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“Our favorite spot in thailand” 5 of 5 stars
Review of Centara Grand Beach Resort & Villas

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Centara Grand Beach Resort & Villas
4.5 of 5 Hotel   |   396-396/1 Moo 2, Ao Nang, Ao Nang, Krabi Town 81000, Thailand   |  
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Free Thai Set Dinner
Ranked #8 of 84 hotels in Ao Nang
Kiev, Ukraine
Top Contributor
161 reviews 161 reviews
11 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
“Our favorite spot in thailand”
5 of 5 stars Reviewed 3 days ago NEW

In 4 years in Thailand this was our favoirte spot and going back this xmas. Private beach, great acquatic sport structure with catamaran, kayak, windsurfs. Beautiful pool. Rooms luxurious. Electric cars drive you around a hotel hidden in the jungle. Great teppaniaki restaurant. Hotel service slow. Take hotel airport pick up to avoid waiting one hour for the boat taking you to the hotel.

Stayed September 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Manager at Centara Grand Beach Resort & Villas, responded to this review, today
Dear Corrado G,

Thank you very much for leaving review about us here in TripAdvisor.

It such a pleasure to hear that you enjoyed your stay with us and appreciated our services and facilities.

We all pleased to know that you are coming back this Christmas, please drop me an email via rmckbr@chr.co.th so that I can personally take care of your booking.

Thank you once again and we look forward to welcoming you back this November!

Best regards,

Ball
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (385)
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Right in the national park, surrounded by forest & water; this is a magical place to stay!

The rooms are clean & spacious in a tree-house setting. I would recommend requesting a high room with private spa on deck (for the little extra, the view is well worth it).

Be aware this is NOT a place for elderly or disabled people to stay & I would strongly suggest to take this advice. There are two ways to enter the resort; one is via 'the monkey trail' (a steep incline & decline of stairs across the hill) or the 'floating walkway' (which is aptly named & sways considerably with the waves).

Also there are monkeys everywhere! They will climb on your balcony & eat from your hands but remember they are still wild animals & can become agitated, especially when fighting over food. The staff do not advise encouraging them & you will see enough just wandering around anyway.

I would have given the resort 5 stars if the check-in/out was easier & less confusing; also if the service was a little better, but for the price I was astounded & will return!

Thank you for a wonderful stay :)

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Manager at Centara Grand Beach Resort & Villas, responded to this review, today
Dear WinterWildFlower,

Thank you for sharing comment about us after your recent stay.

I am pleasure to know that you enjoyed your stay with us and appreciated our location and room.

I note your comment about slow and confusing check in and check out processes. The team has been briefed to ensure this is improved in the future.

Once again, thank you very much for this review and for staying with us.

Best regards,

Ball
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cowbridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Booked 2 rooms here 10 months ago so we're really pleased with our room requests (1135/36) which have fantastic views over the bay. Wonderful to open the shutters and enjoy the view each morning of our 6 night stay. Hotel was really good, attentive staff and bed linen turned down each night a nice touch.
Nothing further to add about the boat transfer than has already been said. To us it was an experience that formed part of the holiday and was not a problem at all. Felt that even though low season the frequency of the boat schedule could have been improved.
Good selection of restaurants in nearby Ao Nang. Ate in hotel one night but felt it was really overly pricey for what we had, especially when service charge and taxes added. Much better quality and choices to be found in Ao Nang. Breakfast at the hotel was excellent and to the same high standard experienced in other Centara hotels
Minor quibble but the absence of wifi in rooms really unacceptable these days of a quality hotel and quite archaic

Stayed August 2014, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Manager at Centara Grand Beach Resort & Villas, responded to this review, today
Dear garyd908,

Thank you very much for sharing your comment about us after your recent stay.

It such a pleasure to hear that you enjoyed your stay with us. I also appreciated that you impressed with our room allocation.

I noted your comment about food, please be informed that our prices are on the same level of all competitors in the area but of course, not with local restaurant around here. However, I am pleased to know that you enjoy our breakfast.

Thank you once again for staying with us and for this lovely review.

Best regards,

Ball
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for 8 nights with my pregnant wife and really enjoyed it. Great setting and good service this made for a great holiday. Christine and Jennifer was exceptional and attentive. Our room was made up twice a day also. the floating pontoon was a bit tricky the first day as the swell had got up but apart from that it was great. Make sure you keep your room doors closed as those pesky monkeys can sometimes get to your mini bar! All in all it was enjoyable, relaxing, great weather and friendly staff. The rooms are also fantastic.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Manager at Centara Grand Beach Resort & Villas, responded to this review, today
Dear Kavin A,

Thank you very much for taking your time leave nice review on us here in TripAdvisor.

I am pleased to hear that you enjoyed your stay and left us with memorable experience. It always nice to know that we provide great holiday for our guests and we all look forward to welcoming you back here in the future.

Best regards,

Ball
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skedsmokorset
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel just 1 night for our anniversery, but the stay was great,
We borrowed a kayak from the hotel and kayaked around the small island near the beach, a perfect couple activity.

The food served by the pool was good but expensive for a hotel in Ao Nang area.

The hotel room we got had a jacuzzi on the porch which was perfect for unwinding.

The room itself had a non-function A/C and low water pressure and clogged, but nicely decorated.

But overall the was more expensive than the product it delivered.

Room Tip: Watch out for monkeys.
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  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Manager at Centara Grand Beach Resort & Villas, responded to this review, today
Dear DobarOslo,

Thank you very much for spending your special occasion with us and left a nice review here in TripAdvisor.

It such a pleasure to hear that generally, you enjoyed your stay with us, despite it just a night stay.

I also note your comment about defects in room which I am regret not to hear this during your stay so that we could rectify the issues. Please accept my sincere apologize for any inconvenient caused you in this matter.

Thank you very much once again and we all hope to welcome you back once again in the near future.

Best regards,

Ball
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a great time here! The location was fantastic in Krabi and the way the water would rise and fall each day. The Monkey Trial was awesome - probably not good for anyone who is scared of monkeys or anyone who does not have good balance. The boat ride to the hotel is somewhat inconvenient and we had to wait 1 hour to catch the next boat to get to our hotel. The "peer" is a crappy area that does not in anyway make you feel like you are on the way to a 4 star hotel. (I think for Thailand this is considered 5 star but at best it is really 3.5) The food here really was good and good in all restaurants in this resort. Mark the manager invited us to a "meet the management" event. He was very nice and welcoming. He explained the challenges with service and finding people who speak English and teaching the customer caring aspects. He has the right idea and is trying to really get this to a 5 star place, but it is not there yet. Service TBI - to be improved. We did wait in some of the restaurants over an hour to get dinner. But those are things that can be fixed and for me, if the food is really good then I don't mind waiting but they do take away from the rating of stars. We enjoyed the buffet twice, and I'm not a buffet person but they really did a nice job here and nothing was poor quality filler! The morning breakfast buffet was really fantastic! The chef is German and really has done a terrific job. In fact, if the food was not good, I would have given this 3 stars instead. When you are greeted, there is a process that they try to accomplish, but when we arrived that process was gone. There were quite a few others that were pretty upset about their rooms. It seems like there is an issue between what the guests thought they reserved and what they got. We did not have any of these issues. But hearing about this in the lobby indicates to me that process improvement is needed. Again, these things take away from the 5 star rating. Cleanliness - there were a few areas where a kid probably dropped some ice cream and that was not cleaned up for over 1 day. The glass doors going into the library area was always full of prints, and they always had someone cleaning it. The rest of the facility was always clean and they did a nice job in the room. I would recommend this place, but probably not for a honeymoon or any special event. For an exploratory trip, taking a few down days absolutely!

Room Tip: the rooms were very quiet, we didn't hear a thing! Restaurants were noisy! We had a bottom floo...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Manager at Centara Grand Beach Resort & Villas, responded to this review, today
Dear GinaGK,

Thank you for sharing your comment about us after your recent stay last October.

I am pleased to hear that generally, you enjoyed your stay with us and appreciated that you also shared your comment with Mark my Front Office Manager onsite.

Your nice comment about our foods has been brought to our Chef and he and his team were so pleased to hear this of course.

According to your comment about jetty, we have replaced new pontoons which are more stable and less slippery this year.

We always allocated rooms according to guest preferences based on availability upon arrival. But we all pleased to know that you were enjoyed the room.

Once again thank you very much for your staying and for your times sharing review about us.

Best regards,

Ball
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We loved this hotel resort. This was a perfect, relaxing escape to start our holiday in Thailand. The hotel resort is in its own bay and accessed by speedboat from Ao Nang so the beach is quiet with excellent swimming, though there is also a good beachside swimming pool. When we were there there were few children though the resort is family-friendly. The beach bar also serves food which is ideal at sunset.There are three other excellent restaurants specialising in Thai, Japanese and international cuisine. The accommodation villas were of a high standard, spacious, private and quiet. Troupes of monkeys from the National Park wander through the complex but cause no problem. The PADI diving centre on-site arranges courses and trips to Phi Phi islands 2 hrs away by boat and also use the pool for tuition and 'taster' session. Kayaks can also be free to use to explore the coast. If you don't want to wait for the speedboat you can take the 'Monkey Trail' (NOT for the less mobile or infirm!) to Ao Nang and pass along an avenue of several parlours offerring Thai massage to some local Thai restaurants. Everything was so relaxing. There were plenty of staff available, most speaking english and all keen to help. We would love to return - one day.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Manager at Centara Grand Beach Resort & Villas, responded to this review, today
Dear dichorionic,

Thank you very much for sharing your comment after your recent stay with us.

It was a pleasure to hear that you enjoyed your stay with us and yes, our resort is both family and couple friendly. Our facilities are there to accommodate our guest and we continually improve our services to ensure all guests are treated up to their expectation.

Once again thank you for your generous support and recognition and we look forward to welcoming you back when you are next in Krabi.

Best regards,

Ball
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort & Villas

Address: 396-396/1 Moo 2, Ao Nang, Ao Nang, Krabi Town 81000, Thailand
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Ao Nang
#1 Family Hotel in Ao Nang
#2 Spa Hotel in Ao Nang
#4 Luxury Hotel in Ao Nang
#5 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Centara Grand Beach Resort & Villas 4.5*
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Also Known As:
Centara Grand Beach Resort & Villas Hotel Ao Nang
Centara Grand Beach Resort And Villas
Centara Grand Beach Hotel
Centara Grand Beach Krabi
Central Krabi Hotel
Central Krabi Bay Resort
Central Bay Resort Krabi
Centara Grand Beach Resort & Villas Krabi/Ao Nang

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