We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“TOTALLY DISAPPOINTED!! IT IS NEVER A "PALACE"!!” 1 of 5 stars
Review of The Palace Ao Nang

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added The Palace Ao Nang to your Saves list
The Palace Ao Nang
2.0 of 5 Hotel   |   208 M.2 Ao-Nang | Muang, Ao Nang, Krabi Town 81000, Thailand   |  
Hotel amenities
Ranked #80 of 92 Hotels in Ao Nang
Penang Island, Malaysia
1 review
1 helpful vote 1 helpful vote
“TOTALLY DISAPPOINTED!! IT IS NEVER A "PALACE"!!”
1 of 5 stars Reviewed May 25, 2012

-This is the 1st time i stay a hotel without lift and yet we stayed at level 4! but i cannot accept without a phone in the room ~! I had to go downstair from level 4 to the reception counter for enquiries... it happened a few times each day!!!
- I stayed for 4 nights but the staff only did the room service for 2 days only... I had to remind them again and again (more than 2 times) but somehow I did not know why they still did not clean my room and replenish the toiletry kit.. I ended up with no toilet papers and had to rush down to reception counter for more toilet papers.. You know what?? The staff gave me an unpleasant face like I was interuppting him playing some stupid PC games...
- It's way OVERPRICED... the room was very hot and air conditioner was not functioning well... Toilet's ventilation like hell... I could hardly breathe during my "bio break".. and all the furnitures look like century old, smelly and dirty...
- Overall, I would say this hotel is HIGHLY UNRECOMMENDED to stay for holiday... Apart from the strategic location, it was disappointed in all categories...
WARNING ***: DO NOT TRUST THE PHOTO ON THEIR WEBSITE....

Room Tip: There are no good rooms.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

85 reviews from our community

Traveler rating
    5
    18
    29
    18
    15
See reviews for
10
32
4
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 19, 2012 via mobile

Becareful of your credit card n cash!
My credit card & cash got steal without notice it. Is my mistake leave my purse n hp in d hotel room when go for island tour. Giving them hv a chance to steal, but they dont steal all only those u wont notice so my advice pls beware of their staffs!

  • Stayed May 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melaka, Melaka, Malaysia
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed May 18, 2012

My sister went to this hotel with friends on 16-18May2012. After leaving Krabi, she received sms that her credit card was being swipe for an amount of THB27,000+ which was not being transacted by her. Cash USD300 was also stolen during the stay. She is 100% sure that this happened in The Palace Aonang Resort Krabi.
The way the thief(s) stole the cash was planned. Not all USD300 was stolen at a time. It was an accumulated amount at different time during the stay in this hotel.
**Traveling is an relaxing and enjoyable activity, however things could happen like above. We need to be extra careful in selecting hotels and safeguard our valuable items.
Disclaimer: above sharing is true story from my sister.

  • Stayed May 2012, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town, Western Cape, South Africa
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 8, 2012 via mobile

Room was lovely and had everything you'd need (except a toilet roll holder, but that's a Thai thing), Aircon, Fridge with two bottles of water each turn down service, tv, and if you're lucky a mountain facing room with a stunning view... If not you'll be overlooking the road, which is a busy vibrant street. The turn down service could have paid attention to smaller details such as even amounts of creamer for coffees or when toilet paper ran low.

Towels are available for the pool area and taking to the beach which is really great!

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Top Contributor
78 reviews 78 reviews
49 hotel reviews
Reviews in 40 cities Reviews in 40 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed March 18, 2012

We were advised to stay in this hotel mostly because of its location and the fact that it's not huge and crowded. And it's all true but as we can read in other reviews, Ao Nang Palace has really nothing to do with the palace. The rooms are basic, have old furniture, very thin walls that you can hear your neighbours loud & clear. Breakfast is nothing to talk about: very limited selection. On the other hand, it does have a nice swimming pool and is directly on the main street which may be bothersome if you get a room facing this street.
Also do remember that buying any trips from the agency next to the reception you will surely pay more than anywhere else on the same street.
If you book for just 2-3 nights that's just fine but I would not recommend it for longer stays.

Room Tip: make sure you get a room facing the yard not the street.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiang Mai, Thailand
Top Contributor
163 reviews 163 reviews
69 hotel reviews
Reviews in 67 cities Reviews in 67 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed December 15, 2011

Choosing the Palace to stay at in Ao Nang was primarily done on location and if that was the main and only criteria this hotel would be number 1 on the town. The Palace is in a good location, less than 100 metres from the beach and close to many shops, bars and restaurants. It is not a cheap hotel in Thai terms at over 2500 baht per night when i stayed in December 2011 so i was expecting something that was a little bigger and or more plush than the hotel actually was. The room was described as superior which may refer to the fact it was not on the ground floor. The bed was quite comfortable for a Thai hotel, not too hard, the TV (old CRT style) had English-speaking channels and there was a fridge and tea coffee making facilities with complimentary water, tea and coffee. The bathroom was poor, the toilet took some multiple flushes to clear all, the shower mounting was lose and shower temperature control was non existent. Breakfast was OK and included in the price. the staff were always nice and helpful. would i go back? Not at this price.

  • Stayed December 2011, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 25, 2011

This hotel is on the main road in ao nang very close to everything and less than a minutes walk to the beach. The hotel hallways,pool area and breakfast area is in desperate need of some refurbishment to keep up with its star rating and to justify its cost.High season 1800bht a night! lots of broken tiles in hallways,bad smell coming from next to pool area, cockroaches around the breakfast area. The staff at this hotel were very nice tho,friendly and always willing to help. The rooms are pretty nice s well!good air-con and seemed clean enough,We had a room at the front of the building so was very noisy in room,especialy in the morning. However the balcony was a great place to chill at times and watch the world go by.I hope this hotel gets a refurb soon as its so tired and could be a great little hotel again.

Room Tip: if noise is a problem request rear of hotel
See more room tips
  • Stayed January 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Palace Ao Nang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Palace Ao Nang

Address: 208 M.2 Ao-Nang | Muang, Ao Nang, Krabi Town 81000, Thailand
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #80 of 92 Hotels in Ao Nang
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Palace Ao Nang 2*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, Priceline, Asiatravel.com Holdings, Odigeo, Hotels.com and Agoda so you can book your The Palace Ao Nang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palace Ao Nang Hotel Ao Nang
The Palace Ao Nang Krabi

Owners: What's your side of the story?

If you own or manage The Palace Ao Nang, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.