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“Pleasant stay in Ao Nang” 4 of 5 stars
Review of Aonang Paradise Resort

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Aonang Paradise Resort
3.0 of 5 Resort   |   25/18 Moo 2, Ao Nang, Krabi Town 81000, Thailand   |  
Hotel amenities
Ranked #17 of 84 Hotels in Ao Nang
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Pleasant stay in Ao Nang”
4 of 5 stars Reviewed January 19, 2013

Set back from the busy road and overlooking fields and mountains, this place feels like a tropical oasis. The breakfast was rather basic, but the service was good and overall a very nice place to spend a few days in.

Room Tip: The rooms facing at the back facing the fields have a good view
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimchana K, Manager at Aonang Paradise Resort, responded to this review, January 22, 2013
Dear our valued guest

Thank you very much for giving us a chance to welcome you in our resort and also allow us to know you had a plesant stay with us through this review. We do hope to have a chance to welcome as our guest again in the near future. Please let us know for that occasion to allow me to take the best care of you or if there's anything that I could assist with for your next visit.
We are looking forward to welcome you again
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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449 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Singapore
Top Contributor
143 reviews 143 reviews
90 hotel reviews
Reviews in 49 cities Reviews in 49 cities
341 helpful votes 341 helpful votes
1 of 5 stars Reviewed January 16, 2013

I can rave many things about this resort's architecture and hardware, from its lovely cliff view pool, exquisite rooms, nice concept and lovely breakfasts. Indeed whatever stated on their website was no where far from the truth. The whole atmosphere was delightful.

The staff however (at least those who attended to us) was dreadful.

On our check out, two towels were told to us as "missing" and we were not allowed to check out before "returning" them. This fuss was made along the walk way as well as the lobby and you can imagine that type of embarrassment we had. We opened our bags and dug every piece of garment within at the lobby but no luck. So we decided to head back to our rooms to double check which another staff, supposedly more senior led us back, then unlocked the room for us, stood outside arms folded and expect us to do the checking. God has it in for us - the towels were found on the bed under the blanket and when we informed the "discipline mistress" outside the room (arms still folded), she replied "oh ok" then head back to the reception utterly some Thai language aloud. The receptionist then told us "ok now you can check out".

I think whatever good things we had for this resort is totally off the cards. The familiar Thai hospitality became Thai hostility. I wonder if the management would condone such a way in which their staff treat the guests. I was made to look like a thief in front of some other guests in the lobby and the most ultimate, after the recovery of the towels which were in the room and the house keeping staff DID NOT do a proper job and reported it was taken away or stolen, there wasn't the slightest apology. I have stayed in the upmarket resorts and mid range ones in Krabi, Phang Nga, Bangkok, Phuket and Samui, and this resort with its hospitality or hostility scores the worse one ever I have been to in Thailand.

In the eyes of all guests, the hardware and architecture are just secondary elements to a good stay. The most impt is always the hospitality and the human factor. This hotel scores not a zero, but a negative score.

I hv reviewed so many hotels I hv been to, from beach chalets to Maldives resort, this is probably the worst one.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimchana K, Manager at Aonang Paradise Resort, responded to this review, January 21, 2013
Dear Mr/ Ms Abchan
Thank you for your last visit to our resort and also very much appreciate your time for the feedback. All guests ‘feedback is valuable for our business whether it is positive or negative. As the feedback will allow us to know the down points of our service in order to improve and also avoid the recurrence in the future. Every time we have acknowledged the serious complaint through tripadvisor there is always an investigation in the department which was mentioned in the complaint by me as the manager. In order to find out what was actually the reason for such a complaint. Please accept my sincere apology for the incident which has made your last visit not with good experience. I am also disappointed to acknowledge the complaint regarding to our resort staff’s manner myself as well. Manner with the guest is one of the most important topics that we always emphasize when we train our staffs.
Nevertheless we do hope to have a chance to welcome you back in the future to prove that the mentioned point has been improved.
Best regards
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wales
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 14, 2013 via mobile

Lovely clean modern rooms and bar area the food and drinks were excellent and reasonably priced, views are stunning and it is so peaceful despite it being fully booked we were often the only ones at the pool side. Good choice for breakfast and the staff are great. A good location 5 mins to the beach/ main shopping area and lots of shops restaurant right outside.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimchana K, General Manager at Aonang Paradise Resort, responded to this review, February 2, 2013
Dear our valued guest.

Appreciate your time to write a good review for us. We are so glad to hear that you think our food and drink are excellent and also enjoy our peaceful pool area. We hope to have a chance to welcome you in the near future. Please contact us directly to let me take the best care of you as our returned guest.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 12, 2013

We are in the middle of a 10 night stay at the Ao Nang Paradise Resort and we are really enjoying it. I had read other reviews on TA and expected a mosquito ridden, cold water, hard bedded nightmare resort with a pool the size of a bathtub and rude staff - the reality is very different.

We (family with 2 girls aged 7 and 8) are staying in the Family Room. Bedroom containing 2 king sized beds plus living room with 2 couch/beds - huge. The living area has a TV and DVD and the bathroom has hot water and is also bigger than average.

Yes the beds are firm - but most hotels in SE Asia in this class have hard beds, yes the hot water in the bathroom is via an instant heater - but when it is 33 degrees do you need water that is blistering hot; yes the pool area is smallish but this is not the Sheraton with 200 rooms so the size is more than adequate - the view from the pool lounge is spectacular - a stunning limestone cliff and the food and drinks are well priced and the service is friendly.

Location wise - a 10 min stroll downhill will take you to the beach (20 baht per person in a tuk tuk is the alternative), easy walk to restaurants, supermarket outside Vogue resort is well stocked and well priced- nothing is too far away or too hard. Staff at the hotel are helpful and polite but not overly friendly.

This is a chilled, relaxed place to.....chill and relax in Ao Nang

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimchana K, Manager at Aonang Paradise Resort, responded to this review, January 21, 2013
Dear our valued Guest
Thank you very much for your time to write such a good comment for us. We are so glad to know that you and your family were really enjoying your time with us. Very much appreciate for even mentioning your point about other negative feedback that you found it is very different during your stay. Your review is like an award to me and all our staffs and give such an encouragement to keep up with a good work in all the aspect to make our guests had a lovely time on their holiday.
I do hope to have you and your family as our returned guest in a near future and please let us know before your next visit to allow me to assist you in case of any help that you might need.
Looking forward to welcome you back in our resort.
Best regards
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London, United Kingdom
Top Contributor
63 reviews 63 reviews
61 hotel reviews
Reviews in 54 cities Reviews in 54 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed January 10, 2013

We chose this hotel for 3 nights and were pleased with our stay. The weather during our time in Krabi was changeable and having a small pool with a fantastic view and comfortable lounge chairs, along with a reasonably priced bar/restaurant meant we did not feel trapped in our room nor did we waste days when the weather was not good enough to go island hopping or to the beach. Perhaps the only downside was twice during our stay we had to argue with the bar staff about happy hour prices not being honored on our bill despite orders having been placed at the right time - but it was quickly rectified.

The room we had was nicely decorated and had the fridge, A/C and decent free Wifi. The only niggle was a slight sewer odour in the bathroom but we think it was a general plumbing issue. Closing the bathroom door did the trick.

Staff were friendly and efficient. They were very busy during breakfast but turned orders around quickly and always with a smile. Reception staff were also very helpful and polite.

One thing to note: the photos on the website show rooms at the very back of the property and those rooms may have been more expensive or for long stay. We had a room closer to the reception, the outside of which did not look like the photos but inside was better. It was slightly smaller than expected. However, we still got a great deal and we found hanging out by the pool to be the most relaxing part of our holiday and a very good alternative to active days we spent on the boats traveling to other islands.

This area of Ao Nang is in the outskirts, further away from the beach but we had no problems with the short walk and found the restaurants near the hotel to be reasonably priced and good value. You really can find everything you need at your doorstep as soon as you step out of the hotel.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimchana K, Manager at Aonang Paradise Resort, responded to this review, January 21, 2013
Dear valued guest
First of all thank you for your visit to our resort and also your time to post a good review for us. We are happy to know that you were pleased with our hospitality and all the facilities we have in the resort especially finding it very relaxing hanging out our pool bar during your stay.
Do apologize for our staff’s misunderstanding regarding your happy hour bill. We hope to welcome you again in the near future. Please let us know and allow me to take the best care of you as our returned guest.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 10, 2013

It's hard to find a decent hotel in the Ao Nang beach area, otherwise you'll have to choose a far-from-center hotel or travel up north to luxury hotel in a dead areas.
But there are a few (3)... Ao Nang Paradise Resort & Longstay is one.
we took the best room there - named "MT", which is large, almost detached from others, right on the pool, large private balcony and facing the magnificent lime mountain and swamp.

The area is very quiet and away from the street and 10 min. walk to the beach and noisy area.

The hotel looks great and the stuff is above all expectation! Very nice people that are willing to help all day and night.

The hotel and pool are clean and maintained on daily basis.
breakfast is adequate.
Kettle in the room, large TV screen, a bit hard mattress.

The only bad point is the lack of hot water... Yes - no hot water in the bathroom sink and a fast-warming electric device in the shower, which is not enough. the stuff was willing to replace a room but it seems all rooms are alike in this issue.

Advice for the management: Use a central solar-assisted hot water system (you do have lot of sun) - that will cost you much less the hungry, inefficient heaters in the shower, and connect hot water also for the sink.

This hotel is recommended as for location, quietness, great service and price, despite the above issue!

Room Tip: Room "MT" is the best, though it's a the farest from the street, down the slope and ne...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimchana K, Manager at Aonang Paradise Resort, responded to this review, January 21, 2013
Dear our valued Guest
First of all thank you for your kind comment during your last visit . We are so delight as you mentioned that we are one of few good hotels in Aonang area. And also very appreciated your good feedback with our grand deluxe poolside room that you stay in, our quiet atmosphere, and also our breakfast as well as the staffs hospitalities. Your recommendation with the hot water system has been passed on to our management which we think it is one of a good idea for our near future service.
Thank you again for choosing us for your stay and hope to have a chance to welcome you soon in the near future

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caloundra, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 9, 2013

Our son introduced us to ao nang paradise, and I must say I was sceptical, but on our arrival, the staff were very efficient and lovey, the rooms were not large but very comfortable (A2)u had everything u needed, the bed firm but ok ( slept on worse). Ao nang paradise is not in the hub of things, but there are bars around you, so it is quiet ( just what we like) , but yet only a 10 min walk to the beach and all the main night life area. Value for money.. I would have no hesitation staying at ao nang paradise when I return....

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimchana K, Manager at Aonang Paradise Resort, responded to this review, January 21, 2013
Dear Ms. SusanGail63
Thank you for our last stay with us and also appreciated your time to post a good review for us. We are very delight to know that your stay was enjoyable and impress with our service. As you mentioned that we feel very comfortable in our room with all the facilities . We are located in a good location of the main road but very peaceful atmosphere one you step inside the resort. . I was actually not there at your last visit as I am a new manager here but would love to have a chance to meet & welcome you for your return. Please contact me directly through our resort email address for that occasion.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aonang Paradise Resort

Address: 25/18 Moo 2, Ao Nang, Krabi Town 81000, Thailand
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#8 Top resorts Hotel in Ao Nang
#10 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aonang Paradise Resort 3*
Official Description (provided by the hotel):
Ao Nang Paradise Resort proudly presents a perfect heaven for getaways; tranquility amidst lush tropical vegetation. Combining simplicity and friendly staff in an ambiance of solitude, luxury and peace where the outside world is almost forgotten. An unrivaled paradise awaits for you. ... more   less 
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Also Known As:
Aonang Paradise Resort And Longstay
Aonang Paradise Resort & Longstay Hotel Ao Nang
Aonang Paradise Hotel Longstay
Aonang Paradise Krabi
Aonang Paradise Resort Krabi/Ao Nang

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