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“Good location and nice hotel” 4 of 5 stars
Review of Holiday Inn Krabi Ao Nang Beach

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Holiday Inn Krabi Ao Nang Beach
4.0 of 5 Hotel   |   123 Moo 3 | Ao Nang Beach, Ao Nang, Krabi Town 81000, Thailand   |  
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Ranked #13 of 92 Hotels in Ao Nang
Certificate of Excellence
Norwich, United Kingdom
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
“Good location and nice hotel”
4 of 5 stars Reviewed February 22, 2013 via mobile

We enjoyed our stay at the holiday inn krabi.

On check in we arrived early ( noon) but they manged to sort our room for us so we didn't need to wait around which was great.

The rooms where clean and beds comfortable but the rooms seemed half finished! The walls where grey / concrete like in the room and bathroom. We where also in one of lower rooms which gave direct access to the pool which was great. Two things to note - there isn't huge privacy when people swim past - we where lucky to be at the far end of the pool so people didn't real come past our room. The down side to this was we where right beside the construction site which was noisy during our stay from early morning to mid afternoon.
Also the patio doors did not shut properly - leaving the potential for nozzles to join you in the room at night.

The swimming pool was fantastic- lovely and clean with a swim up bar. It was great also being on the ground floor and stepping into the pool from your balcony.

The breakfast was a good buffet with lots of choice. We also had a pizza from pool bar - it was ok but nothing special.


The hotel is well located within easy walk of the main strip, small supermarket next door and a lovely beach over the road ( it isn't busy)

If we returned to krabi we would definatley stay at this hotel again as hopefully the construction work will be over - which is why we have rated it as a 4 star rather than 5 stars.





  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elyes_Ben_B, General Manager at Holiday Inn Krabi Ao Nang Beach, responded to this review, February 25, 2014
Dear Guest,
Greetings from Holiday Inn Krabi and hope your trip back home was fine.
We appreciate the time you took in sharing your kind feedback on TripAdvisor with us.
Following to your kind comments, we have shared your feedback in details with all the team.
Hope to welcome you back soon to Holiday Inn Krabi,

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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940 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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English first
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 20, 2013 via mobile

Overall great. Good location, beach right off the road in the front. Big pool with all the rooms on ground floor having pool access. My only problem was when we were staying there, there was construction going on right next to the Hotel, so lot of noise throughout the day.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elyes_Ben_B, General Manager at Holiday Inn Krabi Ao Nang Beach, responded to this review, February 25, 2014
Dear Guest,
Greetings from Holiday Inn Krabi and hope your trip back home was fine.
We appreciate the time you took in sharing your kind feedback on TripAdvisor with us.
Following to your comments, we have shared your feedback in details with all the team.
Hope to welcome you back soon to Holiday Inn Krabi,

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, NV
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 19, 2013

In fairness, there were several things very right with our stay at the hotel, and so, I'll start with the positive.
1. The pool is beautiful, very clean, and every room has either direct pool access or a nice panoramic view of the "action."
2. The hotel location is decent. Just steps away from the front of the hotel, you'll find several restaurants that serve Thai food just right. A 20 minute walk left of the hotel will take you to the main strip for Burger King/Subway and all the tourist trap shops you can handle.
3. The housekeeping staff at the hotel was very friendly and accommodating. While the hotel rooms aren't going to win a 5 star award, they are clean and functional, with 2 free bottles of water provided daily.
4. The front desk staff was good for the most part. I realize I'm in Thailand, and respect that the locals grasp of English is far superior to my grasp of Thai, but working for a US chain, I expect basic English skills to be present in the staff. You'd be hard pressed to communicate a real problem with the front desk currently, but I'm hopeful that standards will improve as the hotel gains traction.
5. The contracted excursions staff was very kind and knowledgeable. While the prices weren't the best in town, we paid a slight premium for a couple of outings and were very pleased with the value received. Don't miss the Tree Top Adventure Park in Krabi!

Unfortunately, we had some very disappointing experiences with the dining at the hotel and the laundry services. Over the course of our stay, we ordered room service 3 times. Each time we tried something different in hopes we would find something very good or great. After a long day of excursion or trekking the beaches, we just wanted to stay in and have a decent meal. First go we ordered a couple of cheese burgers. They were fine. Small, but enough to tie us over until morning. The second time, we ordered a Caesar salad and Penne pasta with red sauce. I should have taken a picture of the salad, but we were just in shock. There was so much dressing, it looked like a bowl of clam chowder. The lettuce had actually wilted as a result of the acid from the vinegar in the dressing. It was disgusting and hilarious at the same time. Our Penne with red sauce was a tomato and cheese pizza. "Pizza," "Penne," we tried to again chalk it up to the language barrier...but, come on. Third try, we went for a steak and spaghetti...no confusing those words, right? The food was delivered as ordered, and while edible, didn't really enhance our opinion of the hotel. Oh, and with the third order, we were scolded by the room service operator for giving her the wrong room number. Uh, if we gave you the wrong room number, how are your calling the right number to yell at me?
Next up was the laundry issue. We used the hotel laundry service for 7 pieces. 3 t shirts, 2 pairs of jeans, and a couple pairs of underwear. Laundry if in by 10am is returned the same day by 6pm. I turned the laundry in at 1005. No problem, I thought maybe I'd get same day service, but was perfectly happy with next day. Well, next day, 7pm...no laundry. I called the front desk and again struggled with the language barrier. I decided just to take my receipt and go downstairs for a face to face meeting. That did the trick, as housekeeping came right up with my laundry. Was all that necessary? It shouldn't have been. The kicker is that my 3 t shirts all had holes punched in the collars to affix a small brown tie of yarn...I have no idea why, maybe for identification? The holes aren't noticeable from the outside of the shirts, but now the integrity of the fabric is compromised. I guess I'll just wait and see how future washes work out. I know they're only t shirts, but Armani ain't cheap, and I work hard for what I have.

We chose this hotel in order to use our IHG points, and I really tried to let all the missteps go...after all, it was a "free" stay. I stay loyal to IHG because problematic hotel stays are a rarity in my experience. I hope my review comes across as helpful, especially to the hotel. The property has much going for it, but a little more investment in the staff and food quality/preparation would make all the difference.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Krabi Ao Nang Beach, responded to this review, March 14, 2013
Dear stew4united2,

Thank you for taking the time to review our property. I am glad you appreciated the pool as well as our convenient location. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen C
Case Manager
IHGCare
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Ashton-under-Lyne, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2013

Clean, modern, great service....but sort breakfast out. It looked to me they needed a leader to train and guide the team. Usually you see the hotel managers floating around but not once in 10 days did we see any......

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elyes_Ben_B, General Manager at Holiday Inn Krabi Ao Nang Beach, responded to this review, February 25, 2014
Dear Guest,
Greetings from Holiday Inn Krabi and hope your trip back home was fine.
We appreciate the time you took in sharing your kind feedback on TripAdvisor with us.
Following to your kind comments, we have shared your feedback in details with all the team.
Hope to welcome you back soon to Holiday Inn Krabi,

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 3, 2013 via mobile

Had a nice time at this hotel. The walk is not too far into the main strip where you can book cheap trips to phi phi islands, kayaking etc. To the right of the hotell are some very nice views. Sunset from the beach in front of the hitel was amazing every night. The hotel has a huge pool which was never busy or noisy. We would stay again.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elyes_Ben_B, General Manager at Holiday Inn Krabi Ao Nang Beach, responded to this review, February 25, 2014
Dear Guest,
Greetings from Holiday Inn Krabi and hope your trip back home was fine.
We appreciate the time you took in sharing your kind feedback on TripAdvisor with us.
Following to your kind comments, we have shared your feedback in details with all the team.
Hope to welcome you back soon to Holiday Inn Krabi,

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
3 of 5 stars Reviewed February 2, 2013

initially, i am very upset with the price i book from the hotel website. as a member of holidayinn, i expect better deal, but was found out that other website provide breakfast with about the same price. after communicated with the hotel. they upgrade me to their best room. as the hotel is undergo upgrading work beside the current bldg. so hope to see it improvement for the next visit. but all the ladies front desk seem not happy attending to guest.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Krabi Ao Nang Beach, responded to this review, July 17, 2013
Dear ngkavin,

Thank you for your feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments regarding the front desk are very much appreciated. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amstelveen, The Netherlands
Top Contributor
56 reviews 56 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 31, 2013

This resort is located next to the road along the ao nang beach. It has a small parking lot and a large lobby with bar/restaurant. The rooms are spacious and have a sort of modern industrial styling. The walls are all left in a grey concrete like color. In the room you will find amenities like hairdryer, alarmclock suitable for iPod/Phone, decent television and DVD player, and a safe box for your valuables. Bathroom was clean and it has a nice rain shower. Bed is not too hard and you have the choice of either hard or soft pillow. The rooms have airco and ceiling fan.

WIFI is complementary in the hotel. In our room the WIFI connection was poor, but on the balcony and lobby it was just fine. There's a gym with new machines. The hotel spa offers (thai)massage next to the pool.

The hotel has a large pool and the guest rooms on the lowest floor have the possibility to enter the pool from the balcony. There is also a poolbar. Towels, beds and parasols are provided near the pool. There is also a small pool for young children.

I cannot comment on the breakfast as it was a rather expensive option. However just outside of the resort you will find lots of small restaurants and cafe's offering a decent breakfast for a fraction of the hotel price. Just outside 50 meters from the hotel is also a small convenience store/supermarket. Easy to buy some drinks and snacks. (replenish hotel minibar)

Things that might annoy people is the construction site (expansion of the hotel) next to the resort. Hammering and drilling can be heard during the day. This applies to this moment of the review. Personally it didn't bother me that much because in the daytime I was outside the resort.

Another negative thing might be the lack of privacy on balconies. All the balconies face the poolside. Especially the rooms at pool level have very little privacy. Guests sitting near the pool can look straight into the rooms.

Room Tip: Rooms (grand deluxe) on the top floor (3th floor) offer most privacy and have a bigger balcony.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elyes_Ben_B, General Manager at Holiday Inn Krabi Ao Nang Beach, responded to this review, February 25, 2014
Dear Guest,
Greetings from Holiday Inn Krabi and hope your trip back home was fine.
We appreciate the time you took in sharing your kind feedback on TripAdvisor with us.
Following to your kind comments, we have shared your feedback in details with all the team.
Hope to welcome you back soon to Holiday Inn Krabi,

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Krabi Ao Nang Beach

Address: 123 Moo 3 | Ao Nang Beach, Ao Nang, Krabi Town 81000, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Ao Nang
#5 Family Hotel in Ao Nang
#6 Luxury Hotel in Ao Nang
#6 Spa Hotel in Ao Nang
#13 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Krabi Ao Nang Beach 4*
Number of rooms: 173
Official Description (provided by the hotel):
Holiday Inn Resort Krabi Ao Nang Beach. Krabi's best value resort with a playful sense of tropical fun from waterslides to free-form pools and swim-up bar. Treat yourself in our Spa while your children can be entertained in children's playgrounds and our specially designed kids & teen zones. Everyone can stay connected with FREE WiFi throughout the resort. Enjoy a tropical cocktail at our fun pool bar, dine in our Inn Asia restaurant or just relax at our lobby library. Refresh yourself in our modern-designed rooms with comfortable beds whilst enjoying the view from your balcony offering stunning views of the resort pool or scenic Ao Nang Bay. Whether you are looking for a perfect family gateway with the kids, or are a couple seeking a quite romantic break, or if you are simply looking for a great place to spend a weekend away with your friends. At Holiday Inn Krabi, Ao Nang Beach, we know kids are on holiday too. The Kids' Club is designed to make their stay unforgettable and full of fun during your family vacations in Krabi. Kids' Club is open daily and is a free service to in house guests. Kids will enjoy all the indoor and outdoor activities. The children in our Kids' Club are accompanied by our recreation team. ... more   less 
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