The centara was the final destination of our honeymoon and we thought we'd saved the best for last.
We decided to book a jacuzzi room as it was our honeymoon and we certainly weren't disappointed. The room was huge and beautifully decorated. When we arrived in the room we were presented with a very delicious cake and rose petals on the bed to celebrate our honeymoon which was a nice touch. Really have no complaints about the room.
The breakfast was good with lots of variety. That said it was a daily battle to get any more than 1 cup of coffee. We would be offered tea or coffee when we first sat down and the waitress would pour a cup rather than leaving a flask of coffee so we could have multiple cups, which is fine if you are then offered another cup ( I need coffee in the morning). However we always struggled to get anyone's attention to ask for more coffee, in most cases giving up.
Another disappointing thing about breakfast was one morning when I selected a couple of pieces of bread from the bread basket and then looked down on my plate and saw that there were tiny ants coming from the bread, needless to say I left the bread alone for the rest of my stay.
I was quite disappointed by the service at the centara. We dined at on the rocks one evening and had to wait almost 15 minutes for our beers, despite it not being busy and then once our meal was brought out we had to ask for salt multiple times before it was brought over and some of the waiters seemed to lack the notion if service with a smile, felt like our requests were just a hassle. Whilst we did encounter some great staff I was quite underwhelmed in general by the level of service.
I would like to recognize Maw who was the waiter when we had private dining on the beach and he also served us at on the rocks. He's brilliant very happy and smily, professional and delivered great service if all the staff were like him I'm sure we'd have had a much better experience.
I also felt disappointed by the level of cleanliness around the resort. Whilst swimming in the pool one day someone had nicely left 2 beer cans on the side of the pool, there they remained for 2 days after. Also we used the same sun loungers for a few days running. There was a mound if cigarette butts ( not from us) that never got cleaned away. The ladies toilets downstairs from the lobby also looked like they could do with a good clean and spruce up.
All in all we did enjoy our stay but I do feel that a lot of work needs to be done to improve the level of service and also the general cleanliness if the resort. We paid a lot of money (for us) to stay at the resort and so I do feel slightly let down that our experience did not live up to expectations.
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- Also Known As:
- Centara Grand Beach Resort & Villas Hotel Ao Nang
- Centara Grand Beach Resort And Villas
- Centara Grand Beach Hotel
- Centara Grand Beach Krabi
- Central Krabi Hotel
- Central Krabi Bay Resort
- Central Bay Resort Krabi
- Centara Grand Beach Resort & Villas Krabi/Ao Nang