First the good things: location, location, location. They have a direct access to the beach, about 400 m through a field, a safe path. The nearby view is spectacular, and there are many quite ok restaurants close to the hotel, try the Vindaloo Nights right next to the alley leading to the hotel area. Also, a very trustworthy local travel agent/chauffeur is located in that same alley, on the left when coming up the alley. Daily complimentary coffee/tea is a nice thing, a good chance to talk with the other guests. International newspapers daily, also.
But please note: Although it was advertised as a four-star resort, the truth is somewhat different. In some countries, the resort is **/**** depending on the room condition. Some of the private cottages fall into the *** category. We had terrible difficulties in having water - especially warm - and stopping the loo from flushing forever (environmental issues ahoy). The shower head had a serious leak as the metal spiral cover was damaged and had cut a hole in the rubber hose. It wasn't fixed until I mentioned about it the third time, after having cut my finger with it. Note: Keep valuable stuff in a safety box. Some rooms don't have them, be sure to check when accepting the room key. I kept my laptop and iPad in a luggage, behind two locks (one heavy-duty with a key, other with a 4-digit code) and I could've sworn my luggage digit dials were in a different position almost daily. Perhaps they'd just dusted my largish Samsonite?
The bridges in the hotel area were in the state of damn-near-collapsing, and the pathways that were paved with abt. 40x40 cm stones weren't actually the most even on the planet, thus making it _very_ hard to deal with when pushing a kid's carriage. Also, during the nights the area is almost totally dark due to malfunctioning lights. Stones + night + carriage = nightmare. If you happen to visit the hotel during the wet season, rest assured the stones you're walking on aren't in the same place in the morning! Our older son loved them, though. "Ooh! Crawling stones!"
If you use the complimentary WiFi (not easily reachable from the "outer ring" of the hotel area), be sure to use a suitable VPN connection from your homeland first, the hackers are _very_ active. A usual harm over there, not hotel-specific. What bothered me was the fluctuating price of the "faster WiFi" that needed a special account token. The speed was a quite fluctuating one as well, so I guess they thought we were even... use SSL/https or the spam gets out of hand in a flash.
The staff everything they could and were _very_ friendly and helpful, although the resources were somewhat limited. During our stay a tiny flood came in and almost completely reserved most of the staff, and the poor guys had to be in the water two whole days, trying to fix the flood wall with whatever they got. Impressive, although not effective: with some very easy changes to the wall they'd avoided the flood totally, as it probably wasn't the first they encountered. I must praise the restaurant staff: whenever our younger son showed a any sign of an early morning tantrum approaching, one (or all) of the helpful ladies came to the rescue.
Families with little kids, note: breakfast ingredients are placed underneath microwave plastic covers that actually don't cover the food totally. When used, the covers are placed all over the table/ice, then put onto the food again... Also, as the breakfast restaurant is an open space (as they tend to be in South Asia), all sorts of insects and birds have access to breakfast restaurant, too. I'd consider this somewhat alerting as the droppings aren't cleaned 24/7, but probably it's just a normal procedure over there and not worth pointing out. Maybe I'm just a hygiene freak (well, honestly, I'm not, not even close).
Once you get over the details, the big picture appears and you start enjoying your holiday: exactly what they aim for. Once you sleep in a room, it feels better in the morning light as you're accustomed to it. I only wish we'd paid much less for the stay.
Oh, one funny thing: there's a HUGE lizard in the hotel area lagoon (and several smaller 70-90 cm lizards) with an orangish-brown head. They never bother people, and the kids loved them. Keep your camera handy. The kids' play room is located in a separate building and is well maintained. We visited the room every day and it was always in a tiptop condition, very clean and air-conditioned.
Go for the "middle island" private cottages if possible, avoid the "perimeter edge&qu...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.