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“Wonderful resort with fabulous beach.” 4 of 5 stars
Review of Centara Grand Beach Resort & Villas Krabi

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Centara Grand Beach Resort & Villas Krabi
4.5 of 5 Hotel   |   396-396/1 Moo 2, Ao Nang, Ao Nang, Krabi Town 81180, Thailand   |  
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Free Wi-Fi + Free ABF
Ranked #5 of 92 Hotels in Ao Nang
Certificate of Excellence 2014
Doncaster
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Wonderful resort with fabulous beach.”
4 of 5 stars Reviewed March 19, 2014

We stayed here in March 2014 for 4 nights before moving on for a family wedding.
The resort was very clean and the villa that we had was spotless, well set out and comfortable.
The food was delicious and there was more than ample choice.
The beach was just perfect, the best one that we had visited so far.
The only fault that we had was being let down at night by the longboat that we had ordered to collect us from the town. This happened twice and it was a little scary waiting on a dark beach, both times we had to ring the hotel to be collected. We could not face the 'monkey walk' it was too dangerous for us, although younger fitter people used it. The people at the resort were kind and helpful.

Room Tip: Our room faced the beach we had a great view.
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 25, 2014
Dear Rescuedaisy

Thank you for sharing your comments following your recent stay at our resort.

It was a pleasure to read you enjoyed your stay and thank you for acknowledging the cleanliness of the resort, the great food and our beach.

Please accept my apologies for the problem you experienced with the longtail transfers in the evening and for any inconvenience this caused.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

best regards, David Martens
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2,070 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (485)
Date | Rating
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  • English first
  • Finnish first
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  • Indonesian first
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English first
London, United Kingdom
Top Contributor
115 reviews 115 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed March 18, 2014

Stunning views from this lovely hotel but disappointed with service and food.

The hotel room (whilst lovely to look at!) was very dirty when we arrived - we cleaned the surfaces and had the hotel clean the floors. The swimming pools were also very cloudy and uninviting....

Staff throughout the resort clearly need better training and service was very slow....and just poor!

Food is overpriced and not very good.

The boat service is simply unacceptable for a five star resort - the free shuttle is to a remote pier that requires a taxi into Ao Nang.....and only runs a limited service that does not run at night...many guests use the monkey trail - a rickety set of steps up a cliff! Boats do run to Ao Nang beach but this has to be booked, pick up a ticket from reception and then board....lots of hassle!

Will not return and suggest anyone travelling here finds an alternative hotel - there are plenty of better ones!

Room Tip: Do not stay here! If you do, insist on a high floor room
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  • Stayed March 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 25, 2014
Dear Paul V

Thank you for sharing your comments on this forum following your recent stay at our resort.

As I already expressed to you in my email, I was disappointed to read we did not meet your expectations on this occasion.

The boat service and schedule is clearly advertised on our website and with our travel partners so I am surprised you were not aware of this and make a comment that it did not operate 24 hours!

My team and I, however will continue to work towards meeting the legitimate expectations of all our guests.

Yours sincerely, David Martens
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Deal, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2014

Outstanding views, cool,well appointed rooms,polite and helpful staff, excellent facilities eg. Pools,gym, kayaks etc. Beach wonderful, sea warm and shallow. Friendly monkeys!! Monkey trail easily negociated with a little care!! Well done Centara!!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Virgin Holidays

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 25, 2014
Dear A TripAdvisor Member

Thank you for sharing your comments following your recent stay at our resort.

It was a pleasure to read you enjoyed your stay and thank you for acknowledging the efforts of all the team.

The monkeys within the resort are truly unique and I am please this added to your overall experience.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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Worcester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2014

We like having holidays in the Far East as the people look exotic, its warm and lush and the food is different! This hotel is rated as a five star resort. The room we were given was low down and hardly private but my wife's motto should be "nothing ventured, nothing gained!" so a quick chat with the person showing the room and a quick phone call and we were given a room at the top of the resort with a amazing view of the limestone pinnacle that is a feature of this resort. The room was certainly good with wet room/bath and Jacuzzi plus Western type toilet thought my wife thought a bidet would be useful as well. I was a little worried about the floating pier but there were no gaps between the blocks of plastic and we walked down it in the dark each night. There was none of the stupid practise I have seen else where of people getting up early to 'bag' a sun lounger. The steps in the resort are no problem and there are internal roads to walk up if your not fit enough. The "Monkey Trail" was dead easy to use even at night though the walk-way could do with monkey proof litter bins as there is lots of litter along the trail that does not cast the resort in a good light! I think the hotel staff were very nice and helpful but most seem to have a poor grasp of English..... The resort seems to be well kept but as you walk down the main steps the peeling paint on the roof apex of the function rooms is rather too noticeable. We had no trouble with the monkeys but you would do well not to pat them as they swim in the stagnant stream which really stinks at the one end of the "Monkey Trail"!! The breakfast catering was very good and we stayed to eat various restaurants in the evening as they do good pizza's that help you to avoid 'Bangkok Belly'. Avoid the nights that they run buffet style meals as you will get a shock at the cost...The 'Wi-Fi' connection was not much good even when purchasing the special connection code. As this is supposed to be 'Five Star' I would have thought the internet connection should have been better. You might consider buying a 'Kindle' as the library is sparse as regards to English reading matter. In all a very nice place to stop at but rather expensive to do it every year.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 25, 2014
Dear John S

Thank you for sharing your comments following your recent stay at our resort.

It was a pleasure to read you enjoyed your overall stay and that you were able to move rooms to one that had a better view. I agree that the jetty is not as bad as people make it out to be and the monkey trail is quiet manageable if you take your time.

I appreciate your comments about the communication with the staff however we do have a full time English teacher who has been with us for several months and we are confident she will help improve this.

Thank you for highlighting the limited number of English books in the library, I will make a point to ensure we obtain more.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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London, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 15, 2014

Fantastic stay, beautiful room in a secluded location with our own pool overlooking the sea, perfection! Waking up to those views everyday and watching the sunsets every evening, amazing....hope to return one day!

Room Tip: Stay in the Ocean Villa with pool - you wont regret it!
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 25, 2014
Dear Michele W

Thank you for sharing your comments following your recent stay at our resort.

It was a pleasure to read you enjoyed your ocean facing villa with pool and enjoyed the wonderful sunsets you get from the top of the resort.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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Sunshine Coast
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

We cannot wait to return. The wow factor upon arrival. Everything was perfect. Beautiful villa by the pool - stunning interior. Gracious, helpful and friendly staff. Highly recommend a couples massage at the day spa - best one ever. Wonderful bar staff with great personalities - cocktails while watching sunset. Food was amazing. Longtail night boat to Aonang nightlife was quite unique. Thoroughly enjoyed our stay. Saving up for the next holiday now!!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 25, 2014
Dear DerekandKaran

Thank you for sharing your comments following your recent stay at our resort.

It was a pleasure to read we wowed you and thank you for acknowledging the efforts of all the team and for specifically mentioning the bar staff friendliness and their great sunset cocktails.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 11, 2014

I was there for a 4 days stay at the resort! Loved the room and I was lucky because I did not have any bad encounters with any monkeys but one of my friend's room has too many monkeys outside her balcony and she was terrified to even walk out from the room.
Wifi connection is good and you can purchase a 72 hours usage at only 300thb.
Most of the staffs are really friendly but the main problem is the language barrier as some of the staffs does not speak English at all. It can get quite frustrating at times.
Overall, almost a perfect place!

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 25, 2014
Dear KYYL

Thank you for sharing your comments following your recent stay at our resort.

It was a pleasure to read you enjoyed your stay and thank you for acknowledging the efforts of all the team. We do have a full time English teacher who is working with the staff to improve their communication.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort & Villas Krabi

Address: 396-396/1 Moo 2, Ao Nang, Ao Nang, Krabi Town 81180, Thailand
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Ao Nang
#2 Family Hotel in Ao Nang
#3 Romantic Hotel in Ao Nang
#3 Luxury Hotel in Ao Nang
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Centara Grand Beach Resort & Villas Krabi 4.5*
Number of rooms: 192
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Also Known As:
Centara Grand Beach Resort And Villas
Centara Grand Beach Resort & Villas Hotel Ao Nang
Centara Grand Beach Hotel
Centara Grand Beach Krabi
Central Krabi Hotel
Central Krabi Bay Resort
Central Bay Resort Krabi
Centara Grand Beach Resort & Villas Krabi Ao Nang

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