We have just returned after 1 week's vacation at this hotel. So here we are with the good stuff:
Beautiful and well maintained grounds
Large room - conformable bed - great view - very quiet area (block 7 - 3rd floor)
Small but very nice and clean beach - lots of chairs to be either in sun or shade
3 nice pools - pool #2 is where all fun activities are happening- again lots of chairs
Specialty restaurant - Italian and Thai were very good.
Animation team - lots of activities done by this group - very energetic and very talented group of people
now for the adequate stuff;
Buffet - very ordinary food at the buffet - but you will always find something that will suit you. Although lots of canadians (was told 1/3 of their customers are canadians) they have not 'canadianized' any of their menu (example- no bacon in the morning!!)
now for the not so good stuff but hey one can survive:
white wine - in their mind, it is ok to serve the white wine ...at room temperature (we are in Colombia- it is hot-hot hot there!) So after trying to get it 'frio', we just gave up and ordered 2 glasses of ice along with our 2 glasses of white wine..
Lack of service at restaurant; we do not blame the staff - we blame the management for not training them properly on a regular basis. From what we saw, they were trained to clear the tables - not to serve their customers by offering water, wine or coffee. But do take the time to engage in a conversation with the staff - ask for their names-talk about the great weather, some will remember you next time you go in and will try to engage a conversation. We did and ended up getting great service with Ana, Alexander and Juan Carlos. At our last dinner, we told them they should introduce themselves and keep on smiling when greeting customers! And yes the conversation is not easy unless you speak spanish very well (which we do not) but they do appreciate the effort. And by the way, we did give out tip all week long when getting good service. They are not use to that - we only saw canadians doing this.
Would we return? No - it is a long ride from the airport- took us 1h30 but over 2h when returning because of the wait at the ferry - (if we can call this thing a ferry!) We knew that going in, we are glad we went, but will look for a new destination for our next vacation! And FYI - at the airport - once you crossed security-if you are planning on having lunch there - beware that there is only one small shop with 4 tables selling coffee - sandwiches -beer...