its a good property . spacious rooms which comes with a bad service.
i am surprised to see people are rating this hotel 5 as well.
no regrets with the room but its surely not even a 3 star hotel. they have a very limited staff in every aspect of the hotel.
i stayed here for 3 days . here is my detailed story goes .....
i entered hotel and they offered me a room saying this is a best in deluxe categories its a corner room 2212 . room was good i just loved it. i came back and wanted to close the room but i was bout to make a booking through hotel.com and the reception guy refused to offer me that room if i pay through hotel.com. i loved the room it was a corner with extra space. i took that room.
INTERNET Doesnt work in room #2212
they told the internet is available in the room . After 3-4 hours i realized the internet is not working . i asked them to send there engineer to fix the net but he refused saying there IT guy duty is till 5 pm . that came to me after making several calls to reception .
since my net wasnt working i went to reception to make an urgent overseas call back home . they told me the bill is 360 batts ( 60 usd ) for 4 mins . i signed the voucher and left. the day i checked out . i got a bill for overseas call of 540 batts ( 90 usd ) . i asked for voucher they too 1 hour to produce the voucher . and in that voucher there was a cutting done . then they agreed to make the call bill to 360 batts.
ZERO SERVICE... AFTER 9 PM
if you call them for anything they will keep on say yes sir we are sending xyz but they will never . after day or 2 i went all the way to reception when i waited for my daughters Spaghetti for 2 hours. then i learnt there is only 2 people in the hotel . 1 at reception taking calls and 1 security guard . next morning when i talked to the manager blanca she said we have lack of staff . and she offered me 15% discount coz lack of internet in my room.
worst service in pool bar. coz of lack of staff pool bar is just for show off. they get drink from there main bar next to reception. more pain is when u r in pool and u have to find people to order food and drink.
Swimming pool is made in such a way that it is attached to pool villa . you cannot swim straight. the breath of the pool is not more that 18 feet .
We waited for the bell boy for literally 3 hours to get our luggage down to reception . they were check-in people then we discovered that there are only 2 bell boy in this hotel.
i have spend more time at reception of finding staff then in my room.
people who have given this hotel 4 or 5 star rating must be visiting thailand for the first time.
thailand is means hospitality which was clearly missing in this hotel.
i will never recommend this hotel for people who do night life or sleep or eat or do anything after 8 pm .
Manager bianca told me that this is a local holiday inn chain not the holiday inn which we have in back of our mind.
i can write more but dont wanna waist more time on this hotel.
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- Official Description (provided by the hotel):
- The contemporary boutique resort of SALA TALAY is located on Ao Nang Beach. Unlike nearly all of the other resorts in Krabi, we are actually right on the beach, surrounded by lush tropical trees and greenery. We are one of the newest and most contemporary of the resorts in Ao Nang. ... more less
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- Also Known As:
- Holiday Inn Krabi Ao Nang Beach