POOR MANAGEMENT and they need more personal keeping in mind that they have around 330 rooms and they are fully booked with people from South America . If every room has an average of 3 people there are around 1000 people in the resort, so if they are saving one dollar per person everyday they would save 360,000 $ a year so that is the reason for everything
We paid around 150$ per persona and 125 for our toddler, pretty expensive for the poor service and cheap food we got it
I would never travel there again and/or recommend it