This has the potential to be the ultimate romantic getaway, set in breathtaking surroundings away from the main town. Our experience was mixed, some aspects of this resort were very good but others need serious attention, including being ignored by management when issues are raised - they try to fob you off.
The resort is in a beautiful setting, surrounded by national park and has dramatic landscapes and scenery.
The staff in restaurants were good, cheerful and the level of service was good overall.
Rooms are spacious, well furnished (although TVs are dated and without DVD option).
Wildlife is interesting and varied: monitor lizards, squirrels, monkeys, frogs, gekkos etc as well as the resident monkeys.
The food in the Thai restaurant is excellent although overpriced (dinner for 2 with cheap wine £100).
Local town has excellent and very reasonably priced restaurants - as you would expect in a country where food is very cheap.
Access is difficult to say the least when the weather is wet. The monkey trail becomes slippery and dangerous whilst the pontoon to get to the boat is like a theme-park ride. It is not easy to negotiate in poor weather, even for fit healthy young adults, and some have been known to get tossed into the sea! This needs highlighting in brochures as some guests found it too scary to consider and remained int the hotel for the duration of their holiday.
There was a constant overwhelming smell of blocked drains/sewerage at the rear of the "On the rocks" beach bar.
Unfortunately we were there in the rainy season which the hotel is inadequately prepared for. If it rains there are only 6 dry seats at the beach bar area so socialising is constrained and people tend to go to their rooms.
The gym area was completely flooded and most common areas including restaurants suffered from leaking roofs.
The housekeeping leaves a lot to be desired as rooms were not always cleaned effectively - on several days we had to call at 5pm or thereabouts as rooms were not made up and clean towels, toilet rolls, bottled water had run out.
In-room service crockery is not collected so dirty dishes are left for days!
Watch out for service charges of 10% - plus VAT. This is applied to things like Spa treatments as well as food so not displayed in price lists.
Overall prices are extortionate for an area where food ingredients, wages, costs etc are very low.
If the weather is bad then many guests felt "trapped" at the hotel due to the access limitations and found their costs rising rapidly, along with boredom levels as there is little to do.
Workmen carried out noisy repairs to a room below ours with no warning, waking us up and continued for much of the day, no warning/excuse/apology was forthcoming from management.
Inconsistent levels of service - some guests had no water in rooms, waiter service at beach area favoured some guests while ignoring others. The shuttle service to the main pier/town kept guests waiting at times with inadequate excuses or reason - not dealt with by management following complaints. The boat can also get cancelled leaving guests stranded!
Ao Nang is an area worth recommending but check the weather forecasts and be prepared for sudden changes. Local facilities are good but Centara is not all it claims to be.
- Also Known As:
- Centara Grand Beach Resort And Villas
- Centara Grand Beach Resort & Villas Hotel Ao Nang
- Centara Grand Beach Resort & Villas Hotel
- Centara Grand Beach Hotel
- Centara Grand Beach Krabi
- Central Krabi Hotel
- Central Krabi Bay Resort
- Central Bay Resort Krabi
- Centara Grand Beach Resort & Villas Krabi/Ao Nang
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